Hey there,

As stated in our disclaimers please note - We cannot guarantee that our service will work in China, Iran & Saudi Arabia. Even if you are able to download the application, we strongly recommend that you do not purchase Premium accounts. We are not responsible for a lack of service and are not able to provide refunds.

Thank you.

Wir bedauern, dass Sie mit unserem Service nicht zufrieden sind. Allerdings haben Sie natürlich die Möglichkeit, nach dem Testzeitraum die kostenlose Version weiter zu benutzen. Natürlich freuen wir uns, wenn Sie Premium-Kunde sind. Denn nur mit der Premium-Variante können wir unseren Service anbieten, ohne auf die Aufzeichnung und Weitergabe von Daten angewiesen zu sein.
Sollten Sie trotzdem Ihren Account löschen wollen, sollte dieses innerhalb weniger Tage erledigt sein.

Thanks for taking the time to share your experience with us, and we're really sorry about your experience. Would you be able to share some details with us via support.zenmate.com so we can identify the problem since ZenMate doesn't interfere with any other add-ons?

::UPDATE::

Upgrading your Firefox browser to Firefox Quantum automatically removes old add-ons that are incompatible with the new version of Firefox. This is not an issue that is caused by ZenMate, but by upgrading your browser. For more details on add-on compatibility with Firefox Quantum, please refer to https://blog.mozilla.org/addons/2017/09/28/webextensions-in-firefox-57/

Thanks!

Thanks for taking the time to share your experience with us, and we're really sorry about your experience.

Would you be able to share some details with us via support.zenmate.com so we can identify the problem? The new update to ZenMate for Firefox should be working seamlessly and consume lesser memory than before, so we would really like to identify any flaws you've experienced and fix them.

Thanks!