Critiques pour NordVPN - a VPN proxy extension for Firefox
NordVPN - a VPN proxy extension for Firefox par NordVPN
667 notes
- Noté 1 sur 5par T Dawg, il y a 3 ansI'm in Canada, and much like many others posting here, prior to current 3.4.3, Nord VPN extension on FF118.0 Worked perfectly. Something happened as it is nearly unusable. I've needed to refresh connection on nearly every site I visit, including those in split-tunneling. I have removed and reinstalled with no change. I submitted a ticket and Nord VPN wants to put me through the hoops. Don't have a day to gather all the screenshots requested. Speeds are fine ... DNS leak test clean. The extension is broken, and needs to revert to a working version ... Or updated soon. Have gone back to 3.3.0. Thanks
Réponse du développeur
mis en ligne : il y a 3 ansHello. Our apologies for the inconvenience you had with our customer support team. Could you please update your review with the Ticket ID you received so we could double-check the situation? -G.M. - Noté 1 sur 5par Utilisateur ou utilisatrice 18080783 de Firefox, il y a 3 ansthe extension for firefox simply doesn't work. you connect to a server, browse (very slowly) for a couple of minutes, then you don't browse at all anymore, whatever server you reconnect to. as safe as turning off your computer, indeed.
Réponse du développeur
mis en ligne : il y a 3 ansHello there. We’d be happy to help and take a closer look into your case. Please make sure to contact our support team at support.nordvpn.com, they are available 24/7. -G.M. - Noté 1 sur 5par Utilisateur ou utilisatrice 15835438 de Firefox, il y a 3 ansfirefox 118.0.1 and nordvpn 3.4.3 did't like each other - caused slow and unreliable connection issues. nord support suggested reinstalling the browser - seems like it's worked, hope it stays the same for next firefox/nord update...
Edit: nope it's back - turned it off until nord resolves the issueRéponse du développeur
mis en ligne : il y a 3 ansHello there. Apologies for the caused troubles! The issue should not persist with the next update. -G.M. - Noté 1 sur 5par TriBad, il y a 3 ansLike many users, since last update the slow down makes browsing with it a chore, I just turn it off...
Réponse du développeur
mis en ligne : il y a 3 ansHello. Thank you for the feedback, it will be transferred directly to the responsible team. If you have any further inquiries, do not hesitate to contact our customer support team at support.nordvpn.com anytime! -L.L. - Noté 1 sur 5par KT, il y a 3 ansUsed to work okay - now it give Session Limit and won't connect. 24/7 live chat is never there and sending email to customer service takes over a week to get a mediocre response. But their billing department is fast and efficient.
Réponse du développeur
mis en ligne : il y a 3 ansHello. Our customer support team replies to all email inquiries within 24 hours. Could you update your review with the ticket ID you received from our customer support so we check on the situation in more detail? -L.L. - Noté 1 sur 5par icemanmelb, il y a 3 ansDo NOT update to the latest version as the developers just broke the extension. VPN no longer shields me. It just uses your Public IP address and shows you are on VPN. Check your IP address before and after turning VPN on. You will find that they are the same.
Just go back to the Previous Version fixes this issue and got me back up and running again.Réponse du développeur
mis en ligne : il y a 3 ansHello there. That should not be the case! May we ask what version of our extension are you using? Could you contact our support team for them to look closer into the matter? Our team is available 24/7 at support.nordvpn.com. -G.M. - Noté 1 sur 5par jg, il y a 3 ansNew update ruined this extension, only connects me to one server, reconnecting does nothing, everything loads so much slower now and I can't do anything about it since I can only connect to one server
Réponse du développeur
mis en ligne : il y a 3 ansHello. Please try reinstalling our proxy extension and then check if the issue persists. If it does, contact us at support.nordvpn.com and we'll help you out in more detail anytime! -G.M. - Noté 1 sur 5par Martin, il y a 3 ansLooses creditials from time to time.
Autoconnect doesn't allways work.
It is not possible to use any differnt DNS Servers.
Thatfor you won't be able to use it with streams - since the NordVPN DNS Servers are missing some streaming backbone entries.
When it looses connection - Firefox will automatic reload the page without VPN - Connection / with the Sessions in takt => f-ing the tunnel useless.
Now it can only start if it has the right to interfere with your private - modus windwos.
Even if you don't want it to.
It gets more and more useless.Réponse du développeur
mis en ligne : il y a 3 ansHello. We're sorry to hear about it! Could you please make sure to contact our support team for them to look closer into the issues experienced and what could be causing them? We’d be happy to help on the matter resolve! Our team is available 24/7 at support.nordvpn.com. -G.M. - Noté 1 sur 5par Patrick vd L, il y a 3 ansWorthless, doesn't work at all. All I get is "Couldn't connect Please check your internet connection and try again."
