Hi, it's disappointing to hear about the Windows Hello issue. Our support team can definitely help with this. Could you reach out to them via email at support@nordpass.com? They'll do their best to assist you.

Hi there! Sorry to hear about the trouble with the interface since the update. Could you please email our support team at support@nordpass.com? They'd love to investigate this issue and help you get back on track!

Hi! We understand your frustration with the consent that we present you. In terms of your data, nothing has changed. The mentioned information is collected in order to provide the key functionality - mainly autofill and autosave, where we need to collect information such as email and website addresses. This data is securely encrypted and is not reachable to us, but if the consent is not given to process this data in an encrypted form, we cannot offer a critical functionality of our extension as it simply becomes unusable.

The reason you see the consent now, but not before, is that Mozilla currently requires it to be presented to extension users and a consent must be given in order to provide the service. Without the consent, we cannot provide it. This is a requirement to all password managers (some still to refuse to apply it).

We leave up to the user to decide if they want to share the interaction with extension data and this consent is unchecked by default.

Hi, this shouldn't happen. Please try reconfiguring the fingerprint or contact our support team at https://support.nordpass.com/hc/en-us/requests/new."

Hello, sorry about this. It isn’t expected behavior. Please contact our support team via live chat or support@nordpass.com. The team will help you resolve it.