Reviews for Rakuten: Get Cash Back For Shopping
Rakuten: Get Cash Back For Shopping by Rakuten
Review by Macrus
Rated 2 out of 5
by Macrus, 2 years agoWhen it works correctly it's fine. However it has two very annoying features, both of which could be solved by just giving us the option for which kind of notifications to allow.
1. When I'm shopping on a site that does not have cash back through rakuten, it gives a popup saying that. I don't want negative advertising against a site that I'm already shopping at. I'm never going to choose Rakuten over Chewy or REI. Those notifications just come across as petty and dumb.
2. EVERY TIME I get a notification that the same item is cheaper on another site, the item it takes me to is not actually the same. Just wildly different items that it seems to think are the same thing, so naturally the prices are going to be different.
1. When I'm shopping on a site that does not have cash back through rakuten, it gives a popup saying that. I don't want negative advertising against a site that I'm already shopping at. I'm never going to choose Rakuten over Chewy or REI. Those notifications just come across as petty and dumb.
2. EVERY TIME I get a notification that the same item is cheaper on another site, the item it takes me to is not actually the same. Just wildly different items that it seems to think are the same thing, so naturally the prices are going to be different.
Developer response
posted 2 years agoThank you so much for this feedback. We pop up reminders on websites like Chewy and others that don't currently partner with us to suggest similar merchants that currently offer Cash Back. For the item suggestion feature, the data provided to us by the stores can occasionally get out of sync. We rely on our partnered merchants to provide the most current pricing and product information for the item suggestion feature of our Cash Back Button extension. We'll work to improve both of these features in future updates and releases to our Cash Back Button extension.
904 reviews
- Rated 1 out of 5by Firefox user 18488372, 7 days agoInstalled and two out of two purchases did not track. Simply doesn't work. Contacted Rakuten and received the generic "we will reach out" response. Hard to believe there is something worse than their normal tracking. So not only is this add on extremely intrusive with pop ups it doesn't work.
Reply to developer response: How exactly will you "review this" other than to say we'll reach out to the merchant and if they didn't track it then it is the users fault? Fact is there are better cash back sites that actually have relationships with merchants rather than Rakuten's "oh well, it's your fault" response.Developer response
posted 7 days agoWe are happy to review this for you. Please email our team at [email protected]. - Rated 1 out of 5by Firefox user 19585460, 2 months agoIt doesn't work on Firefox. I can only use Chrome
Developer response
posted 2 months agoYou can get our extension back up and running by uninstalling it from your copy of Firefox (if installed). Then, you can download our Rakuten Browser Extension from our website, Rakuten.com, or through Firefox Browser Add-Ons page. If you have any more questions or encounter any more issues, don’t hesitate to reach out to us at [email protected] - Rated 5 out of 5by Arib, 3 months ago
- Rated 5 out of 5by Firefox user 19006624, 7 months ago
- Rated 5 out of 5by Ann, 8 months ago
- Rated 1 out of 5by Firefox user 19026091, 8 months agoThis used to be awesome. For the past year after I click on the cash back icon and confirm, NOTHING. I've literally lost hundreds of dollars since this app doesn't work. I've been promised money back, I click on what needs to be done, it's confirmed and NOTHING. It's a scam.
Developer response
posted 8 months agoIf you see you are making Shopping Trips and our extension is activating, then it may be some internet traffic filtering service or VPN is active or an issue with the merchant recognizing the order as eligible for Cash Back through us. This may be why your eligible orders aren't reporting. Please reach out to our team at [email protected] so we can dig into this for you. - Rated 5 out of 5by Firefox user 16761587, 8 months ago
- Rated 5 out of 5by mbgoss, 8 months ago
- Rated 5 out of 5by Kevin, 8 months ago
- Rated 1 out of 5by Firefox user 16471973, 8 months agoIt said 20%. I used this as opposed to a promo with another website for vitamins. I got zilch. Nothing whatsoever after it popped up showing me 20%. Completed order.
Developer response
posted 8 months agoOh no! We always want our Members to receive the Cash Back from their eligible purchases! Please reach out to our team at [email protected] so we can help you out. - Rated 5 out of 5by Firefox user 17377984, 9 months ago
- Rated 5 out of 5by carrie, 9 months ago
- Rated 5 out of 5by Firefox user 18971339, 9 months ago
Developer response
posted 9 months agoIt sounds like our extension might not be pinned to the toolbar. Click the "puzzle piece" icon, then click "Pin to toolbar", to get our extension pinned back to your browser.- Rated 4 out of 5by Firefox user 17059814, 10 months ago
- Rated 5 out of 5by KBlack69Z, 10 months ago
- Rated 5 out of 5by Firefox user 15687146, 10 months ago
- Rated 5 out of 5by Firefox user 18903820, 10 months ago
- Rated 1 out of 5by Firefox user 18849742, 10 months ago
- Rated 5 out of 5by Firefox user 18896728, 10 months ago
- Rated 4 out of 5by Firefox user 18175085, 10 months ago
- Rated 5 out of 5by Firefox user 18859324, a year ago
- Rated 5 out of 5by Firefox user 18872538, a year ago
- Rated 5 out of 5by Firefox user 18868426, a year ago