Urban Shield VPN (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our services or visit our website https://urbanshieldvpn.com/.
Who We Are
Urban Shield VPN is a VPN service provider operating in the United Kingdom. We are the data controller for your personal data.
Contact: [email protected]
What Data We Collect
Contact Information: name, email address, phone number, physical address
Account Information: username, password (encrypted)
Payment Information: processed securely by payment providers
Technical Data: IP address, browser type, operating system (for account management and troubleshooting)
How We Use Your Data
Set up and manage your VPN account (contract)
Deliver VPN router and related services (contract)
Process payments (contract/legal obligation)
Send service updates (legitimate interest)
Send marketing communications where you consent or soft opt‑in applies (consent/legitimate interest)
Marketing Communications
We send marketing emails only if you opted in or you are an existing customer under soft opt‑in. You can opt out anytime via the unsubscribe link or by contacting us.
Sharing Your Data
We do not sell your data. We may share limited data with service providers (payment processors, delivery couriers, support tools) and with legal authorities when required by law. All providers must protect your data and use it only for specified purposes.
Data Storage & Security
We use secure servers and encryption, restrict access to authorized staff, and retain data only as long as necessary for the purposes outlined here.
Your Rights Under UK GDPR
You can request access, rectification, erasure, restriction/objection to processing, and withdraw consent for marketing at any time.
Contact: [email protected]
Cookies
We may use cookies for essential functionality and analytics. You can manage or disable cookies in your browser settings.
Data Retention
We retain personal data only as long as needed to provide services and meet legal obligations, after which it is securely deleted or anonymized.
Changes to This Policy
We may update this policy from time to time. The latest version is always available on our website.
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