As a secure VPN service costs money, and we don't sell user data or in other ways make money on our free users. the free version is possible only from the help of our Premium and Ultimate users. Because of this, we encourage our users to upgrade so that we can keep on providing a secure free version. I hope this makes it a bit clearer. Remeber, if you can't see how the service is funded, you might be the product.

Hi there! If you still have this issue, we kindly ask you to write an email to support@zenmate.com for personalized help. We'd be happy to assist you on running ZenMate on your device without issues. Best regards.

Hi there,
Thank you for getting in touch.
Do you still have this issue? If yes, we'd love to assist you - please write an email to support@zenmate.com. Thank you! :)

Best regards

Hi there,
If you have any troubles with ZenMate, please get in contact with us at support@zenmate.com - we'd be happy to assist. Best regards

Hello, thank you for your feedback. When rerouting through the VPN, the connection needs to travel through different networks and depending on the way it takes it can happen that you sometimes experience slower speed.

It can be that even though you have a fast connection and you're connecting to a high-speed ZenMate server, the connection is slowed down somewhere between. This is also why, most of the time, servers closer to your real l location, where there is a shorted physical distance for the network to travel, give you better connection speed than servers far away.

However, it can also be that there is an issue. If you continuously experience slow connection, and you are using a server close to your real location, please first try the workaround in this article: https://zenguard.zendesk.com/hc/en-us/articles/201259161-

If the issue persists, please contact our support team at support@zenmate.com with more details so that we can help you look into it further.

Thank you in advance!

Hi there! We would like to help you improve your experience with ZenMate. If you run into any issues while using our products, please let us know via support@zenmate.com and we'd be happy to help. Thanks and all the best!

Hi there! Have you encountered any issue using ZenMate? Please note that our extension overrides some settings, however, it is not a spy-software. If you would like to learn more about ZenMate, you can contact our support team to ask your questions or visit our article 'How does ZenMate work? Is ZenMate safe?' here: https://zenguard.zendesk.com/hc/en-us/articles/201258951-How-does-ZenMate-work-Is-ZenMate-safe-

ZenMate is an on- click solution designed to work without manual setup. Unfortunately, we cannot guarantee that ZneMate will work behind another proxy. What you can try is to use our full desktop clients for Mac or Windows instead. All downloads are available via our website at zenmate.com. We hope this works for you.

When you downloaded the extension, click on the blue icon to get to the welcome page. Here, if you scroll to the bottom of the page, you will find the option to "Try limited instead". If you click there you will get to the free version.

Enjoy!

Hello Alina, thank you for your review.

The main reason it works like this is that Smart Locations is only stored in the extension on the local device. In the way the system works now, to save it between browser updates or between devices, we would have to save the Smart Locations on your account. This would mean that these pages would have to be logged on your account and that would be against our no logging Privacy policy. The system (not the policy) might change in the future, but as of now, to ensure total user anonymity, we will not be able to save your Smart Locations.

I hope this explains the situation a bit better, but if you have further questions, please do not hesitate to reach out to our support team at support@zenmate.com

Your ZenMate Team

Hello Adronk!

You can get to the free version if you click on "Try limited instead" on the bottom of the welcome page.

Our free version is possible because of our Paid Premium users and the feature Smart Price. Please keep in mind that secure VPN servers have a price. If there is no explanation for how the free service is paid for, you might not be using a very secure product.

We hope you will enjoy our service!