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Reviews for Proton Pass

Proton Pass by Proton

4.8 Stars out of 5
5
3,103
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235
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53
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Review by Firefox user 17958833
by Firefox user 17958833, 3 years ago
This extension does not work. I continually have the error "Unable to sign in to Proton Pass. Unprocessable Entity," which other reviews have said. I have reached out to Proton for help, multiple times, and I have received no response despite being a paid user. It is unfortunate to see that as Proton gets larger, the customer service and user experience gets worse.

Update:
Once I enabled Proton VPN, the extension started working. Even if I disable the VPN connection, it continues to work. I am not sure why this is the case.

Developer response

posted 3 years ago
Sorry to hear that! Can you share your ticket number so we can check what happened to the support request?

Regarding the issue you've reported, this should be fixed by now. Try logging out and back in if it still persists on your end. If you're still facing issues, please update the support ticket you've opened and tell us more information like a screenshot of the error message you're getting, the browser version you're using, etc. so we can investigate further.
3,515 reviews