Hi there, we apologize for the negative experience you’ve had. Temu has a very strict Cash Back policy. In most cases, if you’ve clicked on the Temu app, a TEMU promotional email, or used non-Coupert promotions before placing an order, it can affect the attribution of the order, causing the merchant not to provide Cash Back. Since the merchant has not provided the order information, investigating Missing Cash Back requires you to provide proof of the order.
We understand that your experience has been significantly impacted, and you don’t need to submit all your order details. You only need to provide the details of 3-5 of your orders to [email protected]. We will investigate your issue. We look forward to hearing back from you.

Hi there, we apologize for any inconvenience you may have experienced. Could you kindly contact us at [email protected] and provide us with more details about the issue you are facing? Your feedback is valuable to us and will help us make improvements to our extension, with the goal of enhancing your overall experience. We hope to hear from you soon. Have a great day!

Hi there, here is our guide for newcomers: https://help.coupert.com/category/getting-started/. If you still don't understand, please contact us directly at [email protected], and we will respond within 48 hours. Looking forward to hearing from you.