We would love to speak to you to understand more of the issue you are experiencing. Can you please reach out to us with more details of what you are experiencing (including screenshots?). Please submit a support request and we'll be happy to assist you: https://help.adblockplus.org/hc/en-us/requests/new.

Thank you for your five-star review!

If you are suddenly seeing ads, please try the steps in this article: https://help.adblockplus.org/hc/en-us/articles/23213105628691-What-to-do-if-you-are-seeing-ads. If those steps don't help, please use the link in the article to reach out to us and we'll be happy to continue assisting you.

You shouldn't be seeing ads regardless of whether you are subscribed to Premium or not. If you tried the troubleshooting steps in our Help Center and still see ads, please submit a support request so we can take a look: https://help.adblockplus.org/hc/en-us/requests/new.

We appreciate your five-star review! :)

Thank you!

For non-Premium users, our payment page displays when we update the extension to keep you informed on changes we've made and as a reminder to consider upgrading to Premium. There is no obligation to upgrade and you can dismiss the page by clicking the "x" on the browser tab. The payment page should only appear once every two weeks. If you are seeing the page more frequent than that, please submit a support request and we'll be happy to assist you: https://help.adblockplus.org/hc/en-us/requests/new.

We're aware that YouTube has been intermittently testing strategies to show either ads or their anti-adblocking wall. However, in some cases we've found that your settings might have changed which is why ads are suddenly appearing. Please try the steps in this article: https://help.adblockplus.org/hc/en-us/articles/26653087560595-Ads-appearing-on-YouTube. If those steps don't help, please submit a support request and we'll be happy to assist you: https://help.adblockplus.org/hc/en-us/requests/new.