Beoardielingen foar Surfshark VPN Extension
Surfshark VPN Extension troch Surfshark
56 beoardielingen
- Wurdearring: 2 fan 5troch Rovans, 3 jierren lynCant login! It says
"Invalid email or password"
but email and password are correct.
No problems in Edge or other browsers!Antwurd ûntwikkeler
3 jierren lyn pleatstHey there, thank you for this feedback. Regarding the issue, please contact support@surfshark.com, where our tech team will help you resolve it! - Wurdearring: 2 fan 5troch Demi, 3 jierren lyncant login, it says "Invalid email or password" but email and password are correct
Antwurd ûntwikkeler
3 jierren lyn pleatstHey, Demi! Thanks for the feedback. Our customer support team would love to help you out with this issue. Please contact support@surfshark.com, and explain the whole situation in your email. We will surely figure out a quick solution. - Wurdearring: 2 fan 5troch Firefox-brûker 14522916, 3 jierren lynI pay for the surfshark VPN for my phone and to use work wifi. It's fine for that, but this extension is next to unusable at work. It's so slooooow. To the point most requests time out and don't work. I just have to disable it and will likely uninstall it.
Antwurd ûntwikkeler
3 jierren lyn pleatstHey there! We're sorry to hear that you're having to deal with such poor experience! I'm sure that our friendly customer support team would love to take a further look at the issues you're having! It would be great if you could reach out to us via live chats or write us an email at support@surfshark.com - Wurdearring: 2 fan 5troch Firefox-brûker 14488103, 3 jierren lynNach dem Einschalten geht der Netzzugriff nur noch sehr langsam.
Antwurd ûntwikkeler
3 jierren lyn pleatstHi! Ich möchte mich aufrichtig für die Geschwindigkeitsprobleme im Zusammenhang mit Surfshark entschuldigen, bin jedoch voller Zuversicht, dass diese von unserem freundlichen und hilfsbereiten Support-Team ohne größere Schwierigkeiten behoben werden können! Könntest du daher dem Support-Team unter support@surfshark.com einen Problembericht zukommen lassen? - Wurdearring: 2 fan 5troch Tommy2Times, 3 jierren lynConstantly disconnects and asks if i've recently changed passwords or 2fa. Desktop app seems fine but the browser extention in firefox which i only use is very hit and miss. Mostly miss for me
Antwurd ûntwikkeler
3 jierren lyn pleatstHey! Sorry to hear that you had to encounter this issue, we do recommend reinstalling the extension in this case! - Wurdearring: 2 fan 5troch Firefox-brûker 14289349, 3 jierren lyn
- Wurdearring: 2 fan 5troch Firefox-brûker 5946698, 3 jierren lynendless login. Unable to log into the account - endless rotation of the wheel.
Antwurd ûntwikkeler
3 jierren lyn pleatstHey! Let us apologize for the inconvenience you might have experienced. Maybe you could reach out to us via Live chat support or at support@surfshark.com? Our team will gladly help you out! 🙌 - Wurdearring: 2 fan 5troch James tere, 3 jierren lynCannot connect or get current address. But the desktop version was woking fine.
Antwurd ûntwikkeler
3 jierren lyn pleatstHi, James! We would be more than happy to help you with the connectivity issues you're having while using our Firefox extension, could you contact us at support@surfshark.com or via live chat? - Wurdearring: 2 fan 5troch Firefox-brûker 15999575, 3 jierren lyn
- Wurdearring: 2 fan 5troch Firefox-brûker 17595398, 3 jierren lyn
- Wurdearring: 2 fan 5troch Firefox-brûker 14530851, 4 jierren lynSeriously I am surprised I am giving this 3 stars. Surf Shark in general hasn't been all that great of an experience, compared to Cyber Ghost at least. This add-on is slow as browser add on usually are a bit slower, however it also just as the dektop app forgets my password even when I just change it, leading to endless changing and not being able to use it except signing on to the website. I am going back to cyber ghost ot Nord because I found 3 years Nord for 12 bucks on Dark-net, unless somehow this is all resolved I am getting my money back in 2 weeks, also not only that issue but overall speed is trash compared to Cyber Ghost and Cyber Ghost UI was way more in depth, graphically intensive and ran a million times better, signed on every time I wanted with whatever settings, kill switch worked almost to good, haven't had the same at all yet. Surf shark has no kill switch with add-on and always signing out randomly, not good. Just changed to a 2 because I forgot about that, until now, I am reinstalling it as an add-on the 3rd time right now and countless times for desk top, phone worked, but nothing special speed wise, Cyber Ghost integrated with Android at least much better. I have had worse with Pure VPN charging me 3 years strait just for doing a trial and complaining every year and not getting a refund until I took it to facebook, so that's the only reason this didn't get a 1 star.