Réponse du développeur
mis en ligne : il y a 3 ansHello. It would be great if you contact our customer support team at support.nordvpn.com. Our team is ready to check on the situation in more detail right away. -L.L. - Noté 1 sur 5par Utilisateur ou utilisatrice 18058130 de Firefox, il y a 3 ansInstalled but unable to manage as he icon is not displayed is the toolbar. Tried uninstalling and reinstalling but same issue. Uninstalled.
Réponse du développeur
mis en ligne : il y a 3 ansHello there. We’re sorry to hear that! Please make sure to contact our customer support team. We’re ready to help you 24/7 at support.nordvpn.com. -G.M. - Noté 1 sur 5par Nelan, il y a 3 ans
- Noté 1 sur 5par Utilisateur ou utilisatrice 15006787 de Firefox, il y a 3 ans
Réponse du développeur
mis en ligne : il y a 3 ansЗдравствуйте! Наш VPN-сервис действительно платный, однако мы предоставляем 30-дневную гарантию возврата денег на все планы, приобретенные через наш сайт nord-help.com/pricing/. Вы всегда можете протестировать наш сервис, а если возникнут какие-либо вопросы, не задумываясь, обращайтесь к нам по адресу support.nord-help.com. -G.M.Réponse du développeur
mis en ligne : il y a 3 ansЗдравствуйте! Учтите, что содержание инфраструктуры требует затрат, и в большинстве случаев бесплатные VPN-сервисы прибегают к продаже ваших онлайн предпочтений и данных о просмотре сайтов. Поскольку мы взимаем плату за подписку, мы можем поддерживать нашу строгую политику отсутствия логов и обеспечить сервис премиум-класса. -G.M.- Noté 1 sur 5par Moh, il y a 3 ans
- Noté 1 sur 5par khiri, il y a 3 ansthis is bullshit company. U pay for the VPN but u cannot use it. Because app cannot connect any of server. And Customer support doesn't want to help u keep waiting waiting. This is unprofessional behavior for the company whose always talk so high.
Réponse du développeur
mis en ligne : il y a 3 ansHello. We'd love to look into your issue in more detail if you could give our support team another chance live chat or email at https://nordvpn.com/contact-us/. Alternatively you may reach out to us via social media platforms @NordVPN such as Twitter, Facebook or Instagram. Thank you! -Neo - Noté 1 sur 5par Utilisateur ou utilisatrice 17488207 de Firefox, il y a 3 ans
- Noté 1 sur 5par Utilisateur ou utilisatrice 17994272 de Firefox, il y a 3 ansSome users including me are experiencing throttling on browser extensions. This contradicts their claim that they dont throttle. Not recommended.
Réponse du développeur
mis en ligne : il y a 3 ansHello. That should not be the case! Could you please make sure to contact our support team for them to look closer into the matter and what could be causing it? We’d be happy to help anytime! Our team is available 24/7 at support.nordvpn.com. -G.M. - Noté 1 sur 5par Utilisateur ou utilisatrice 14699268 de Firefox, il y a 3 ansТребуется обязательная регистрация !
Réponse du développeur
mis en ligne : il y a 3 ansЗдавствуйте. Наше приложение на всех операционных системах бесплатное, но сам сервис платный по модели подписки. Расходы на содержание инфраструктуры, и в большинстве случаев бесплатные VPN-сервисы прибегают к продаже ваших предпочтений и данных в Интернете. Поскольку мы взимаем плату за подписку, мы можем поддерживать нашу строгую политику отсутствия журналов и предлагать услуги премиум-класса. -Nео - Noté 1 sur 5par ers, il y a 3 ans
- Noté 1 sur 5par ONEEX, il y a 3 ansБез регистрации не позволяет пользоваться.
Без уплаты не позволяет пользоваться.Réponse du développeur
mis en ligne : il y a 3 ansЗдравствуйте! Наш VPN-сервис действительно платный, однако мы предоставляем 30-дневную гарантию возврата денег на все планы, приобретенные через наш сайт nord-help.com/pricing/. Вы всегда можете протестировать наш сервис, а если возникнут какие-либо вопросы, не задумываясь, обращайтесь к нам по адресу support.nord-help.com. -G.M. - Noté 1 sur 5par Firefox Mom, il y a 3 ansTERRIBLE VPN. Cannot view my local websites because they recognize it as a VPN and do not allow VPN traffic. Cannot sign into Netflix with it on because it is recognized and not allowed.
What's the point of a VPN if you have to turn it off to use the internet? PS: I cleared my cache yesterday, so nice try blaming it on my browser.Réponse du développeur
mis en ligne : il y a 3 ansHello! If you are experiencing issues while streaming, we'd suggest clearing your browser cache and following the troubleshooting steps provided here: support.nordvpn.com/General-info/SmartPlay/1124781512/Troubleshooting-steps-for-streaming.htm. If the issue persists do not hesitate to contact our support team at support.nordvpn.com for assistance. -G.M. - Noté 1 sur 5par Dmitry Vladimirovich, il y a 3 ans
- Noté 1 sur 5par Utilisateur ou utilisatrice 17953954 de Firefox, il y a 3 ans
- Noté 1 sur 5par Franz.K, il y a 3 ans