Hey there!

It sounds like you might have a local vault in your desktop app, while the extension only works directly with your 1Password.com account.
You’ll want to migrate your data from the local vault to your 1Password.com account’s vault, then you’ll see all your logins in the extension: https://support.1password.com/migrate-1password-account/

Hey Rob,
Are you still having issues with changing your password or getting the extensions working reliably? If so, please email us at support+extensions@1password.com so we can help you get things sorted out!

Hey Sed,
Are you still having this issue? If so, please send us an email with all the details to support+extensions@1password.com. We’d love to help you get things sorted.

Hey Andre,
Can you please email us with the details so we can help you out with this?
Please email us at support+extensions@1password.com.

Hey there,
Are you still experiencing this issue? If so please email us at support+extensions@1password.com with as many details as you can so we can troubleshoot this with you.

Hey there,

If you have Firefox set up to never remember history and to always use private browsing, that might cause this behavior. Please disable one of these features and test again.

If that didn’t help, please email us at support+extensions@1password.com with all the details.

Hey Johannes,

If you are still experiencing issues please email us at support+extensions@1password.com and we’ll be happy to help.

Hey there,
If the default shortcut of CMD+Period does not work for you, you can change the default shortcut in 1Password X’s settings page. Please try changing it to a different combination until you find one that works for you.

If you’re still having troubles, please email us at support+extensions@1password.com and we’ll be happy to help you further.

Hi there. Please do shoot us an email at support+x@1password.com so we can get to the bottom of it. We’ll likely ask for some logs to help us diagnose where the issue is coming from. Thanks!

Hi there – 1Password X is a full-featured application baked into an extension. That means that when you fully quit the browser, you’re also quitting 1Password X. If you find yourself quitting the browser often, we also offer a desktop-dependent 1Password extension which you can find on our downloads page.

You can find the desktop-dependent 1Password extension on our downloads page. If you’re having a hard time, feel free to send an email to support+extensions@1password.com, and we’ll point you in the right direction.

Not to worry! We’re here to help. Feel free to get in touch with us at support+x@1password.com. My team and I would love to walk you through how to use 1Password X. :)

Thanks for your feedback, @ff_user. If you’re willing to give 1Password another shot, I encourage you to reach out to us via email – support@1password.com. We’re happy to help in any way we can.

I’m so happy to hear you love 1Password — I do too. :) Thank you so much for sharing your experience with us. 1Password X fits my workflow best, but I understand that’s not the case for everyone.

With that said, I’m happy to let you know the `copying` bug you encountered has been fixed, and we’ve since made a lot more awesome changes to the way 1Password X works.

Several months ago we released a new feature on macOS to be tested in the 1Password X beta for Chrome; It’s called Desktop App Integration. Desktop App Integration allows 1Password X to connect with the 1Password desktop app, leveraging it for its locking and unlocking capabilities, item editing features and more. This means while using Desktop App Integration, clicking the “Edit” button in 1Password X results in a 1Password Mini modal(popup) opening up with full item editing capabilities (instead of having to edit on 1Password.com in a new web page). The team just released Desktop App Integration for Firefox and is working hard to tune it up for use in Windows and the stable 1Password X builds. If this is something you’re interested in learning more about it, the following 1Password Forum post by my buddy Mitch explains how it works - [1Password Discussion Forum : Desktop App Integration]https://discussions.agilebits.com/discussion/101231/introducing-desktop-app-integration-for-mac/p1). Let us know if you decide to give 1Password X another shot sometime. :)

Hey Linda - Thank you for reaching out to us! I'm sorry to read you ran into trouble getting started using 1Password in your browser. I'd love to help you get things sorted out! If you're interested in working together to do so, please send me an email to at support+x@1password.com.

If you're sure you'd like to delete your 1Password account, you can do so by following the instructions here: https://support.1password.com/delete-account