Hey Andy,

1Password X only works with a 1Password.com membership account. If you have an older 1Password version, you’ll want to install the old companion extension from our website: https://1password.com/browsers/firefox/

Hey Talal,

We’d like to help you get things working properly. Can you please send us all the details to support+extension@1password.com so we can figure this out together? :)

Hey Evan,

Sorry to hear you’re having troubles with 1Password X. Is there no “Copy” button when you hover over a password in the extension?

Please email us all the details to support+extension@1password.com so we can help you with this issue!

Hey there,

Are you still having troubles with 1Password X? If so, please do email us all the details to support+extension@1password.com and we’ll be happy to help you!

Hey there!

It sounds like you might have a local vault in your desktop app, while the extension only works directly with your 1Password.com account.
You’ll want to migrate your data from the local vault to your 1Password.com account’s vault, then you’ll see all your logins in the extension: https://support.1password.com/migrate-1password-account/

Hey Rob,
Are you still having issues with changing your password or getting the extensions working reliably? If so, please email us at support+extensions@1password.com so we can help you get things sorted out!

Hey Sed,
Are you still having this issue? If so, please send us an email with all the details to support+extensions@1password.com. We’d love to help you get things sorted.

Hey MusicMan,

I think you might have missed some very important points of information here that will make you very happy:

- This extension does not work with the 1Password desktop app and does not access local vaults on your computer, but instead it reads and writes data to our cloud service where our users vaults are stored securely. This extension works completely differently than the good old companion extension that you are used to, but that is not to push on or force users to move to our membership service at all.

- You can still download and install the companion extension which will still work with your 1Password 6 and Firefox, no membership required. You can find it here: https://1password.com/browsers/
If you do decide to join our membership service, you do not have to store your data on our servers. You most definitely can keep working with local vaults, but then again - you won’t be able to work with 1Password X.

- We still sell standalone licenses for 1Password 7, for customers who don’t want or need the membership service and its bundle of features and benefits, though I highly recommend you sign up for the 30 days free trial and check it out for yourself before making a decision.

Feel free to email us at support@1password.com for more info.

Hey Andre,
Can you please email us with the details so we can help you out with this?
Please email us at support+extensions@1password.com.

Hey there,
Are you still experiencing this issue? If so please email us at support+extensions@1password.com with as many details as you can so we can troubleshoot this with you.

Hey there,

If you have Firefox set up to never remember history and to always use private browsing, that might cause this behavior. Please disable one of these features and test again.

If that didn’t help, please email us at support+extensions@1password.com with all the details.

Hey Johannes,

If you are still experiencing issues please email us at support+extensions@1password.com and we’ll be happy to help.

Hey there,
If the default shortcut of CMD+Period does not work for you, you can change the default shortcut in 1Password X’s settings page. Please try changing it to a different combination until you find one that works for you.

If you’re still having troubles, please email us at support+extensions@1password.com and we’ll be happy to help you further.

Hi there. Please do shoot us an email at support+x@1password.com so we can get to the bottom of it. We’ll likely ask for some logs to help us diagnose where the issue is coming from. Thanks!

Hi there – 1Password X is a full-featured application baked into an extension. That means that when you fully quit the browser, you’re also quitting 1Password X. If you find yourself quitting the browser often, we also offer a desktop-dependent 1Password extension which you can find on our downloads page.

You can find the desktop-dependent 1Password extension on our downloads page. If you’re having a hard time, feel free to send an email to support+extensions@1password.com, and we’ll point you in the right direction.

Not to worry! We’re here to help. Feel free to get in touch with us at support+x@1password.com. My team and I would love to walk you through how to use 1Password X. :)