Did you create an account, then? Maybe they've changed how things work, but you used to get 100 recognitions for free, even after the initial trial.
Idk how much it costs, I have not paid a dime. But I think the service is more geared toward business users than your average person.

Frozen, you say? Is this your own account? I don't get that message on the preset one.

Edit: any emails must've gone straight into my junk folder, and gotten deleted, I think. I updated the email, try that one.