Hello!

Thanks for bringing this to our attention! Can you send us more details on this issue? What filter lists where you using? How often did the browser crash? Did you notice the crashing happening on particular pages? We are more than happy to investigate this further. Please feel free to send us these details via support@adblockplus.org.

Thanks
Shannon
ABP Support Team

Hello!

Thanks for making us aware of this issue. Is the icon still visible in your toolbar? If so are you able to pull any options? Is Adblock Plus showing up in the list of your installed extensions? Please send these details to support@adblockplus.org. We are more than happy to help!

Thanks
Shannon
ABP Support Team

Hello Coolperson,

There seems to be some misunderstandings about our Acceptable Ads Initiative. Users are still in control, and can disable “allow acceptable ads” in options. If you still experience ads with this option disabled, please be advised that these are more than likely NOT Acceptable Ads. In these cases please send us the URL along with a screenshot of your subscribed filter lists to support@adblockplus.org. We are usually able to get these reported to the filter list team and resolved. I hope this clarifies. Feel free to reach out if there are any questions.

Thanks
Shannon
ABP Support Team

Hello!

Please be advised that users are still in control, and can disable “allow acceptable ads” in options. If you still experience ads with this option disabled, these are more than likely NOT Acceptable Ads. In these cases please send us the URL along with a screenshot of your subscribed filter lists to support@adblockplus.org. We are usually able to get these reported to the filter list team and resolved. Rest assured no company can pay us to have their ads shown. Publishers have to meet the criteria set by the Acceptable Ads Committee before being considered. Most companies actually pay us nothing at all. You can find more details regarding Acceptable Ads here https://acceptableads.com.

Thanks
Shannon
ABP Support Team

Bitte beachten Sie, dass diese Nachricht mit Google Translate erstellt wurde. Wir entschuldigen uns für falsche Übersetzungen.

Ach nein! Es tut mir schrecklich leid zu hören, dass Sie dieses Problem hatten. Wir sind mehr als glücklich zu helfen! Haben Sie den Download über den Link hier https://adblockplus.org versucht? Bitte senden Sie uns einen Screenshot des Fehlers und der Version Ihres Firefox. Wir werden das an unserem Ende untersuchen und mit einer Resolution zu Ihnen zurückkommen. Bitte senden Sie diese Informationen an support@adblockplus.org. Wir freuen uns auf Ihr Follow-up!

Hello Kosmich!

Thanks for making us aware of this! Can you send us some example URLs where you experienced ads along with a screenshot of your subscribed filter lists to support@adblockplus.org? We are more than happy to help!

Thanks
Shannon
ABP Support Team

Hello!

Thanks for bringing this to our attention! Do you remember what site produced this pop up? We'll run a few tests on our end and get this reported. Please contact us at support@adblockplus.org. We look forward to your follow up!

Thanks
Shannon
ABP Support Team

Hello!

Thanks for reaching out to us! Seeing ads is certainly not expected behavior. Can you send us some example URLs where ads are produced along with your subscribed filter lists? The list of blocked and blockable ABP items are in developer tools. 

How to get there:
Hit F12 and click on the "Adblock Plus" tab

or

Go to Menu > Developer Tools > Web Console and then click on "Adblock Plus" tab.

I hope this helps! Feel free to contact us at support@adblockplus.org.

Thanks
Shannon
ABP Support Team

Hello!

Thanks for bringing this to our attention! Can you confirm what filter lists you are using? We'll run a few tests on our and and get this reported. Please send these details to support@adblockplus.org. Screenshots are also helpful. We look forward to your follow up!

Thanks
Shannon
ABP Support Team

Hello!

Thanks for your feedback! Certainly not expected behavior. Can you send us a screenshot of your RAM usage? We'd be happy to troubleshoot further via support@adblockplus.org.

Thanks
Shannon
ABP Support Team

Hello!

Thanks for reaching out to us with your feedback! We are more than happy to help! Can you please send us an example URL where you experience ads along with a screenshot of your filter lists and custom filters to support@adblockplus.org? We will run a few test on our end and get back to you with a resolution. We look forward to your follow up!

Thanks
Shannon
ABP Support Team

Hello!

Thanks for reaching out to us with your insight! We greatly appreciate it! We are always working on improving performance. To give us more details for moving forward can you confirm what operating system you are using with Adblock Plus? Did you notice higher RAM usage? Was it slower on certain URLs? Send additional details to support@adblockplus.org. We will have a deeper look into this.

Thanks
Shannon
ABP Support Team

Bitte beachten Sie, dass diese Nachricht mit Google Translate erstellt wurde. Wir entschuldigen uns für falsche Übersetzungen.

Bitte beachten Sie, dass wir eine sichere Erweiterung ohne betrügerische Aktivitäten sind. Spenden werden nicht erbeten, da sie völlig freiwillig sind. Wenn Sie Probleme bei der Verwendung dieser Erweiterung haben, wenden Sie sich bitte an uns unter support@adblockplus.org.

Thanks
Shannon
ABP Support Team

Hello!

Thank you for your feedback! We are more than happy to help! Can send us an example URL where you experienced these ads along with a screenshot of your subscribed filter lists and custom filters to support@adblockplus.org? We will run a few test on our end and get back to you with a resolution.

Thanks
Shannon
ABP Support Team

Informamos que esta mensagem foi composta usando o Google Tradutor. Pedimos desculpas por qualquer tradução incorreta.

Obrigado pelo seu feedback! Agradecemos mais detalhes sobre qualquer problema que você tenha vivenciado. Nós podemos ser capazes de ajudar! Sinta-se à vontade para entrar em contato conosco através do support@adblockplus.org.

Thanks
Shannon
ABP Support Team

Tenga en cuenta que este mensaje se compuso utilizando Google Translate. Nos disculpamos por cualquier traducción incorrecta.

¡Gracias por traer esto a nuestra atención! ¿Puede proporcionarnos un URL de ejemplo en el que vea estos anuncios junto con una captura de pantalla de sus listas de filtros suscritas y filtros personalizados? Envíe estos detalles a support@adblockplus.org. ¡Estamos más que felices de ayudar!

Thanks
Shannon
ABP Support Team

Hello!

Thank you for reaching out to us! I'm terribly sorry to hear you are having issues with email access. Are you still experiencing this issue? If so please let us know on which email service provider and send us a screenshot of your subscribed filter lists and custom filters to support@Adblockplus.org. We are more than happy to help!

Thanks
Shannon
ABP Support Team