Hello there!

Thank you for the elaborate feedback.

Please note that the blue icon indicates that you are not logged into your ZenMate account. To do so, you just need to left-click on the icon and the signup page will open. On this page, in the top-right corner, you should see a login button and after introducing the email and password linked to your ZenMate account, the icon will turn green. Your browser is now fully protected.

We kindly ask you to not to log out from the extension when you do not want to use it but simply use the on/off button you see at the bottom of the menu. This way, you should not see a blue icon, but either grey (inactive) or green (active).

About the second issue you described, it seems like a speed issue - this would explain why it works with changing locations -, however, it might also be related to the fact that the website does not work with the specific location/IP you have during the session and it works with another one. Unfortunately, it is hard to troubleshoot this issue here with the information provided. Thanks for your understanding.

Enjoy using ZenMate and feel free to contact us again for any question, suggestion, or problem you may have in the future. You can also check our support page for useful information on all of our products: https://support.zenmate.com/hc/en-us

Best wishes from your ZenMate team.