Reviews for Surfshark VPN Extension
Surfshark VPN Extension by Surfshark
1,148 reviews
- Rated 5 out of 5by cln, 3 years ago
- Rated 3 out of 5by Nick, 3 years ago[Issue] Slow on Firefox but fast on Edge
I love your product and have been using this extension on Microsoft Edge for months. However, when I switched to Firefox, I noticed that the extension for Firefox was much slower than Edge's.
Sometimes even a simple search takes more than five seconds, which is definitely not a pleasant user experience. It is so slow that I have to turn it off frequently.
I would be grateful if you could fix this problem asap. Thank you!Developer response
posted 3 years agoHey! Let us apologize for the inconvenience you might have experienced. Maybe you could reach out to us via Live chat support or at [email protected]? Our team will gladly help you out! 🙏 Developer response
posted 3 years agoHello! We are sorry to hear that you have encountered issues with our VPN. Could you please contact our customer success team at [email protected] so that we could look into your issues further? We will do our best in order to provide solutions to them as soon as possible!- Rated 4 out of 5by Thor, 3 years ago
- Rated 3 out of 5by Firefox user 17645218, 3 years ago
- Rated 1 out of 5by Daniel, 3 years agoNot happy. Lets me download, register etc. only to find out they want to charge me. They SHOULD BE OPEN ABOUT IT. You can't even try it without entering your credit card details. Thanks for wasting my time.
Developer response
posted 3 years agoHey there! 🙋♂️ As we are not a free VPN service, we do require a subscription in order to use it. However, we have a 7-day free trial in the Google Playstore and the Apple Appstore, but you will need to enter your payment details to register, but you can cancel at any time within the 7-day period and no charge will be made. You can inquire more about it by reaching out to our support at [email protected] 🙏 - Rated 1 out of 5by izmor, 3 years ago
- Rated 5 out of 5by Firefox user 17636725, 3 years ago
- Rated 2 out of 5by James tere, 3 years agoCannot connect or get current address. But the desktop version was woking fine.
Developer response
posted 3 years agoHi, James! We would be more than happy to help you with the connectivity issues you're having while using our Firefox extension, could you contact us at [email protected] or via live chat? - Rated 1 out of 5by Firefox user 16497721, 3 years ago
Developer response
posted 3 years agoHello there! I'm sorry to hear about the inconveniences you might have experienced. Maybe you could reach out to our support team at [email protected]? They will gladly check your case and help you out! Take care.- Rated 1 out of 5by LTCTL, 3 years ago
- Rated 5 out of 5by Patrick L Wu, 3 years ago
- Rated 5 out of 5by Firefox user 17616580, 3 years ago
- Rated 5 out of 5by Andii, 3 years ago
- Rated 2 out of 5by Firefox user 15999575, 3 years ago
- Rated 5 out of 5by Firefox user 16880937, 3 years ago
- Rated 2 out of 5by Firefox user 17595398, 3 years ago
Developer response
posted 3 years agoHello there, Tatu! I'm sad to hear that your experience with Surfshark hasn't been up to your expectations so far. Perhaps you could send a letter to our friendly support team to [email protected] if you have any issues or questions? They will gladly help you out!- Rated 5 out of 5by Jeremy Huggins, 3 years ago
Developer response
posted 3 years agoHey there! While we are a not free service, our subscriptions are quite affordable! We also offer a 30-day money-back guarantee in case the VPN does not work for you. 🤗- Rated 4 out of 5by Michael Soileau, 3 years agoMaybe it's me but I didn't find the installation easy.
Developer response
posted 3 years agoHey there, Michael! Thank you for your review! We're sorry to hear that you've encountered difficulties during the installation procedure. Could you reach out to our customer support via live chats or write us an email at [email protected]? We'd be more than glad to have a look at your case! - Rated 5 out of 5by Firefox user 14050594, 3 years ago
- Rated 4 out of 5by Manasvi, 3 years ago
- Rated 5 out of 5by Steve, 3 years ago