Hey there!

That’s quite unusual. We’d recommend you test things in a new Firefox profile where you should install only the 1Password X extensions and see how things work there.

In case the issue persists in a new profile, please email us all the details to support+extensions@1password.com and we’ll gladly help you get to the bottom of this!

Looking forward to hearing from you.
The 1Password team.

Hey there!

We’d love to help you get 1Password up and running in your Kubuntu.

Please email us all the details to support+extensions@1password.com and we’ll get on the case!

Hey there,

The 1Password X extension is a standalone app that works independently from the 1Password 7 desktop app, which is why it has to be unlocked separately.

It sounds like you have been using the old companion extension previously, which connects to the desktop app and locks/unlocks with it. You can still use the old companion extension if you prefer: https://1password.com/browsers/

However, we do recommend you stick to 1Password X, as it provides a better autofilling workflow and experience, but if unlocking the extension with the desktop app is crucial to your workflow, then the companion extension is what you need for now :)

The 1Password team.

Hey Andri,

Thank you kindly for the feedback, we really appreciate it!

Your information is encrypted and protected by both your Master Password and Secret Key, which makes it virtually impossible to crack with today’s technology. Furthermore, it keeps your data safe and private from everyone - even us. The data that is stored in our cloud service is unreadable and completely useless to everyone but you, since you’re the only one who holds the keys (your Master Password and Secret Key combo).

If you’d like to learn more:
- How the Secret Key works: https://support.1password.com/secret-key/
- Our security model: https://support.1password.com/1password-security/
- Security audits that 3rd parties performed on our apps and cloud service: https://support.1password.com/security-assessments/

In addition, when you use our cloud service, a local copy of your data is also stored on your devices so even if we go offline, you’ll still be able to access and work with your data.

We hope that will make you feel more secure about working with our cloud service, and if you have any other questions or require further clarification on the topic, feel free to email us to support@1password.com and we’ll gladly help!

Thanks again for the feedback, we’ll forward it as necessary.

The 1Password team.

Hey there!

Thank you for taking the time to write this review, we really appreciate it!

The integration with Firefox should work smoothly as it can be, but it sounds like you’re trying to work with both the 1Password X extension and Firefox’s built-in password manager, which opens a door to a lot of confusion and autofilling issues.

We strongly recommend you disable Firefox’s built-in password manager, then see if your experience with 1Password improves: https://support.1password.com/disable-browser-password-manager/

As for that last part where you wrote that 1Password automatically clicks “Enter” after autofilling - that is definitely not 1Password X. 1Password X will not log in automatically for you, that’s not one of its features (and that is intentional). This might be coming from Firefox’s autofilling, or from the old 1Password companion extension (which is different than 1Password X).

We’d like to help you with these issues and to clarify what exactly is happening, so if you’d like that, please email us to support+extensions@1password.com and we’ll gladly sort things out with you!

Looking forward to hearing from you.

The 1Password team

Hey Bill G,

This extension requires a membership subscription since it works directly with our cloud service and not with the desktop app of 1Password on your computer.

You’ll want to download and install the good old companion extension instead: https://1password.com/browsers/firefox

If you encounter any issues with it, feel free to email us at support@1password.com and we’ll gladly help!

Thank you kindly for the review! We’re glad to hear you’re loving 1Password X so far :)

Enjoy your 1Password and stay safe!
The 1Password team.

Hey there 00x11,

While the issue is not related to the extension specifically, we’d love to help you with this! If you still have access to your account on your phone, that’s great news. We’ll most likely be able to help you gain access to your account.

Please email us all the details to support@1password.com and we’ll be happy to help.