We're disappointed to see that you haven't had a good experience with AdBlock. There are often very easy solutions to prevent ads from appearing and we'd love to help understand why this is happening for you. Please reach out to us at help@getadblock.com; we'd like to ensure that you have a positive experience going forward.

That's very odd. Please reach out to us at help@getadblock.com and we'll take a look. Please be sure to include screenshots of what you are seeing in the add-ons and extensions menu.
-AdBlock Support

Ads should still be successfully blocked on YouTube. Please check out the following article which provides steps for fixing this: https://help.getadblock.com/support/solutions/articles/6000109702-i-m-seeing-ads-in-youtube-videos. If the problem persists, please send us an email and we'll be happy to take a closer look: help@getadblock.com.

Thank you for reporting this! It appears that Firefox recently experienced an issue related to extensions. This affected all extensions, not just AdBlock. A fix has been rolled out with the latest release of Firefox, so as long as you're using the latest version, you should be all set now. Here's some more information about what happened: https://blog.mozilla.org/addons/2019/05/04/update-regarding-add-ons-in-firefox/

-Christina, Director of Support @ AdBlock

Thank you for reporting this! It appears that Firefox recently experienced an issue related to extensions. This affected all extensions, not just AdBlock. A fix has been rolled out with the latest release of Firefox, so as long as you're using the latest version, you should be all set now. Here's some more information about what happened: https://blog.mozilla.org/addons/2019/05/04/update-regarding-add-ons-in-firefox/

-Christina, Director of Support @ AdBlock

Thank you for reporting this! It appears that Firefox recently experienced an issue related to extensions. This affected all extensions, not just AdBlock. A fix has been rolled out with the latest release of Firefox, so as long as you're using the latest version, you should be all set now. Here's some more information about what happened: https://blog.mozilla.org/addons/2019/05/04/update-regarding-add-ons-in-firefox/

-Christina, Director of Support @ AdBlock

i usted no lee Inglés, por favor pegue el texto siguiente en Google Translate: https://translate.google.com/


Thank you for reporting this! It appears that Firefox recently experienced an issue related to extensions. This affected all extensions, not just AdBlock. A fix has been rolled out with the latest release of Firefox, so as long as you're using the latest version, you should be all set now. Here's some more information about what happened: https://blog.mozilla.org/addons/2019/05/04/update-regarding-add-ons-in-firefox/

-Christina, Director of Support @ AdBlock

Thank you for reporting this! It appears that Firefox is currently experience an issue related to extensions. This is affecting all extensions, not just AdBlock. We're crossing our fingers for a quick fix! Here's a link with more information about the bug: https://bugzilla.mozilla.org/show_bug.cgi?id=1548973

Hi! We're sorry you're not happy with AdBlock! We have some troubleshooting tips for unblocked ads here: https://help.getadblock.com/solution/articles/6000061202-seeing-unblocked-ads-start-here-

If they don't help, feel free to open a ticket at help.getadblock.com. Please include AdBlock's debug information, a link to a page where you're seeing ads, and a screenshot of the ads (https://help.getadblock.com/solution/articles/6000087856-how-do-i-give-you-debugging-information-). We'd love to help get this straightened out for you. Thanks!

- Christina, Director of Support @ AdBlock