Critiques pour Extension Surfshark VPN
Extension Surfshark VPN par Surfshark
69 notes
- Noté 3 sur 5par edd, il y a 2 ansI don't know how to login with my google account on Firefox extension.
Réponse du développeur
mis en ligne : il y a 2 ansHi there Edd. Thanks for reaching out. To log in with your Google account on the Firefox extension, please ensure you have the latest version of the Surfshark extension installed. If you're still facing issues, our support team is ready to assist you further. Contact us at support@surfshark.com or via live chat for step-by-step guidance. - Noté 3 sur 5par Utilisateur ou utilisatrice 18234242 de Firefox, il y a 2 ans
- Noté 3 sur 5par Utilisateur ou utilisatrice 18033214 de Firefox, il y a 3 ansThe extension works great, however I had issues with the desktop app using the latest Ubuntu OS. I logged out one time and never was able to login again. I could use the static set up up configuration wireguard settings in the OS but the app itself never worked again.
Réponse du développeur
mis en ligne : il y a 3 ansHi there, thanks for your feedback. We'd be glad to help you with the login issues you had on our Linux app, could you reach out to our support team at support@surfshark.com or via live chat on our website? - Noté 3 sur 5par Utilisateur ou utilisatrice 13385820 de Firefox, il y a 3 ansFor a long time it worked really well. But in the past month and a half, it stopped. Proxy connection error. Two chats with support later (the first making me reset/reinstall entire Firefox pointlessly, the second finally admitting it's a known issue and promising me they're working on it) it's still not resolved. If it doesn't, soon - I'm going to be forced to consider cancelling my (almost four-year long) subscription.
Réponse du développeur
mis en ligne : il y a 3 ansHi there! We're very sorry to hear you're experiencing these issues, but if you've reached out to our Customer Support via email - support@surfshark.com, you should expect a reply in a couple of hours. We are sure we can think of an alternative for you! - Noté 3 sur 5par Utilisateur ou utilisatrice 17886233 de Firefox, il y a 3 ansIs there any options to turn on vpn automatically with operating firefox?
Réponse du développeur
mis en ligne : il y a 3 ansHey there! To turn on auto-connect on a browser extension, simply go to the Surfshark extension > Settings > VPN settings. You can even choose which location you want to connect to! - Noté 3 sur 5par Scheming9529, il y a 3 ansВ целом, сервис хороший. Но конкретно это расширение выгядит устаревшим и не обновлялось уже 3 года, по сравнению с хромом, там приложение выглядит куда лучше и современнее. Хотелось бы, чтобы и для фаерфокса обновили.
Réponse du développeur
mis en ligne : il y a 3 ansHey there! Thank you for your review! The newest version of our extension is not accessible temporarily, although the new version will be available really soon! - Noté 3 sur 5par Diomas, il y a 3 ansUnfortunately this extension doesn't work for my most frequent use case: enable VPN only on certain sites that I have issues with accessing in a normal way.
Most of sites works just fine without VPN and I don't want them to be opened via VPN (because sometimes it even breaks them). But with this extension enabled, VPN is being applied to all sites and tabs inside firefox.
There is a feature to black list sites from being covered with VPN, but it doesn't make sense since I would need to list any possible site there except just few ones that really need to be opened with VPN.Réponse du développeur
mis en ligne : il y a 3 ansHey there! We're sorry to hear that you're having to deal with such poor experience! I'm sure that our friendly customer support team would love to take a further look at the issues you're having! It would be great if you could reach out to us via live chats or write us an email at support@surfshark.com - Noté 3 sur 5par Utilisateur ou utilisatrice 13509920 de Firefox, il y a 3 ansWhy "Pause" option is not included on Linux / Ubuntu version?. I can't find one/
Réponse du développeur
mis en ligne : il y a 3 ansHey there! For the time being, this feature is not implemented on Linux Surfshark app, however, your thank you for your feedback! 🦈 - Noté 3 sur 5par Utilisateur ou utilisatrice 13678054 de Firefox, il y a 4 ansпроблема с поиском на некоторыx сайтаx, если плагин включен
Réponse du développeur
mis en ligne : il y a 4 ansПривет! Сожалеем, что у вас возникли проблемы с нашим сервисом. Я уверен, что наши агенты службы поддержки смогут вам помочь! Вы можете связаться с ними по адресу support@surfshark.com. Мы будем ждать! - Noté 3 sur 5par Nick, il y a 4 ans[Issue] Slow on Firefox but fast on Edge
I love your product and have been using this extension on Microsoft Edge for months. However, when I switched to Firefox, I noticed that the extension for Firefox was much slower than Edge's.
