Critiques pour Extension Surfshark VPN
Extension Surfshark VPN par Surfshark
56 notes
- Noté 2 sur 5par Rovans, il y a 3 ansCant login! It says
"Invalid email or password"
but email and password are correct.
No problems in Edge or other browsers!Réponse du développeur
mis en ligne : il y a 3 ansHey there, thank you for this feedback. Regarding the issue, please contact support@surfshark.com, where our tech team will help you resolve it! - Noté 2 sur 5par Demi, il y a 3 anscant login, it says "Invalid email or password" but email and password are correct
Réponse du développeur
mis en ligne : il y a 3 ansHey, Demi! Thanks for the feedback. Our customer support team would love to help you out with this issue. Please contact support@surfshark.com, and explain the whole situation in your email. We will surely figure out a quick solution. - Noté 2 sur 5par Utilisateur ou utilisatrice 14522916 de Firefox, il y a 3 ansI pay for the surfshark VPN for my phone and to use work wifi. It's fine for that, but this extension is next to unusable at work. It's so slooooow. To the point most requests time out and don't work. I just have to disable it and will likely uninstall it.
Réponse du développeur
mis en ligne : il y a 3 ansHey there! We're sorry to hear that you're having to deal with such poor experience! I'm sure that our friendly customer support team would love to take a further look at the issues you're having! It would be great if you could reach out to us via live chats or write us an email at support@surfshark.com - Noté 2 sur 5par Utilisateur ou utilisatrice 14488103 de Firefox, il y a 3 ansNach dem Einschalten geht der Netzzugriff nur noch sehr langsam.
Réponse du développeur
mis en ligne : il y a 3 ansHi! Ich möchte mich aufrichtig für die Geschwindigkeitsprobleme im Zusammenhang mit Surfshark entschuldigen, bin jedoch voller Zuversicht, dass diese von unserem freundlichen und hilfsbereiten Support-Team ohne größere Schwierigkeiten behoben werden können! Könntest du daher dem Support-Team unter support@surfshark.com einen Problembericht zukommen lassen? - Noté 2 sur 5par Tommy2Times, il y a 3 ansConstantly disconnects and asks if i've recently changed passwords or 2fa. Desktop app seems fine but the browser extention in firefox which i only use is very hit and miss. Mostly miss for me
Réponse du développeur
mis en ligne : il y a 3 ansHey! Sorry to hear that you had to encounter this issue, we do recommend reinstalling the extension in this case! - Noté 2 sur 5par Utilisateur ou utilisatrice 14289349 de Firefox, il y a 3 ans
- Noté 2 sur 5par Utilisateur ou utilisatrice 5946698 de Firefox, il y a 4 ansendless login. Unable to log into the account - endless rotation of the wheel.
Réponse du développeur
mis en ligne : il y a 4 ansHey! Let us apologize for the inconvenience you might have experienced. Maybe you could reach out to us via Live chat support or at support@surfshark.com? Our team will gladly help you out! 🙌 - Noté 2 sur 5par James tere, il y a 4 ansCannot connect or get current address. But the desktop version was woking fine.
Réponse du développeur
mis en ligne : il y a 4 ansHi, James! We would be more than happy to help you with the connectivity issues you're having while using our Firefox extension, could you contact us at support@surfshark.com or via live chat? - Noté 2 sur 5par Utilisateur ou utilisatrice 15999575 de Firefox, il y a 4 ans
- Noté 2 sur 5par Utilisateur ou utilisatrice 17595398 de Firefox, il y a 4 ans
- Noté 2 sur 5par Utilisateur ou utilisatrice 14530851 de Firefox, il y a 4 ansSeriously I am surprised I am giving this 3 stars. Surf Shark in general hasn't been all that great of an experience, compared to Cyber Ghost at least. This add-on is slow as browser add on usually are a bit slower, however it also just as the dektop app forgets my password even when I just change it, leading to endless changing and not being able to use it except signing on to the website. I am going back to cyber ghost ot Nord because I found 3 years Nord for 12 bucks on Dark-net, unless somehow this is all resolved I am getting my money back in 2 weeks, also not only that issue but overall speed is trash compared to Cyber Ghost and Cyber Ghost UI was way more in depth, graphically intensive and ran a million times better, signed on every time I wanted with whatever settings, kill switch worked almost to good, haven't had the same at all yet. Surf shark has no kill switch with add-on and always signing out randomly, not good. Just changed to a 2 because I forgot about that, until now, I am reinstalling it as an add-on the 3rd time right now and countless times for desk top, phone worked, but nothing special speed wise, Cyber Ghost integrated with Android at least much better. I have had worse with Pure VPN charging me 3 years strait just for doing a trial and complaining every year and not getting a refund until I took it to facebook, so that's the only reason this didn't get a 1 star.
