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We'd love to hear your feedback and address any concerns you have! Please reach out to our team at socialhelp@rakuten.com.

We're sorry you have had this experience shopping at AliExpress while using our Rakuten Browser Extension. Our extension, once activated, is there to track your eligible purchase made through AliExpress for Cash Back, and should not interfere with the any viewed page or the checkout process. All purchases are made directly with the merchant through their website. The extension is just there to help apply eligible coupons and to make sure your purchase tracks for Cash Back. If you believe our extension is interfering with the checkout process, please reach out to our team at socialhelp@rakuten.com so we can help you out.

We typically see these issues when our Members have any ad or internet traffic blocking extensions added and enabled in the browser they use to access our services or at the computer/network level when shopping from a laptop or desktop computer. This issue may also be caused by the anti-virus software you currently use. Updating the extensions, anti-virus software, or your router to trust Rakuten, in most cases, resolves these issues. For more help, please reach out to us at socialhelp@rakuten.com.