Reviews for Surfshark VPN Extension
Surfshark VPN Extension by Surfshark
Review by Tartar
Rated 1 out of 5
by Tartar, 4 years ago(Updated in 2022/11/14) This addon is still very terribly unstable. I'm living in Taiwan, and network environment is quite speedy when without VPN, but after enabling Surfshark VPN in Firefox, the experience becomes a nightmare: the network often becomes very slow (Even though the servers I selected shows the loading are quite low, < 25%), or unexpected disconnection and shows some unreasonable error message (for example, it often shows "your subscription is expired", but my subscription should be expired in 2023/06). Whenever I encounter such problem, what I only can do is restarting Firefox, this is the only addon I'm using with the most ridiculous quality.
If you rate 1 star to this addon, no matter how detailed is your issue description in this review, they always reply and ask you to contact their supporter via live chat or email, but if you really do contact with their support, the only thing they are going to do is to merely ask you to reinstall the addon and try again, and you will find nothing improved at all. LOL.
(Updated in 2022/04/14: In 2022/03/01, the reply from developer ask me contact to their Customer Support via Email, and they ask me to reinstalling the addon. So I reinstalled, however this doesn't solve the problem at all. It just logged out immediately when I click on addon's icon in 2022/04/14. Ridiculous. ) This addon may suitable for some unimportant tasks such as watching Netflix, BUT this is DEFINITELY NOT SAFE for sensitive data. Because this addon gets red text "error" in the popup UI frequently and cannot work at all until I restart my Firefox, sometime I have to restart my Firefox more than 5 times in a day. // THE TERRIBLY WORST PART IS: sometimes, when mouse hovering on the toolbar icon, it shows colored "connected" so I feel easy to work. But occasionally when I click the toolbar icon... I was astonished to find that I am totally logged-out, without any sign?! (and the toolbar icon became to gray immediately), I even donno when it logged out. What the hell is this stability for a service focused on "Security"? You even cannot make a average-degree stable addon. I have never used any other addon is unstable like half of this one in recent 10 years.
If you rate 1 star to this addon, no matter how detailed is your issue description in this review, they always reply and ask you to contact their supporter via live chat or email, but if you really do contact with their support, the only thing they are going to do is to merely ask you to reinstall the addon and try again, and you will find nothing improved at all. LOL.
(Updated in 2022/04/14: In 2022/03/01, the reply from developer ask me contact to their Customer Support via Email, and they ask me to reinstalling the addon. So I reinstalled, however this doesn't solve the problem at all. It just logged out immediately when I click on addon's icon in 2022/04/14. Ridiculous. ) This addon may suitable for some unimportant tasks such as watching Netflix, BUT this is DEFINITELY NOT SAFE for sensitive data. Because this addon gets red text "error" in the popup UI frequently and cannot work at all until I restart my Firefox, sometime I have to restart my Firefox more than 5 times in a day. // THE TERRIBLY WORST PART IS: sometimes, when mouse hovering on the toolbar icon, it shows colored "connected" so I feel easy to work. But occasionally when I click the toolbar icon... I was astonished to find that I am totally logged-out, without any sign?! (and the toolbar icon became to gray immediately), I even donno when it logged out. What the hell is this stability for a service focused on "Security"? You even cannot make a average-degree stable addon. I have never used any other addon is unstable like half of this one in recent 10 years.
Developer response
posted 4 years agoHi there! I would be more than happy to take a look at your issue with our extension personally, could you contact me via email at maria@surfshark.com? Thanks, Maria.
1,218 reviews
- Rated 5 out of 5by somewart, 11 days agoswitched from the flathub to a browser addon (since i got a few bugs running the app on Arch). works great here, big thanks to the devs!
- Rated 5 out of 5by LoganS, 12 days ago
Developer response
posted 13 days agoЗдравствуйте, спасибо за отзыв. Мы хотели бы подробнее разобраться в ситуации и помочь решить эту проблему. Пожалуйста, обратитесь в нашу службу поддержки по адресу support@surfshark.com или через онлайн-чат по ссылке: https://support.surfshark.com/hc/en-us#open-chat- Rated 4 out of 5by Sir_Jimmothy, 13 days ago
- Rated 5 out of 5by heyitsj0n, 14 days ago
- Rated 5 out of 5by Firefox user 12979152, 21 days agoWorks , excellent for my needs, would recommend
Developer response
posted 25 days agoHi, thank you for sharing your feedback. We're sorry to hear Surfshark feels poorly optimized for you. We would like to take a closer look at what could be causing the performance issues on your device and see what we can do to help. Please get in touch with us by joining live-chat on our website or at support@surfshark.com.- Rated 5 out of 5by Firefox user 18178007, a month ago
- Rated 5 out of 5by Sagittarius, a month agoGreat and useful extension with good customization (sites filtration to apply). It works exactly as expected.
Developer response
posted a month agoHalo, kami mohon maaf mendengar tentang kekecewaan Anda. Surfshark adalah layanan berbayar, jadi Anda perlu berlangganan untuk menggunakannya. Namun demikian, Anda dapat mendaftar untuk uji coba gratis dengan mengikuti langkah-langkah dari panduan ini:
http://support.surfshark.com/hc/en-us/articles/360026123554-Does-Surfshark-offer-a-free-trial
Selain itu, kami memberikan jaminan uang kembali 30 hari untuk tujuan pengujian, jika Anda mendaftar langsung melalui situs web kami: surfshark.com/pricing- Rated 5 out of 5by insulaser, a month ago
- Rated 1 out of 5by Firefox user 13611738, a month ago
- Rated 4 out of 5by Firefox user 18361484, a month ago
- Rated 5 out of 5by Kai, a month ago
- Rated 5 out of 5by Burnseysr, a month ago
- Rated 5 out of 5by Firefox user 13921828, 2 months ago
- Rated 1 out of 5by Firefox user 19574196, 2 months ago
- Rated 5 out of 5by Firefox user 19884329, 2 months ago
- Rated 5 out of 5by DrSKooT, 2 months agoBeen using SurfShark for well over a year now and I think it's great. I'm not smart enough to know if it's the BESTest ever. But it's definitely doing what I need at a reasonable price.
Considering I've had bad experiences with other VPNs, I highly recommend SurfShark to everyone. - Rated 3 out of 5by Firefox user 18294737, 2 months agoMy measure of the effectiveness of Surfshark is how full my bypass list becomes. Sites that effectively have determined that a VPN is in effect. My bypass list is FULL - I would add more if the list allowed it. Nowadays the sites that reject the VPN connection simply do not load until I turn the VPN off (~50%) or add to the bypass list.
Developer response
posted 2 months agoHello, sorry to hear about this experience. Some websites actively block VPN IP addresses, and switching to a different server in the Surfshark app or extension can often help reduce how many sites need to be added to Bypasser. We’d also like to look into why so many pages are failing to load for you, as that’s not the experience we want you to have. Please get in touch with us via live chat on our website or at support@surfshark.com. - Rated 5 out of 5by John, 2 months ago
- Rated 5 out of 5by carnall, 2 months ago
- Rated 5 out of 5by Firefox user 19895208, 2 months ago
- Rated 1 out of 5by freir, 2 months ago