Réponse du développeur
mis en ligne : il y a 4 ansHey! I am sorry to hear that you had to experience these issues with Surfshark VPN. Your journey with us is much important and our team would be glad to solve the issues together with you. Could you reach out to us via Live chat support or at support@surfshark.com? Thank you! 🦈 - Noté 2 sur 5par Rajmond Burgaj, il y a 4 ansThe extensions is very convoluted compared to the past and in forefox does not work correctly, the interface is very narrow, barely can see any option. I tried in chrome and there is works as expected.
Réponse du développeur
mis en ligne : il y a 4 ansHi, Rajmond! I'm sorry to hear that you're having issues with the Firefox extension interface, however, I'm sure our support team could share some useful tips and tricks with you ;) Could you contact them at support@surfshark.com or via live chat? - Noté 2 sur 5par Utilisateur ou utilisatrice 16995911 de Firefox, il y a 4 ans
Réponse du développeur
mis en ligne : il y a 5 ansHello! Surfshark does work in China, you will just need to follow a different setup method. Please reach out to support@surfshark.com and they will be able to send you the guide to set it up. Thank you!Réponse du développeur
mis en ligne : il y a 5 ansHello! Sorry to hear that you're having issues with our VPN service. We care about our customers and we would like to at least try and solve any inconveniences. I would be happy if you could give us a second chance by contacting our support team at support@surfshark.com so that I could help you with any issues you're facing!Réponse du développeur
mis en ligne : il y a 5 ansHey! Unfortunately, our secure VPN service indeed requires you to purchase a subscription. In order to provide a secure and reliable VPN service, we have to invest a lot of resources into the VPN infrastructure, therefore, a free VPN solution is not available, at least at the moment. Thank you for understanding.- Noté 2 sur 5par Utilisateur ou utilisatrice 16391031 de Firefox, il y a 5 ans
- Noté 2 sur 5par jack mellei, il y a 5 ansthe worst paid vpn ever, google and many other websites including amazon, netflix hate it.
Our systems have detected unusual traffic from your computer network.Réponse du développeur
mis en ligne : il y a 5 ansHi Jack! I'm sorry to hear you're having issues with accessing these websites, but I'm certain they could be worked out easily. Don't hesitate to contact our customer support via Live Chat or at support@surfshark.com and they'll happily look into this! - Noté 2 sur 5par makeme, il y a 5 ans
- Noté 2 sur 5par Utilisateur ou utilisatrice 14005951 de Firefox, il y a 5 ansIt is maddening that, not only does this extension automatically log one in to Surfshark, but that if I am incautious enough to put my email in then go to my saved passwords (I have an automatically generated one - there's no way I'm memorising and typing that in every time) the extension will blank the ID field and I have to start again.
Réponse du développeur
mis en ligne : il y a 5 ansHi there! Thank you for the great suggestion, we'll definitely look into how to further improve the login process! In case you have any other questions or ideas for us, you can always shoot an email to support@surfshark.com with them! Réponse du développeur
mis en ligne : il y a 5 ansHello, thanks for sharing your feedback! To solve login issues ASAP, please contact our customer support via the 24/7 Live Chat and they'll be happy to help you out!- Noté 2 sur 5par Brin, il y a 5 ansAs advertised, it functions very well. But their logout issue still hasn't been fixed on Firefox even though their latest update specifies that they have addresses the logout issues.
Réponse du développeur
mis en ligne : il y a 5 ansHello Brin! I'm sorry to hear that the logout issue is persisting, but our upcoming update should resolve it. In case you have any other questions, our customer support is available 24/7 via Live Chat or you can email them at support@surfshark.com too! Réponse du développeur
mis en ligne : il y a 5 ansHi there, thanks for taking the time to share your feedback! Rest assured we're looking forward to improving the extension to add more features, so if you have any other suggestions feel free to send them to support@surfshark.com!- Noté 2 sur 5par Quitnau, il y a 5 ansDoesnt work anymore, if I click on the symbol there is no popup for credentials.
Réponse du développeur
mis en ligne : il y a 5 ansHi there! Have you tried reinstalling the extension? If the issue persists after that, please contact our customer support via the 24/7 Live Chat or email at support@surfshark.com and they'll help you resolve this ASAP! - Noté 2 sur 5par Utilisateur ou utilisatrice 16858912 de Firefox, il y a 5 ans