Hello!



Thanks for reaching out to us! After some research we found that after the update users saw "always use private browsing mode" enabled in FF. Disabling this allows ABP to run as normal. To do this, click the settings menu icon in the right corner of the browser > settings >privacy & security > scroll down to the history section > choose "Use custom settings for history" from the drop down menu > uncheck "always use private browsing mode". If you need more assistance please contact us via support@adblockplus.org.


Thanks
Shannon 
ABP Support Team

Hello!


Thanks for reaching out to us! After some research we found that after the update users saw "always use private browsing mode" enabled in FF. Disabling this allows ABP to run as normal. To do this, click the settings menu icon in the right corner of the browser > settings >privacy & security > scroll down to the history section > choose "Use custom settings for history" from the drop down menu > uncheck "always use private browsing mode". If you need more assistance please contact us via support@adblockplus.org.



Thanks
Shannon 
ABP Support Team

Hello!

Thanks for reaching out to us! After some research we found that after the update users saw "always use private browsing mode" enabled in FF. Disabling this allows ABP to run as normal. To do this, click the settings menu icon in the right corner of the browser > settings >privacy & security > scroll down to the history section > choose "Use custom settings for history" from the drop down menu > uncheck "always use private browsing mode". If you need more assistance please contact us via support@adblockplus.org.

Thanks
Shannon 
ABP Support Team

Hello!


Thanks for reaching out to us! After some research we found that after the update users saw "always use private browsing mode" enabled in FF. Disabling this allows ABP to run as normal. To do this, click the settings menu icon in the right corner of the browser > settings >privacy & security > scroll down to the history section > choose "Use custom settings for history" from the drop down menu > uncheck "always use private browsing mode". If you need more assistance please contact us via support@adblockplus.org.


Thanks
Shannon 
ABP Support Team

Hello!

Thanks for reaching out to us! Can you let us know which email service provider you are using? Also which filter lists? We look forward to your follow up via support@adblockplus.org.

Thanks
Shannon 
ABP Support Team

Hi Nosmo King!

Thanks for contacting us! After some research, we've found that some users are experiencing ads due to "always use private mode" enabled. Try disabling this option and let us know if you still have issues. To do this, click the settings menu icon in the right corner of the browser > settings >privacy & security > scroll down to the history section > choose "Use custom settings for history" from the drop down menu > uncheck "always use private browsing mode". If you need more assistance please contact us via support@adblockplus.org.

Thanks
Shannon 
ABP Support Team

Hi there!

hmmm. That sounds quite odd. I assure you , we are not in the hijacking business at all. In fact we are on the exact opposite side of that business. We would be happy to investigate further, there are also a few copy cats out there. Either way, if you wish to isolate further we would be happy to assist. Try re-downloading via https://adblockplus.org and let us know if you experience any issues via support@adblockplus.org.

Thanks
Shannon 
ABP Support Team

Hi there!

Thanks for reaching out! We are more than happy to help! Can you provide an example URL where you are experiencing ads? A screenshot of your filter lists is also helpful. We will run a few test on our end and get back to you with a resolution.

Thanks
Shannon 
ABP Support Team

Hi there!

Are you still having this issue? We'd be happy to troubleshoot further. Can you send the filter lists you are using to support@adblockplus.org? We look forward to your follow up!

Thanks
Shannon 
ABP Support Team

Hi there!

There seems to be some misunderstandings about our Acceptable Ads Initiative. Users are still in control, and can disable “allow acceptable ads” in options. If you still experience ads with this option disabled, please be advised that these are more than likely NOT Acceptable Ads. In these cases please send us the URL along with a screenshot of your subscribed filter lists to support@adblockplus.org. We are usually able to get these reported to the filter list team and resolved. Rest assured no company can pay us to have their ads shown. Publishers have to meet the criteria set by the Acceptable Ads Committee before being considered. Most companies actually pay us nothing at all. You can find more details regarding Acceptable Ads here https://acceptableads.com.

Thanks
Shannon 
ABP Support Team

Hi there!

Can you send us the URL of a video where you notice ads along with your filter lists to support@adblockplus.org? We look forward to your follow up!

Thanks
Shannon 
ABP Support Team