Reviews for Surfshark VPN Extension
Surfshark VPN Extension by Surfshark
1,147 reviews
- Rated 1 out of 5by Firefox user 16127288, 2 years ago
- Rated 4 out of 5by Firefox user 14772783, 2 years ago
- Rated 5 out of 5by Firefox user 18032041, 2 years ago
- Rated 4 out of 5by Firefox user 13904912, 2 years ago
- Rated 4 out of 5by JGee, 2 years ago
- Rated 5 out of 5by George Thomas, 2 years agoWorks perfectly and keeps getting better with constant updates.
Developer response
posted 2 years agoHey, George! Thank you for your review, we truly appreciate the kind words! 🦈 Developer response
posted 2 years agoПривет! Мы приносим свои извинения за причиненные неудобства, не могли бы Вы связаться с нами по адресу [email protected]. Наша команда с радостью поможет Вам.- Rated 5 out of 5by Firefox user 14292588, 2 years ago
- Rated 5 out of 5by Firefox user 13142129, 2 years ago
- Rated 5 out of 5by Firefox user 13566193, 2 years ago
- Rated 1 out of 5by Aleksander_W, 2 years agoWaste of time, it doesn't work, after enabling browser is not able to connect to any host.
Developer response
posted 2 years agoHey, Aleksander! We're sorry to hear you had to encounter this issue. We would truly love to help you out therefore if you could please reach out to us at [email protected]. Thank you! Developer response
posted 2 years agoПривет! Нам очень жаль, что у Вас возникли эти проблемы. Если Вы обратились в нашу службу поддержки по электронной почте, то ожидайте ответа в течение нескольких часов. Кроме того, Вы можете сразу же связаться с ними через Live Chat на нашем сайте, поэтому, пожалуйста, попробуйте это сделать.- Rated 5 out of 5by Firefox user 16918293, 2 years ago
- Rated 5 out of 5by Lunamaria, 2 years agoSo, I have no idea where the negative reviews are coming from. People are either 1) Expecting a paid product to be paid for, 2) Don't know the basics of how internet connections work, and 3) Don't know how to navigate their website. As of 23/07/2023 they have live chat.
This VPN + Extension has found more than MWB DidDeveloper response
posted 2 years agoHey Lunamaria! Thank you for your positive feedback! We are pleased that you are satisfied with the application overall. 🙏 - Rated 1 out of 5by liroken646, 2 years agoWhen i click in "create account" doesn't seem to have a free option so... #Trash.
Developer response
posted 2 years agoHey there. Thank you for your feedback! We deeply care about providing our customers with the best VPN servers, however, that comes with a cost to operate and maintain Surfshark. - Rated 1 out of 5by Dmitry Vladimirovich, 2 years agoНе работает! Нет подключения ни к одной стране!
Подключиться повторно для сохранения защиты
Если вы недавно сменили пароль или включили двухфакторную аутентификацию, выполните вход повторно.
Если вы недавно создали новые учетные данные вручную, подключитесь заново к любому местоположению VPN.
Если срок действия вашей подписки истек, откройте order.surfshark.com для ее повторной активации.
Если вам нужна помощь, вы всегда можете обратиться в нашу дружелюбную службу поддержки здесь.Developer response
posted 2 years agoПривет! Нам очень жаль, что вы столкнулись с трудностями при использовании Surfshark. Хотим сообщить, что наша служба поддержки работает круглосуточно — вы можете в любое время связаться с ней в онлайн-чате или по электронной почте: [email protected] и получить помощь на своем языке. Наши специалисты с радостью ответят на все ваши вопросы! - Rated 1 out of 5by Firefox user 17700114, 2 years agofake connection, not even the DNS servers can be connected when this add-on say it is connected.
Developer response
posted 2 years agoHey! Let us apologize for the inconvenience you might have experienced. Maybe you could reach out to us via Live chat support or at [email protected]? Our team will gladly help you out! - Rated 1 out of 5by CDzun, 2 years agoCannot connect to any server what the point of this useless add-on?
Developer response
posted 2 years agoHello! Thank you for your review, we are sorry to hear that you've experienced connection issues, but we're certain that our Customer Success team could help you resolve them. Please reach out to [email protected] or via the Live Chat option on our website with more details! Developer response
posted 2 years agoHey there! We're sorry to hear that your experience has not been a good one. It'd be great if you could reach out to our customer support via live chats or write us an email at [email protected] with more details on the issues you have experienced with Surfshark!- Rated 1 out of 5by Firefox user 12141553, 2 years agoJust stopped working, as lots of other reviews said. Can't connect to any proxy. For two months now. Not fixed.
Developer response
posted 2 years agoHi there! I'm sorry to hear that you're having connection issues with Surfshark, however, our friendly support team would be more than happy to help!
Could you contact us at [email protected] or via live chat? - Rated 4 out of 5by Duncan, 2 years ago
- Rated 1 out of 5by bugazz, 2 years agoNot working after latest firefox update. just cant connect to any of server
Developer response
posted 2 years agoHey! I am sorry for this inconvenience you are having 😥 Could you please email our Customer Support at [email protected] so we could troubleshoot this problem and set up everything for you correctly? - Rated 2 out of 5by NASON2, 2 years agoPlugin stopped working on Firefox (but works on brave). Live chat is not available and not able to cancel "Auto-renewal" payment on my account. Thinking in alternatives since support has downgraded
Developer response
posted 2 years agoHey! We apologize for any inconvenience you had with Surfshark VPN. Surfshark Support would love to look into your mentioned issues. Could you contact Customer Support at [email protected]? Besides that, you can also join the Surfshark 24/7 live support chats found at https://support.surfshark.com/hc/en-us - the "Chat with us" option is located at the bottom of the article - Rated 4 out of 5by Sabre, 2 years ago
- Rated 5 out of 5by level6, 2 years agoPaid for 26 months... got about 3 working months, so far. They've removed their "Live Chat" links it seems. Shame. I loved SurfShark. This extension has been trash about 75% of the time I've gone to use it, though, and I am NOT in the position for full VPN on this host. It MUST be by browser profile.
EDIT: I use multiple FF profiles on this machine to segregate everything for my online identities. I have found that this is happening in one FF profile, whlle "Firefox is being updated in another profile." When I switch to my main profile, it is waiting for "restart to update Firefox". Once I restart to complete the update, this extension begins working, again. I would suggest that everyone make sure your FF is not in mid-update.
You also must make sure to update this SurfShark extension in each profile separately (all extensions, really). And restart each profile.
Going from 1 to 5 stars.Developer response
posted 2 years agoHey, Hello! Let me apologize that you are having difficulties with our VPN service and finding our live chat support. You can join the Surfshark 24/7 live support chats found at https://support.surfshark.com/hc/en-us - the "Chat with us" option is located at the bottom of the article. Also, you could write to [email protected] I believe our team will help you to solve all the problems that you have encountered.