This can be typically resolved by updating Firefox, removing the older version of our extension, and installing the new version. If you need further help, please reach out to us at memberservices@rakuten.com.

We are working with our developers to resolve this issue. Please reach out to us at memberservices@rakuten.com so we may assist you in bringing full functionality to your Cash Back Button.

We are working with our developers to resolve this issue. Please reach out to us at memberservices@rakuten.com so we may assist you in bringing full functionality to your Cash Back Button.

Thank you for your feedback. We are working with our developers to resolve this issue. Please reach out to us at memberservices@rakuten.com so we may work directly to get the Cash Back Button up and running for you.

Our team is actively working with Mozilla's Firefox to resolve this issue for our members. You will need to be sure that you have the most recent version of Firefox installed. Then proceed to https://www.ebates.com/button.htm and simply click the “Get the Button” link. This will automatically update your Cash Back Button.

Our team is actively working with Mozilla's Firefox to resolve this issue for our members. You will need to be sure that you have the most recent version of Firefox installed. Then proceed to https://www.ebates.com/button.htm and simply click the “Get the Button” link. This will automatically update your Cash Back Button.

Our team is actively working with Mozilla's Firefox to resolve this issue for our members. You will need to be sure that you have the most recent version of Firefox installed. Then proceed to https://www.ebates.com/button.htm and simply click the “Get the Button” link. This will automatically update your Ebates Cash Back Button.

Our team is actively working with Mozilla's Firefox to resolve this issue for our members. You will need to be sure that you have the most recent version of Firefox installed. Then proceed to https://www.ebates.com/button.htm and simply click the “Get the Button” link. This will automatically update your Ebates Cash Back Button.

We definitely want to make sure our Cash Back Button and our website are working for all our members. Please reach out to our Member Services team by email at memberservices@rakuten.com so we may work with you directly to get this fixed.

We definitely want the Button to be helpful, not a nuisance. Here’s how to disable the pop-up reminders:

1.  Click on the Cash Back Button icon (the “E”).

2.  Click on “Settings” at the bottom of the drop-down that appears.

3.   To hide the Activate Cash Back reminders, check the box for “Do not display Activation Hover on these sites.”

4.  Enter the URLs of sites you don’t want reminders for. When you’re done, click "Save.”

Our team is actively working with Mozilla's Firefox to resolve this issue for our members. You will need to be sure that you have the most recent version of Firefox installed. Then, proceed to https://www.rakuten.com/button.htm and simply click the “Get the Button “link. This will automatically update your Ebates Rakuten Cash Back Button.

If this does not resolve your issue, please email us at memberservices@rakuten.com so we further assist.

Hi Teresa!
Our team is actively working with Mozilla's Firefox to resolve this issue for our members. Please click through directly from Ebates.com for your shopping in the meantime. We'd like to do something special for you. Please email us at memberservices@ebates.com with the subject of your email "Firefox Button Assistance".

Our team is actively working with Mozilla's Firefox to resolve this issue for our members. Please click through directly from Ebates.com for your shopping in the meantime. We'd like to do something special for you. Please email us at memberservices@ebates.com with the subject of your email "Firefox Button Assistance".