Hello, please contact us at support@browsec.com or here: https://browsec.com/en/contact_us. We will be happy to help you start using Browsec.

Hi, we do our best to provide free service with acceptable speed. If you notice sufficient slowdowns or drops, please report this at support@browsec.com. We'll do our best to help you!
As for the country change: we offer the following virtual locations for free: Netherlands, Singapore, United Kingdom, United States. The other locations are available in our Premium plan.