Surfshark VPN 확장 프로그램 — 신속한 비공개 브라우징에 대한 리뷰
Surfshark VPN 확장 프로그램 — 신속한 비공개 브라우징 제작자: Surfshark
리뷰 310개
개발자 답글
3년 전에 게시됨Привет! Мы будем рады помочь вам с любыми проблемами, возникшими при использовании Surfshark. Не могли бы вы связаться с нашей службой поддержки по адресу support@surfshark.com или через чат на нашем веб-сайте?- 5점 만점에 1점Firefox 사용자 18239263 님, 3년 전They charged me an additional $28.99 aside from the $65.34, when I specifically stated I DID NOT WANT a 12 month extension upon signing up.
Their customer support is simply terrible, as they proclaim to be able to easily claim a refund through their live chat - which I tried after receiving those emails; however, none of their live chat links on the website work.
When I finally get a work around to the live chat, I only get the option to cancel the auto-renewal, but not my money back.
I lost $94.33 in a minute. This company scams people out of their money.개발자 답글
3년 전에 게시됨Hi, thanks for your review. We're sorry to hear that you had issues getting a refund for your 1-year extension, could you contact us at miles@surfshark.com? We'd be happy to take a look at your specific situation. 개발자 답글
3년 전에 게시됨Hello there! We're sorry for the inconvenience that you have encountered. It would be great if you could contact our support team via live chat or email at support@surfshark.com, so they could check further on the issues that you have encountered.- Absolute garbage. the customer service is non existent and canceling a subscription is next to impossible. The online FAQ just keeps redirecting to itself and any link to do their "live chat" is fake. The advertised 24/7 customer support is a lie and you'll be asked 3 times to fill out a survey about why you want to cancel just to be again redirected to the FAQ. Email is the only way to get even a automated response just to again be linked to the FAQ and a survey.
개발자 답글
3년 전에 게시됨Hi, Alfado! We're sorry for the inconvenience you experienced trying to cancel your subscription. Could you contact us at miles@surfshark.com so we can investigate your case in a personal manner? - 5점 만점에 1점Firefox 사용자 18105820 님, 3년 전
- 5점 만점에 1점Firefox 사용자 17692527 님, 3년 전
- 5점 만점에 1점lostprophet 님, 3년 전it simply doesnt work. it works at the beginning of the connection for 1-2 minutes then it stop. useless
개발자 답글
3년 전에 게시됨Hey there! We're sorry to hear you had to run into this connection issue. Our team would be glad to help you out. Could you reach out to them via email at support@surfshark.com? Thank you! - 5점 만점에 1점Firefox 사용자 18037445 님, 3년 전
- 5점 만점에 1점Firefox 사용자 16127288 님, 3년 전
개발자 답글
3년 전에 게시됨Привет! Мы приносим свои извинения за причиненные неудобства, не могли бы Вы связаться с нами по адресу support@surfshark.com. Наша команда с радостью поможет Вам.- 5점 만점에 1점Aleksander_W 님, 3년 전Waste of time, it doesn't work, after enabling browser is not able to connect to any host.
개발자 답글
3년 전에 게시됨Hey, Aleksander! We're sorry to hear you had to encounter this issue. We would truly love to help you out therefore if you could please reach out to us at support@surfsark.com. Thank you! 개발자 답글
3년 전에 게시됨Привет! Нам очень жаль, что у Вас возникли эти проблемы. Если Вы обратились в нашу службу поддержки по электронной почте, то ожидайте ответа в течение нескольких часов. Кроме того, Вы можете сразу же связаться с ними через Live Chat на нашем сайте, поэтому, пожалуйста, попробуйте это сделать.- 5점 만점에 1점liroken646 님, 3년 전When i click in "create account" doesn't seem to have a free option so... #Trash.
개발자 답글
3년 전에 게시됨Hey there. Thank you for your feedback! We deeply care about providing our customers with the best VPN servers, however, that comes with a cost to operate and maintain Surfshark. - 5점 만점에 1점Dmitry Vladimirovich 님, 3년 전Не работает! Нет подключения ни к одной стране!
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Если срок действия вашей подписки истек, откройте order.surfshark.com для ее повторной активации.
Если вам нужна помощь, вы всегда можете обратиться в нашу дружелюбную службу поддержки здесь.개발자 답글
3년 전에 게시됨Привет! Нам очень жаль, что вы столкнулись с трудностями при использовании Surfshark. Хотим сообщить, что наша служба поддержки работает круглосуточно — вы можете в любое время связаться с ней в онлайн-чате или по электронной почте: support@surfshark.com и получить помощь на своем языке. Наши специалисты с радостью ответят на все ваши вопросы! - 5점 만점에 1점Firefox 사용자 17700114 님, 3년 전fake connection, not even the DNS servers can be connected when this add-on say it is connected.
개발자 답글
3년 전에 게시됨Hey! Let us apologize for the inconvenience you might have experienced. Maybe you could reach out to us via Live chat support or at support@surfshark.com? Our team will gladly help you out! 개발자 답글
3년 전에 게시됨Hello! Thank you for your review, we are sorry to hear that you've experienced connection issues, but we're certain that our Customer Success team could help you resolve them. Please reach out to support@surfshark.com or via the Live Chat option on our website with more details!개발자 답글
3년 전에 게시됨Hey there! We're sorry to hear that your experience has not been a good one. It'd be great if you could reach out to our customer support via live chats or write us an email at support@surfshark.com with more details on the issues you have experienced with Surfshark!- 5점 만점에 1점Firefox 사용자 12141553 님, 3년 전Just stopped working, as lots of other reviews said. Can't connect to any proxy. For two months now. Not fixed.
개발자 답글
3년 전에 게시됨Hi there! I'm sorry to hear that you're having connection issues with Surfshark, however, our friendly support team would be more than happy to help!
Could you contact us at support@surfshark.com or via live chat? 개발자 답글
3년 전에 게시됨Hey! I am sorry for this inconvenience you are having 😥 Could you please email our Customer Support at support@surfshark.com so we could troubleshoot this problem and set up everything for you correctly?- 5점 만점에 1점Firefox 사용자 17935028 님, 3년 전so far it is a complete ripe off, windows install does not work at all!
개발자 답글
3년 전에 게시됨Hey! We're sorry to hear that you had to encounter this issue. Could you get in touch with our support team at support@surfshark.com? We would be glad to investigate this issue with you! 개발자 답글
3년 전에 게시됨Hey! We're sorry to hear that you've experienced issues with Surfshark, but our Customer Support team is available 24/7 via Live Chat and at support@surfshark.com so please don't hesitate to reach out in your native language. They'll be happy to help answer any questions you may have!- 5점 만점에 1점Firefox 사용자 17910097 님, 3년 전
- 5점 만점에 1점Firefox 사용자 17125552 님, 3년 전After about 3 to 5 minutes of using the Surfshark Firefox extension my computer internet connection slows to a crawl. Tried support but to no avail. The support group at Surfshark gave many suggestions but none seemed to fix the problem.
This problem has only been occurring in the last 3-4 months. Probably a fault in the updated software.....my guess.개발자 답글
3년 전에 게시됨Hey! I apologize for the inconvenience that you have encountered. I would love to hear more about the issues that you're having. Maybe you could drop me a line at miles@surfshark.com? I will gladly assist you personally!