Dear Coupert User,

Thank you for sharing your experience and concern. We want to reassure you that Coupert does not share your personal browsing activities with Firefox or any third parties as part of their agreements.

Coupert only collects the minimum information necessary to provide you with cashback and coupon services, and we strictly comply with privacy laws such as GDPR and CCPA. Your personal data is never sold or shared for advertising or tracking purposes. You can review our full privacy policy here: https://www.coupert.com/privacy.

In addition, we’re truly sorry that you weren’t able to find a coupon. Could you please email service@coupert.com and let us know which store you were referring to? We’ll be happy to look into it further for you.

Hi there, we’re sorry to hear that you’ve experienced issues with our app. We take performance and security very seriously and want to assure you that we do not engage in any data mining practices. If you're having trouble with the app loading, we’d be happy to help troubleshoot the issue. Please reach out to us at service@coupert.com so we can assist you further and ensure a better experience moving forward. Thank you for your feedback, and we hope to have the opportunity to resolve this for you.

Hello there, this is a newly launched product recommendation feature. If you feel this function affects your experience, you can contact service@coupert.com, and we can manually disable it for you. Alternatively, you can also personalize your settings and snooze this feature via the option in the upper-right corner of the page.

Hi there,

We're very sorry to hear about your experience and truly appreciate your feedback.

Regarding the slow extension loading speeds you've encountered, we'd be happy to assist further. Could you please reach out to us at service@coupert.com with more details? Our team will investigate the issue and provide targeted support.

Thank you again for bringing this to our attention.

Best regards,
Coupert Service Team

Hi there,

we’re very sorry to hear about your experience and truly appreciate your feedback.

Improving the accuracy of our price comparison service—including issues related to similar products and incorrect specifications—is currently one of our top priorities. We are actively working on gradual enhancements to deliver more reliable and precise results.

In addition, if you're experiencing slow extension loading speeds, we’d be happy to assist further. Could you please reach out to us at service@coupert.com? Our team will help investigate and provide targeted support.

Thank you again for bringing this to our attention.

Best regards,
Coupert Service Team

Hi there,

Thank you for your kind feedback.

In order to issue Cash Back and rewad to your account accurately, our extension does need to track certain data related to your shopping activity. This tracking is essential to ensure your orders are correctly attributed and rewarded.

Regarding the performance issues you've mentioned, we truly appreciate you bringing this to our attention. Could you kindly reach out to us at service@coupert.com with more details about the specific problems or websites affected? This will help our team investigate and work on necessary optimizations.

Thanks again for helping us improve.

Best regards,
Coupert Service Team

Hi there, we apologize for any inconvenience you may have experienced. Could you kindly contact us at service@coupert.com and provide us with more details about the issue you are facing? Your feedback is valuable to us and will help us make improvements to our extension, with the goal of enhancing your overall experience.