Відгуки для RoboForm Password Manager
RoboForm Password Manager автор Siber Systems
Відгук від Користувач Firefox 17762763
Оцінка 5 з 5
від Користувач Firefox 17762763, 3 роки томуI have used Roboform for over 15 years. At times I became annoyed with it, but gradually the issues became worked out. I very seldom see a login problem on my laptop, but the mobile app is clumsy to use and often misses the logon boxes.
On a laptop browser it identifies most login boxes and offers to fill, them but occasionally misses. In that case, I click on the extension and choose the login; relatively painless.
I recently had a problem logging into their Roboform website. I sent support emails and they were always answered in 24 hours or less. The thing that they suggested in their reply is to use a screen recorder to produce an MP4 file that shows all that actually happened. I downloaded one they suggested (free to use and not have to install). I recorded exactly what happened. That made everything so clear to me and them.
The response and suggested remedies came immediately, and each time I used the screen recorder to upload my test results, which they make very easy to do. In this case the front line support couldn't answer the question so they escalated it to a higher tier level. Again, and immediate response and the guy nailed the issue and it was solved in minutes. In my experience this is as good as web support can get.
I also got frustrated last year and paid for a one month trial for Nord VPN as well as their password manager. The PW manager was a complete mess and I spend days with their support people who basically claimed that what I was seeing was not true. They offered to look at screen shots of the problem. This was an issue because they only accepted *.PNG files, etc, etc. It was simply too much trouble and they never solved the issues. I cancelled both trials.
So, I see some reviewers here saying they will look for a better alternative, and there are many. But recently one of the biggest was hacked, and are any others really any better? I doubt it.
I have made peace with Roboform and it serves my needs without hiccup 99% of the time.
Unless there is a major flaw that I can't live with or fix, then I'm staying with Roboform. At least I can give their support a A+ grade, while almost all other web support from ANY other app or company has never been that good except ExpressVPN. That's why I'm staying with both of them for the indefinite future.
PW managers are unfortunately necessities and can present a risk by themselves because all your data is there in one place. But, realistically there is no alternative to using them as long as the world and the internet continue to become more of a risk literally every day.
On a laptop browser it identifies most login boxes and offers to fill, them but occasionally misses. In that case, I click on the extension and choose the login; relatively painless.
I recently had a problem logging into their Roboform website. I sent support emails and they were always answered in 24 hours or less. The thing that they suggested in their reply is to use a screen recorder to produce an MP4 file that shows all that actually happened. I downloaded one they suggested (free to use and not have to install). I recorded exactly what happened. That made everything so clear to me and them.
The response and suggested remedies came immediately, and each time I used the screen recorder to upload my test results, which they make very easy to do. In this case the front line support couldn't answer the question so they escalated it to a higher tier level. Again, and immediate response and the guy nailed the issue and it was solved in minutes. In my experience this is as good as web support can get.
I also got frustrated last year and paid for a one month trial for Nord VPN as well as their password manager. The PW manager was a complete mess and I spend days with their support people who basically claimed that what I was seeing was not true. They offered to look at screen shots of the problem. This was an issue because they only accepted *.PNG files, etc, etc. It was simply too much trouble and they never solved the issues. I cancelled both trials.
So, I see some reviewers here saying they will look for a better alternative, and there are many. But recently one of the biggest was hacked, and are any others really any better? I doubt it.
I have made peace with Roboform and it serves my needs without hiccup 99% of the time.
Unless there is a major flaw that I can't live with or fix, then I'm staying with Roboform. At least I can give their support a A+ grade, while almost all other web support from ANY other app or company has never been that good except ExpressVPN. That's why I'm staying with both of them for the indefinite future.
PW managers are unfortunately necessities and can present a risk by themselves because all your data is there in one place. But, realistically there is no alternative to using them as long as the world and the internet continue to become more of a risk literally every day.
4 552 відгуки
- Оцінка 5 з 5від KevinZ, 11 днів томуI chose Roboform maybe a couple of decades ago when I held a senior staff position in IT which had the word "security" (among others) in my job description, and I have not been disappointed. It seems well structured from a security standpoint; I could be blind, but I'm not seeing the catastrophic compromises other respected products fall prey too. I'm never fighting it - seeming inconveniences appear to have security in the background. Roboform has numerous nice features like tending to hide the password fills from screen captures, and it is good at adapting to the various security contortions introduced in qualifications across multiple platforms, IMO not an easy feat. Highly recommended.
- Оцінка 5 з 5від Kikou, 14 днів тому
- Оцінка 5 з 5від Користувач Firefox 17456523, 21 день тому
- Оцінка 5 з 5від Inquisitor, місяць тому
- Оцінка 5 з 5від Користувач Firefox 14721471, місяць тому
- Оцінка 5 з 5від Користувач Firefox 19729751, 2 місяці тому
- Оцінка 1 з 5від zwovi, 2 місяці томуOne thing that's overlooked in this add-on's presentation is that an account needs to be created. I fail to see why this is sensible just to generate OATH/ TOTP. On the contrary, I see it as an unnecessary security risk and a needless disclosure of personal data.
- Оцінка 4 з 5від Al Smith, 2 місяці тому
- Оцінка 5 з 5від Hansi, 3 місяці тому
- Оцінка 4 з 5від Користувач Firefox 19628626, 4 місяці тому
- Оцінка 5 з 5від Стас, 4 місяці тому
- Оцінка 5 з 5від Користувач Firefox 16198036, 4 місяці тому
- Оцінка 1 з 5від Користувач Firefox 18619481, 4 місяці тому
- Оцінка 1 з 5від Neil, 5 місяців томуI've been using Roboform for years, and on the whole I like it - but the Firefox extension is SOOOO SLOOOW, it takes a good 10-15 seconds for the toolbar menu to open and populate (it is instant in Chrome). It happens on multiple PCs and reinstalling Firefox doesn't help. Please fix.
- Оцінка 5 з 5від Користувач Firefox 19217854, 5 місяців тому
- Оцінка 4 з 5від ervin, 5 місяців тому
- Оцінка 5 з 5від Користувач Firefox 18339748, 6 місяців тому
- Оцінка 5 з 5від Користувач Firefox 18909586, 6 місяців тому
- Оцінка 5 з 5від Користувач Firefox 17412081, 6 місяців тому
- Оцінка 1 з 5від Користувач Firefox 19509674, 6 місяців томуTwo windows 11 pro pc units, cannot add extension to toolbar in firefox. Multiple tickets that can't be fixed from the lack of support. They hold your sign in credentials hostage and or may delete them at anytime. Multiple issues with security such as having to make sure it doesn't stay signed in indefinitely. You better keep multiple copies of your sign in information or you will be having to redo constantly.
- Оцінка 5 з 5від Користувач Firefox 14753630, 6 місяців томуHave used Roboform for years and it works great. Easy to learn. Incldue Login,Safegards(Notes) Identities (Fill the forms with you personal information. Works for me and wont leave home without it
- Оцінка 1 з 5від Veter, 7 місяців томуAwful premium support. I have a lagging roboform addon on my installation. The "premium" support without any measurements or logging rejects to help me. Without any reason and checking they say the problem in firefox, not addon. They reject to make any logs or debugs or anything else.
- Оцінка 1 з 5від Користувач Firefox 19440194, 7 місяців тому