Antwurd ûntwikkeler
4 jierren lyn pleatstHey! I am sorry to hear that you had to experience these issues with Surfshark VPN. Your journey with us is much important and our team would be glad to solve the issues together with you. Could you reach out to us via Live chat support or at support@surfshark.com? Thank you! 🦈 - Wurdearring: 2 fan 5troch Rajmond Burgaj, 4 jierren lynThe extensions is very convoluted compared to the past and in forefox does not work correctly, the interface is very narrow, barely can see any option. I tried in chrome and there is works as expected.
Antwurd ûntwikkeler
4 jierren lyn pleatstHi, Rajmond! I'm sorry to hear that you're having issues with the Firefox extension interface, however, I'm sure our support team could share some useful tips and tricks with you ;) Could you contact them at support@surfshark.com or via live chat? - Wurdearring: 2 fan 5troch Firefox-brûker 16995911, 4 jierren lyn
Antwurd ûntwikkeler
4 jierren lyn pleatstHello! Surfshark does work in China, you will just need to follow a different setup method. Please reach out to support@surfshark.com and they will be able to send you the guide to set it up. Thank you!Antwurd ûntwikkeler
5 jierren lyn pleatstHello! Sorry to hear that you're having issues with our VPN service. We care about our customers and we would like to at least try and solve any inconveniences. I would be happy if you could give us a second chance by contacting our support team at support@surfshark.com so that I could help you with any issues you're facing!Antwurd ûntwikkeler
5 jierren lyn pleatstHey! Unfortunately, our secure VPN service indeed requires you to purchase a subscription. In order to provide a secure and reliable VPN service, we have to invest a lot of resources into the VPN infrastructure, therefore, a free VPN solution is not available, at least at the moment. Thank you for understanding.- Wurdearring: 2 fan 5troch Firefox-brûker 16391031, 5 jierren lyn
- Wurdearring: 2 fan 5troch jack mellei, 5 jierren lynthe worst paid vpn ever, google and many other websites including amazon, netflix hate it.
Our systems have detected unusual traffic from your computer network.Antwurd ûntwikkeler
5 jierren lyn pleatstHi Jack! I'm sorry to hear you're having issues with accessing these websites, but I'm certain they could be worked out easily. Don't hesitate to contact our customer support via Live Chat or at support@surfshark.com and they'll happily look into this! - Wurdearring: 2 fan 5troch makeme, 5 jierren lyn
- Wurdearring: 2 fan 5troch Firefox-brûker 14005951, 5 jierren lynIt is maddening that, not only does this extension automatically log one in to Surfshark, but that if I am incautious enough to put my email in then go to my saved passwords (I have an automatically generated one - there's no way I'm memorising and typing that in every time) the extension will blank the ID field and I have to start again.
Antwurd ûntwikkeler
5 jierren lyn pleatstHi there! Thank you for the great suggestion, we'll definitely look into how to further improve the login process! In case you have any other questions or ideas for us, you can always shoot an email to support@surfshark.com with them! Antwurd ûntwikkeler
5 jierren lyn pleatstHello, thanks for sharing your feedback! To solve login issues ASAP, please contact our customer support via the 24/7 Live Chat and they'll be happy to help you out!- Wurdearring: 2 fan 5troch Brin, 5 jierren lynAs advertised, it functions very well. But their logout issue still hasn't been fixed on Firefox even though their latest update specifies that they have addresses the logout issues.
Antwurd ûntwikkeler
5 jierren lyn pleatstHello Brin! I'm sorry to hear that the logout issue is persisting, but our upcoming update should resolve it. In case you have any other questions, our customer support is available 24/7 via Live Chat or you can email them at support@surfshark.com too! Antwurd ûntwikkeler
5 jierren lyn pleatstHi there, thanks for taking the time to share your feedback! Rest assured we're looking forward to improving the extension to add more features, so if you have any other suggestions feel free to send them to support@surfshark.com!- Wurdearring: 2 fan 5troch Quitnau, 5 jierren lynDoesnt work anymore, if I click on the symbol there is no popup for credentials.
Antwurd ûntwikkeler
5 jierren lyn pleatstHi there! Have you tried reinstalling the extension? If the issue persists after that, please contact our customer support via the 24/7 Live Chat or email at support@surfshark.com and they'll help you resolve this ASAP! - Wurdearring: 2 fan 5troch Firefox-brûker 16858912, 5 jierren lyn