Reviews for TunnelBear VPN
TunnelBear VPN by TunnelBear, LLC
Review by cicada
Rated 1 out of 5
by cicada, 7 years agoI don't understand what this extension does.
After enabled it, shows that now i'm browsing from United States but my external IP was the
same as before i install/enable the extension.
So, what's the point of using it?
Also, because i clean the cookies, every time i click its button, it automatically opens its home
page for log in. This is very irritating. It should have an internal functionality for log in which
also should be compatible with Saved Logins manager of Firefox.
In private browsing mode also, it does not work at all. Even after logged in in its home page,
it remains disabled, opening again and again its home page every time i click the button..
[Updated]
This time i test it in clean profiles of firefox 55.0.3 and 62.0, both 64-bit and default settings.
The first time i click the button after installation, it opens its home page in a new tab (expected).
In here, i create a new account, verify the email address and log in. After that, when i click the
button, its pop-up remains open and i can enable it (the button becomes bright) and if i want, i
can also select a country (expected).
However, my external ip remains the same, as before installation/activation of the extension.
I check it by going here: https://bearsmyip.com/ and here: https://iplookup.flagfox.net/.
I tried to change several times the country, disable/reanable the extension but nothing was
changed.
Now, as of private windows, i can confirm again that it does not work at all. The first time i click
the button it opens its home page in a new tab where i log in. After that, every time i click the
button it does the same thing, bringing me again in its home page, where i am already logged in.
After enabled it, shows that now i'm browsing from United States but my external IP was the
same as before i install/enable the extension.
So, what's the point of using it?
Also, because i clean the cookies, every time i click its button, it automatically opens its home
page for log in. This is very irritating. It should have an internal functionality for log in which
also should be compatible with Saved Logins manager of Firefox.
In private browsing mode also, it does not work at all. Even after logged in in its home page,
it remains disabled, opening again and again its home page every time i click the button..
[Updated]
This time i test it in clean profiles of firefox 55.0.3 and 62.0, both 64-bit and default settings.
The first time i click the button after installation, it opens its home page in a new tab (expected).
In here, i create a new account, verify the email address and log in. After that, when i click the
button, its pop-up remains open and i can enable it (the button becomes bright) and if i want, i
can also select a country (expected).
However, my external ip remains the same, as before installation/activation of the extension.
I check it by going here: https://bearsmyip.com/ and here: https://iplookup.flagfox.net/.
I tried to change several times the country, disable/reanable the extension but nothing was
changed.
Now, as of private windows, i can confirm again that it does not work at all. The first time i click
the button it opens its home page in a new tab where i log in. After that, every time i click the
button it does the same thing, bringing me again in its home page, where i am already logged in.
Developer response
posted 7 years agoHi Cicada, sorry for the issues!
1. TunnelBear does require a cookie to be used on the device in order to recall login status/information. If you clear your cookies, you will be required to sign back in to the application. We are aware of concerns surrounding this, but there are no immediate plans to change this implementation at this time. This is intended behaviour for the app currently.
2. The other two issues definitely don't sound right at all. The extension should be working with private browsing mode, and it definitely should not be displaying your personal/original IP, you should only see the TunnelBear IP address while connected. Note however, the extension only affects the browser it is installed on, not all applications on the device. If you are seeing the IP in another browser/app, then that would be expected.
In any case, for those problems, please contact support at https://help.tunnelbear.com/hc/en-us so that our support bears can try to solve those issues for you! We'll be happy to help troubleshoot there :)
1. TunnelBear does require a cookie to be used on the device in order to recall login status/information. If you clear your cookies, you will be required to sign back in to the application. We are aware of concerns surrounding this, but there are no immediate plans to change this implementation at this time. This is intended behaviour for the app currently.
2. The other two issues definitely don't sound right at all. The extension should be working with private browsing mode, and it definitely should not be displaying your personal/original IP, you should only see the TunnelBear IP address while connected. Note however, the extension only affects the browser it is installed on, not all applications on the device. If you are seeing the IP in another browser/app, then that would be expected.
In any case, for those problems, please contact support at https://help.tunnelbear.com/hc/en-us so that our support bears can try to solve those issues for you! We'll be happy to help troubleshoot there :)
287 reviews
- Rated 1 out of 5by Firefox user 19750671, 17 minutes ago
- Rated 5 out of 5by uzaylul, 8 hours ago
- Rated 5 out of 5by Almost9797, a month agoGood, fast, and easy to set up. I've never had problems with it; it’s very reliable, even with the free bandwidth.
The marketing bear is pretty charming, coming from a McAfee company. - Rated 2 out of 5by Zazie, 2 months ago
- Rated 5 out of 5by Vormix_Sv, 2 months agoЛучший ВПН, который я знаю. Есть и на телефонах и на ПК (как отдельная прога). Больше всего мне нравится политика этого ВПН для жителей Беларуси (и может быть ещё каких-то стран): В месяц дают 10Гб бесплатно, что очень много
- Rated 5 out of 5by KESS, 2 months ago
- Rated 1 out of 5by Rich, 3 months agoSo nice to move split bear into premium. Hardly used any bandwidth as I only needed vpn for a couple of apps. Now I use up the bandwidth within a day on sites/apps I didn't need protected. Uninstall time I guess. Bummer as you always gave good fast service.
- Rated 1 out of 5by pedram, 4 months agoIt only opened and connected the first time; after that, no matter what I did, it wouldn't open, and it was the same on other devices
- Rated 5 out of 5by Gurov, 4 months agoVery nice of TunnelBear to give 100GBs of free VPN data. VPN's also really fast
- Rated 1 out of 5by centurion 2000, 5 months ago
- Rated 1 out of 5by BLBC, 5 months agoCan't even connect. Seems to be more like a shortcut to the website.
- Rated 1 out of 5by Alana, 8 months ago
- Rated 1 out of 5by Gigi, 9 months ago2025 and extension won't connect on FF. I haven't even used it and have 2000mb left in extension but can't turn it on. Why would I ever pay for something I can't even try out in the first place when it's free?
- Rated 1 out of 5by Dopey Shepard, 9 months agoВообще не работает в рашке. Ни на фоксе, ни на виндоусе.
- Rated 1 out of 5by noname, 9 months ago
- Rated 5 out of 5by Rubben, 10 months agoTunnelBear extension should be automatic connect, it should connect to the previous server or county that were used before exiting the browser.. connecting manually every time is the downside of the extension. please fix that, than you
- Rated 1 out of 5by Naxab, a year ago
- Rated 1 out of 5by Firefox user 18440096, a year ago
- Rated 2 out of 5by NiGoDa, a year ago
- Rated 5 out of 5by nik, a year ago
- Rated 1 out of 5by Firefox user 16266023, a year ago
- Rated 1 out of 5by Ipo, a year agoIt's "ON" but doesn't connect to anywhere. Basically doesn't work. Dissapointed, considering the good quality their general VPN service is.
- Rated 3 out of 5by CAPTAIN_RUSSIA, a year ago