Hi there,

Thanks for being a loyal user and for taking the time to share this feedback. We’re really sorry to hear about your experience.

The extension should not cause sites to slow down or stop working, so the issue you mentioned with Kohl’s (and other sites) is something we’d definitely like to investigate. If you’re open to it, please reach out to me at uscustomercare@topcashback.com with details about your browser version and the sites affected so we can take a closer look.

Regarding tracking, while most purchases track automatically when the retailer confirms the transaction, there can occasionally be cases where tracking doesn’t register correctly. In those situations, our support team can often help submit a missing cashback claim on your behalf if you provide the order details.

We truly appreciate long-time members like you and never want anyone to feel they’re missing out on Cash Back they deserve. If you contact us through the Customer Service section of our website, we’ll do our best to help review the purchases you’re referring to and work toward a resolution.

Thank you again for your feedback — it helps us improve the extension and the experience for everyone.

Best,
Erica

Hi Zenci,

So very sorry to hear about your situation. Please send me an email directly to promotions@topcashback.com and we will get this all sorted for you. Also, you can always use this email for any and all customer service needs going forward.

Best Wishes,
Dominique

Hi There,

Thank you for reaching out and I'm sorry if you were given the wrong information or had a bad experience. However, to address to your first point- we are not using anybody's shopping behavior or any personal information to then use to run better targeted ads, if the consumer has proof of that then they can definitely reach out to us directly and we will comment further, but we are not conducting any spyware type activity via our browser extension. It is a genuine product that helps users to remember use our moneysaving service when shopping online. It has proven to be effective for many of our members when used properly.

To address your second point- We do not use our browser extension or any other technology to modify web pages on the fly to deviate intent and make members buy what we want them to buy instead of allowing people to buy what they wan / what they are after.

If you would like to discuss this further, please feel free to reach out to me directly to promotions@topcashback.com and I would be happy to chat with you further on anything you'd like.

Best Wishes,
Dominique

Hi There,

I know it has been quite some time, however, I believe if you use the app properly, you will actually be very satisfied with it. Please send me an email directly to promotions@topcashback.com so we can discuss some tips on how to maximize your experience with us so you can start earning some really great cashback on all of your everyday purchases. I look forward to hearing from you soon.

Best Wishes,
Dominique