Reviews for Surfshark VPN Extension
Surfshark VPN Extension by Surfshark
1,179 reviews
- Rated 5 out of 5by Firefox user 16983753, 2 years ago
- Rated 5 out of 5by Firefox user 17443566, 2 years ago
- Rated 5 out of 5by Firefox user 18325523, 2 years ago
- Rated 5 out of 5by Robert, 2 years ago
- Rated 4 out of 5by Firefox user 13428877, 2 years agoReally like how easy it is to use although the current upgrade (since I used my laptop) broke something because I can still do things like verify my account and use other features but when I click on connect I keep getting a " initial_request_failed" error which doesn't go away even after turning off the clean web option (which was off before anyways) and reinstalling the add-on however the app on my laptop works just fine.
Developer response
posted 2 years agoHi there, thanks for the feedback. We're sorry to hear that you've had an issue with the extension after the update and would love to help - perhaps you can reach out to our support team at [email protected] or via the live chats on our site? - Rated 1 out of 5by Владимир, 2 years ago
- Rated 2 out of 5by Firefox user 18447677, 2 years agoI downloaded SS for MS and Firefox when I set up this PC, and SS shows up when I look at my extensions. However, when I look in the SS security section of SS, it tells me to download both SS for MS and Firefox(FF). MS downloaded and install with no problems. When I try to download SS for FF I get a FF popup that tells me FF doesn't monitor SS or recommend it and there is no download button. It does offer a remove option. As RESULT, I am guessing SS for FF is already installed, but it I am confused with why SS is recommending/ saying I need to download either MS or FF when the set them up previously and why one downloaded and the other does not. What is the deal?
Developer response
posted 2 years agoHey there, sorry to hear about the confusing situation you've run into. We'd love to look further into it and help however possible, could you reach out at [email protected] or via the live chats on our site? - Rated 5 out of 5by reza, 2 years ago
- Rated 5 out of 5by sara, 2 years ago
- Rated 4 out of 5by Handsome Reg, 2 years ago
- Rated 5 out of 5by gomi, 2 years ago
- Rated 5 out of 5by Firefox user 18000385, 2 years agoWORK AS PROMISE
IN CASE OF ANY DEFICIENCY THEY ACT VERY FAST TO FIXED - Rated 1 out of 5by Firefox user 18431290, 2 years agoIt´s such a bad AddOn I can´t even tell...The Android app is ok but this one...It´s literally not possible to surf on Firefox with this add one. I would understand that there are some negative points regarding the performance of loading any sites but in this case almost no site is loading. It´s such a mess and I am pretty disapointed on this point.
Developer response
posted 2 years agoHi there, thanks for the feedback on our extension. We're really sorry to hear that you've been facing issues with it and would love to help. We'd first suggest reinstalling the extension on your browser and trying a few different locations. Aside from that, our support team can provide additional steps, so be sure to reach out to them at [email protected] or via the live chats on our site. - Rated 4 out of 5by Firefox user 14476612, 2 years ago
- Rated 5 out of 5by Firefox user 13593332, 2 years agoDoes what it says. Extremely happy for the past 3 years now.
- Rated 5 out of 5by Toastie, 2 years ago
- Rated 5 out of 5by n0noob, 2 years ago
- Rated 5 out of 5by 346q356b, 2 years ago
- Rated 4 out of 5by Firefox user 16813848, 2 years ago
- Rated 5 out of 5by fluffystupi, 2 years ago
- Rated 4 out of 5by Firefox user 16708984, 2 years ago
- Rated 5 out of 5by Raymeyy, 2 years ago
- Rated 1 out of 5by Martyn, 2 years agoBeen using this for a while. Pages and websites load more quickly and streams run smoothly when I turn it off. Sometimes I'll forget and wonder why a stream has frozen or why a page isn't loading. Then I remember, turn off Surfshark for the maximum 2 hours and everything works again. Windows 11 provides excellent anti virus protection and most if not all ISPs can get round VPNs. So spending money this software is a waste.
Developer response
posted 2 years agoHi Martyn, thanks for your feedback. We're sorry to hear that you had problems with the performance of certain websites while using Surfshark. We would be happy to assist you with these issues.
Could you get in touch with our customer support team at [email protected] or via live chats on our website? - Rated 4 out of 5by Scharnweber, 2 years ago