Critiques pour Eno® from Capital One®
Eno® from Capital One® par Capital One
727 notes
- Noté 3 sur 5par Utilisateur ou utilisatrice 16878035 de Firefox, il y a 5 ansGreat when it works...I can only manage my numbers in the app (and then only lock or delete). If I have an app that wants a card, I can't use Eno...
- Noté 5 sur 5par Utilisateur ou utilisatrice 15317274 de Firefox, il y a 5 ans
- Noté 3 sur 5par Utilisateur ou utilisatrice 15428269 de Firefox, il y a 5 ans
- Noté 5 sur 5par Utilisateur ou utilisatrice 16871251 de Firefox, il y a 5 ans
- Noté 3 sur 5par rmccomiskie, il y a 5 ansEach time I access the ENO Add-On it requires complete setup through the Web browser. Over and over. I am using Firefox 88.0.1 on Windows 10.
Although I have been able to issue virtual credit cards for several online vendors, the process is too complex and time consuming to be useful on a daily basis. The virtual credit card concept is very appealing but it must be convenient as well. As of today, the convenience part is missing.
I do not participate in Twitter or Facebook so those are not a means of tech support that works for me. When I call the Captial One tech support number, I get a rep who knows nothing about ENO so that's no help either.
I would really like to use ENO regularly, however, it needs to be made more reliable. - Noté 5 sur 5par Patricia M Pangrac, il y a 5 ans
- Noté 5 sur 5par dougiebrand, il y a 5 ans
- Noté 1 sur 5par wdspider, il y a 5 ansI have the same problem as ff_kwr where Eno keeps asking to sign in over and over and over. If I had to guess, it's because the CapOne site always loads into my Bank container while Eno is not part of that container. It's a pity that it doesn't work for multi account containers as I would really like to use this.
- Noté 5 sur 5par robinwc, il y a 5 ans
- Noté 5 sur 5par AmberR, il y a 5 ansThis is such a useful feature to have for my Capital One cards. It gives me peace of mind when I shopping online. I have dealt with fraudulent transactions on a different credit card and it's such a headache. With Eno I don't have to worry as much because if someone get the card number I can just delete the virtual number without replacing my entire card and the headache of changing every auto payment. It has worked for me every time I have used it. I could see where the pop up might be bothersome if Capital One isn't your primary card but I don't mind just closing when it's not needed.
- Noté 1 sur 5par ff_kwr, il y a 5 ansGood concept but very poorly implemented and ultimately not usable. You can only use the add-on the very first time you install it. So I have to basically clear the browser cache and reinstall the whole thing again to manage the numbers. It just keeps saying "sign in with your browser" but after a million times of signing into the new window, it won't actually sign in. I have 2FA enabled.
To add insult to injury, these people did not build a way to simply manage your virtual cards in the capital one website interface. That's a level of hubris I have not seen from any developer worth their salt - to not create a fallback option in the web interface. Why not just let people create/manage virtual catds on CapOne online interface in case your plugin doesn't work (which based on the reviews, is clearly the case).Réponse du développeur
mis en ligne : il y a 5 ansHi! Thanks for the review. We'd really like to chat more about this to see if we can drill down the exact issues you're having with the extension. If you can, please send us a DM on Twitter(@AskCapitalOne), or a private message on our official Facebook page. Thanks again! - Noté 2 sur 5par Utilisateur ou utilisatrice 12276361 de Firefox, il y a 5 ansI HATE that the default install is to have a pop-up every time I checkout somewhere on line. Did you ever think that maybe I have more than one credit card and don't use Capital One EVERY TIME?!?!?
Please tell me how to TURN OFF THE POP UP!!!!!Réponse du développeur
mis en ligne : il y a 5 ansThanks for writing in! We do have a solution to provide, so we hope it helps. When Eno pops up on a website you don't need it to, click your profile image and select the option "control where I pop up" - From there, you can flip the switch so Eno knows not to pop up anymore when you're on that site. If you have any issues, please feel free to reach out to us on Twitter (@AskCapitalOne), or on Facebook. Thanks again! - Noté 5 sur 5par lio_convoy, il y a 5 ansLove it. Gives me such peace of mind when I am purchasing things online.
Réponse du développeur
mis en ligne : il y a 5 ansWe're thrilled to hear that! Thanks so much for the review! - Noté 1 sur 5par Flat, il y a 5 ansGreat feature but the extension is poorly written. It will use a considerable amount of thread time in firefox causing the entire browser to lag.
Réponse du développeur
mis en ligne : il y a 5 ansThanks for sharing this feedback with us! If you'd like to provide more details, we are available on Twitter at @AskCapitalOne, and you can also send us a private message on Facebook. We'll go ahead and forward your thoughts over to our dev team regardless! Thanks again. - Noté 5 sur 5par Utilisateur ou utilisatrice 15902972 de Firefox, il y a 5 ans
- Noté 5 sur 5par Utilisateur ou utilisatrice 15772473 de Firefox, il y a 5 ans
- Noté 5 sur 5par Utilisateur ou utilisatrice 16347405 de Firefox, il y a 5 ansHelps shopping become even simplier!
- Noté 5 sur 5par Utilisateur ou utilisatrice 13602897 de Firefox, il y a 5 ans
- Noté 4 sur 5par Utilisateur ou utilisatrice 16521546 de Firefox, il y a 5 ansNormally Eno works very well for me. It's a great tool! It somewhat frequently gets stuck on a loading screen when I use it and I have to refresh the page. Kind of annoying, but not a huge issue.
Réponse du développeur
mis en ligne : il y a 5 ansThanks for sharing your experiece with us! If you run into any issues please feel free to touch base with us on Twitter (@AskCapitalOne) and you can also send a private message on our official Facebook page. - Noté 3 sur 5par Utilisateur ou utilisatrice 14489540 de Firefox, il y a 5 ans
- Noté 1 sur 5par Utilisateur ou utilisatrice 14051185 de Firefox, il y a 5 ansIt doesn't like my phone number, the phone number I used an entire hour ago to verify my brand new capital one account.
Support couldn't help, their suggestion boiled down to "try again later".
I really wish I could just use a website instead of a shitty broken addon.
EDIT:
I am not on those platforms.
I was on the phone with your website support yesterday, if you think you can do better than your existing website support, please provide a reasonable support channel like an email address.Réponse du développeur
mis en ligne : il y a 5 ansWe're sorry to hear about your experience! We'd definitely like to hear more about this, so we can dig in a bit further here. Would you be able to send us a DM to @AskCapitalOne on Twitter, or send us a private message on our official Facebook page? - Noté 4 sur 5par Lil Devil, il y a 5 ans
- Noté 1 sur 5par DFW, il y a 5 ansI have to restart via the website EVERY time I try to use this extension!! Anyone have a method to keep this from happening??
- Noté 1 sur 5par Utilisateur ou utilisatrice 16769282 de Firefox, il y a 5 ansDoes not work! Only says "Checking Session" indefinitely. Before the last update I had to re-register my card every time I wanted to use it. A real pain in the _ss to use.