As a secure VPN service costs money, and we don't sell user data or in other ways make money on our free users. the free version is possible only from the help of our Premium and Ultimate users. Because of this, we encourage our users to upgrade so that we can keep on providing a secure free version. I hope this makes it a bit clearer. Remeber, if you can't see how the service is funded, you might be the product.

Hi there! If you still have this issue, we kindly ask you to write an email to support@zenmate.com for personalized help. We'd be happy to assist you on running ZenMate on your device without issues. Best regards.

Hi there! Thanks for your review. Please note that we are constantly working on making our software better and bug-free. If you could add your ticket number to your review, we can check it again and contact you if we have a solution by now. Thanks in advance.

Hi there,
Thank you for getting in touch.
Do you still have this issue? If yes, we'd love to assist you - please write an email to support@zenmate.com. Thank you! :)

Best regards

Hi there,
If you have any troubles with ZenMate, please get in contact with us at support@zenmate.com - we'd be happy to assist. Best regards

Hi there! Thanks for your review.
We currently have Ultimate and Premium subscriptions, as well as a limited free version. You can learn more about the differences here: https://zenguard.zendesk.com/hc/en-us/articles/201711352-What-are-the-differences-between-an-Ultimate-Premium-and-a-free-account-
If you are having speed issues, please check out our related support page here: https://zenguard.zendesk.com/hc/en-us/articles/201259161-Does-ZenMate-VPN-slow-down-my-Internet-connection-
If the issues persist, you can always contact our support team. We'd be happy to help.

Hello, thank you for your feedback. When rerouting through the VPN, the connection needs to travel through different networks and depending on the way it takes it can happen that you sometimes experience slower speed.

It can be that even though you have a fast connection and you're connecting to a high-speed ZenMate server, the connection is slowed down somewhere between. This is also why, most of the time, servers closer to your real l location, where there is a shorted physical distance for the network to travel, give you better connection speed than servers far away.

However, it can also be that there is an issue. If you continuously experience slow connection, and you are using a server close to your real location, please first try the workaround in this article: https://zenguard.zendesk.com/hc/en-us/articles/201259161-

If the issue persists, please contact our support team at support@zenmate.com with more details so that we can help you look into it further.

Thank you in advance!

Hi there! It is great to hear that you enjoy using ZenMate and we are, of course, happy to have you on board. Please do not hesitate to contact us via support@zenmate.com for any suggestions or feedback. All the best.