Reviews for Proton Pass
Proton Pass by Proton
Review by Matthew L Daniel
Rated 2 out of 5
by Matthew L Daniel, 2 years agoWriting a review for their extension is challenging because it's hard to know how much of the bad UX is from their extension and how much is just rot from their bad data model
That said, they could make the extension easier to use if they chose to. For example, if you want a new password field - not _the_ password field but _a_ new password field, your only recourse is to click on the huge plus, generate a password, then click edit on the item, create a new hidden text field and paste the generated password, being very careful not to allow anything to interfere with your clipboard in the interim. What a disaster. The gold standard (1Password) has a dedicated "password" field and underneath that field is a dedicated "generate password" action
The fact that Proton Pass has been stuck in this 2000s UX for as long as I've been using it demonstrates that they really don't care at all about their users, no matter how many "vote for features!!11" forums they offer
That said, they could make the extension easier to use if they chose to. For example, if you want a new password field - not _the_ password field but _a_ new password field, your only recourse is to click on the huge plus, generate a password, then click edit on the item, create a new hidden text field and paste the generated password, being very careful not to allow anything to interfere with your clipboard in the interim. What a disaster. The gold standard (1Password) has a dedicated "password" field and underneath that field is a dedicated "generate password" action
The fact that Proton Pass has been stuck in this 2000s UX for as long as I've been using it demonstrates that they really don't care at all about their users, no matter how many "vote for features!!11" forums they offer
Developer response
posted 2 years agoWe're sorry to see that you're dissatisfied. That said, we've made sure to share your feedback with the team accordingly so they may look into ways to make this process easier in the future. If you have any other suggestions on how we can improve our service, make sure to let us know using the 'Feedback & Help' option. We always appreciate our community's input.
3,382 reviews
- Rated 5 out of 5by Firefox user 16934028, 14 hours agoOverall it's fast, ergonomic and works without getting in the way. Some arbitrary limitations if you don't have the ultimate subscription but nothing dealbreaking.
- Rated 5 out of 5by Frédéric JACQUES, 20 hours ago
- Rated 5 out of 5by Firefox user 20088437, 21 hours agoI find this extension very useful, but still somewhat lacking in my particular use case.
I share web site passwords among several browsers, and don't feel comfortable giving each of them (or even: any of them) full access to all the vaults. A compromise in one browser or any of its extensions shouldn't risk to expose high value assets like credit cards or infrastructure level passwords. Yet it doesn't seem possible to restrict access (I have a Proton Unlimited subscription) to one particular vault.
I worked around this by creating an additional free account solely to manage these less critical passwords: one can't compromise what's not even there. I'm not even sure whether this procedure is acceptable use, I didn't find anything against it but then I didn't look very hard.
I also noticed that access tokens have been introduced recently, so maybe features like this are on the roadmap somewhere. - Rated 5 out of 5by F33db4ck1, 2 days ago
- Rated 5 out of 5by Firefox user 19438528, 2 days ago
- Rated 5 out of 5by mtzfox, 2 days agoSwitched to Proton Pass from Bitwarden after it got worse. Proton Pass has great features and this add-on works well consistently in my browser. Easy to use, great features, good encryption. The new password management standard.
- Rated 5 out of 5by Vidath Kappagoda, 3 days ago
- Rated 5 out of 5by Firefox user 12913345, 3 days ago
- Rated 5 out of 5by TulpaR, 3 days ago
- Rated 5 out of 5by Whocares, 4 days ago
- Rated 5 out of 5by Firefox user 20081127, 5 days ago
- Rated 5 out of 5by Firefox user 20080812, 5 days ago
- Rated 5 out of 5by Guillaume Pierron, 5 days ago
- Rated 5 out of 5by DE Lowery, 6 days ago
- Rated 5 out of 5by JackDijks, 6 days ago
- Rated 5 out of 5by aslam, 6 days ago
- Rated 5 out of 5by kel, 7 days ago
- Rated 2 out of 5by Firefox user 14019884, 7 days agoExcellent, but very worrying. The extensions, I don't know if due to updates or something else, lose their blocking configuration and suddenly have open access. This is recurring, in several browsers I use, it's not a specific issue, or the browser, or whatever.
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Excelente, mas muito preocupante. As extensões, não sei se por atualizações ou por nada, perdem a configuração de bloqueio e ficam com acesso livre, de repente. Isso é recorrente, em vários browsers que utilizo, não é questão pontual, ou do browser, ou sei lá.
-----Developer response
posted 6 days agoThat doesn't sound right. Could you clarify the issue further? We'd be more than happy to help, but we first need to have a clear understanding of the problem at hand. Please contact us at https://proton.me/support/contact with more details so we can help you troubleshoot. - Rated 5 out of 5by Firefox user 18880774, 7 days agoThis app is really good one. I never used password managers before. I use it because i really trust Proton!
Thanks you a lot! - Rated 4 out of 5by Firefox user 13869688, 7 days agoA lot of times PP suggests to fill a password form with a new random password, although an account exists (extension icon even shows "1"). Also TOTP is regularly not copied to clipboard and most sites will not be recognized by automatic TOTP fill in feature.. PP still has a long way to go
Developer response
posted 7 days agoThanks for your detailed feedback. Could you report these issues via the "Feedback" option in Proton Pass or our support form, including the affected websites if possible? This will help us investigate the password suggestion and TOTP autofill behavior. - Rated 5 out of 5by Yushtiy, 7 days ago