Sometimes even a simple search takes more than five seconds, which is definitely not a pleasant user experience. It is so slow that I have to turn it off frequently.
I would be grateful if you could fix this problem asap. Thank you!Réponse du développeur
mis en ligne : il y a 4 ansHey! Let us apologize for the inconvenience you might have experienced. Maybe you could reach out to us via Live chat support or at support@surfshark.com? Our team will gladly help you out! 🙏 - Noté 3 sur 5par Utilisateur ou utilisatrice 17645218 de Firefox, il y a 4 ans
- Noté 3 sur 5par Utilisateur ou utilisatrice 17498803 de Firefox, il y a 4 ans
- Noté 3 sur 5par Links-plus2, il y a 4 ans
- Noté 3 sur 5par Utilisateur ou utilisatrice 17286551 de Firefox, il y a 4 ansWorks well on computer, but slows down phone and Ipad waaayy to much
Réponse du développeur
mis en ligne : il y a 4 ansHi there! Thank you for your feedback. Our team would surely love to investigate this, could you get in touch with them via live chat support or write us an email at support@surfshark.com? - Noté 3 sur 5par SuperBabyFace, il y a 4 ansProxy authentication error, where the extension can't connect, even with proxy off on windows.
Réponse du développeur
mis en ligne : il y a 4 ansHi! Sorry to hear you have experienced this issue with our Firefox extension. Could you get in touch with our lovely support agents via live chat or at support@surfshark.com? I am sure they will solve this issue in no time. - Noté 3 sur 5par Utilisateur ou utilisatrice 17343671 de Firefox, il y a 4 ansWorks great when it's connected but the problem is that it frequently disconnects without my realizing it. that concerns me me because I am on sites that I need security, like my bank and email.
Réponse du développeur
mis en ligne : il y a 4 ansHello there! I am sorry to hear that you've experienced these issues with our Firefox extension. Could you try contacting our friendly customer success team via live chat or email support@surfshark.com? I am sure that they will do their best to help you! - Noté 3 sur 5par G. Nijman, il y a 4 ans
- Noté 3 sur 5par dietmar, il y a 5 ans
- Noté 3 sur 5par Guo Yunhe, il y a 5 ansNot working in China at all. Cannot connect to any proxy server. Hope you can fix it!
Réponse du développeur
mis en ligne : il y a 5 ansHello Guo! Thank you for your feedback! Unfortunately, some of our servers have been recently blocked by China's government. At the moment, we offer manual connection guides. It would be awesome if you could pop us an email at support@surfshark.com, and I am sure that our lovely support team will be able to help you out! - Noté 3 sur 5par Utilisateur ou utilisatrice 14684436 de Firefox, il y a 5 ansAm I missing something? Surfshark makes it more difficult to do my banking and other things like that on usually trusted sites. I have to disable it to do my banking, annoying.
Réponse du développeur
mis en ligne : il y a 5 ansHi there! We're truly sorry to know you've stumbled upon issues while using our VPN service in your daily life. Perhaps you could get in touch with our Customer Success team via surfshark.com or at support@surfshark.com? Our agents will be happy to assist you in resolving these troubles! - Noté 3 sur 5par BB, il y a 5 ansThere is no whitelist for Firefox Mac or Mac OS, otherwise seems to be working fine.
Réponse du développeur
mis en ligne : il y a 5 ansHi there! Sadly, Whitelister is only available on Android, Windows and our Chrome extensions (called Bypasser there). However, if there is any way we could improve your experience, feel free to send us a letter to support@surfshark.com! - Noté 3 sur 5par Reinis Mazeiks, il y a 5 ansGood i guess. Keeps signing me out every month which is annoying
Réponse du développeur
mis en ligne : il y a 5 ansHey there, thank you for the feedback! Could you please contact our Customer Success team for the investigation? We are always working on new features and functionality and we would like to help you out on fixing this issue! You can contact them via Live Chat on our website or via email at support@surfshark.com! - Noté 3 sur 5par Luigi, il y a 5 ansThe extension works fine, but it´s very annoying the lack of auto connect feature. In chrome there is this feature. In firefox I have to reconnect every time I open the browser