I use this app daily while out and about using unknown security wifi doing banking business

Works perfectly and keeps getting better with constant updates.

So, I have no idea where the negative reviews are coming from. People are either 1) Expecting a paid product to be paid for, 2) Don't know the basics of how internet connections work, and 3) Don't know how to navigate their website. As of 23/07/2023 they have live chat.

This VPN + Extension has found more than MWB Did

Paid for 26 months... got about 3 working months, so far. They've removed their "Live Chat" links it seems. Shame. I loved SurfShark. This extension has been trash about 75% of the time I've gone to use it, though, and I am NOT in the position for full VPN on this host. It MUST be by browser profile.

EDIT: I use multiple FF profiles on this machine to segregate everything for my online identities. I have found that this is happening in one FF profile, whlle "Firefox is being updated in another profile." When I switch to my main profile, it is waiting for "restart to update Firefox". Once I restart to complete the update, this extension begins working, again. I would suggest that everyone make sure your FF is not in mid-update.

You also must make sure to update this SurfShark extension in each profile separately (all extensions, really). And restart each profile.

Going from 1 to 5 stars.

Oh yes. Now the extension's autoconnect in Firefox is working. My feedback was taken care of by Surfshark's development team.