Reviews for NordVPN - a VPN proxy extension for Firefox
NordVPN - a VPN proxy extension for Firefox by NordVPN
Review by Greg
Rated 1 out of 5
by Greg, a month agoThe latest update sneakily forces privacy data harvesting, including financial information, forms, and payment data. This is ridiculous and should be banned.
RE: Stop making this sound harmless. Firefox is clearly asking me to approve new required data collection before the extension can update. I cannot reject these permissions separately, so in practice I either accept the added privacy risk or I cannot install the update.
The warning explicitly mentions personally identifying information, financial and payment information, authentication information, and location. That is not just normal technical wording. If no new data collection was introduced, then explain exactly why Firefox now requires this new consent and why users are being forced to approve it. At the moment it looks like a serious privacy downgrade, and I am not comfortable accepting it.
Permissions and data
Required permissions:
Download files and read and modify the browser’s download history
Display notifications to you
Read and modify privacy settings
Control browser proxy settings
Access browser tabs
Access browser activity during navigation
Access your data for all web sites
Optional permissions:
Access your data for all web sites
Required data collection, according to the developer:
Authentication information
Financial and payment information
Location
Personally identifying information
Optional data collection, according to the developer:
Technical and interaction data
RE: Stop making this sound harmless. Firefox is clearly asking me to approve new required data collection before the extension can update. I cannot reject these permissions separately, so in practice I either accept the added privacy risk or I cannot install the update.
The warning explicitly mentions personally identifying information, financial and payment information, authentication information, and location. That is not just normal technical wording. If no new data collection was introduced, then explain exactly why Firefox now requires this new consent and why users are being forced to approve it. At the moment it looks like a serious privacy downgrade, and I am not comfortable accepting it.
Permissions and data
Required permissions:
Download files and read and modify the browser’s download history
Display notifications to you
Read and modify privacy settings
Control browser proxy settings
Access browser tabs
Access browser activity during navigation
Access your data for all web sites
Optional permissions:
Access your data for all web sites
Required data collection, according to the developer:
Authentication information
Financial and payment information
Location
Personally identifying information
Optional data collection, according to the developer:
Technical and interaction data
Developer response
posted a month agoHey, Greg, yesterday we had a Firefox extension update approved, and Firefox is now showing broader consent categories for data the extension already used. No new data collection was introduced on our side. The wording may look alarming, but in reality it refers to things like subscription ID/type, payment status, currency, etc. We remain committed to collecting only the minimum data necessary to provide and maintain the service. -L.L.
2,752 reviews
- Rated 1 out of 5by Maxime TEISSIER, 2 days agoLes nouvelles permissions sont inacceptables. Corrigez le tir ou vous perdrez un client de plus.
Developer response
posted 6 hours agoBonjour ! Merci de votre intérêt. Une récente mise à jour de Firefox a modifié l’affichage des autorisations, mais nous n’avons introduit aucune nouvelle collecte de données. Le terme « généralement » fait référence à des informations existantes telles que votre identifiant d’abonnement et votre devise. Nous restons attachés à la protection de votre vie privée et n’utilisons que les données nécessaires au bon fonctionnement de nos services. Cordialement, G.M. - Rated 1 out of 5by Evan, 4 days ago
- Rated 5 out of 5by Maciej, 9 days ago
- Rated 5 out of 5by CB, 11 days ago
- Rated 5 out of 5by Firefox user 20021086, 13 days ago
- Rated 5 out of 5by Jagxtreme, 15 days ago"Excellent VPN, it’s very useful for better security and breaking region locks. It's worked great for me, I recommend it." lo uso desde Mexico
- Rated 5 out of 5by Firefox user 13969455, 23 days ago
Developer response
posted 9 days agoЗдравствуйте, нам очень жаль это слышать. Качество соединения может варьироваться из-за местных ограничений. Пожалуйста, напишите в нашу службу поддержки по адресу support@nordvpn.com, и они помогут вам подобрать наилучшие доступные варианты подключения. G.M.- Rated 5 out of 5by Firefox user 17616776, a month ago
- Rated 5 out of 5by nv, a month ago
- Rated 5 out of 5by Firefox user 18390722, a month ago
- Rated 4 out of 5by Antonello, a month ago
- Rated 5 out of 5by Firefox user 19993087, a month ago
- Rated 5 out of 5by ronnie722, a month ago
- Rated 5 out of 5by deanna, a month ago
- Rated 5 out of 5by Firefox user 17180508, a month ago
- Rated 4 out of 5by Firefox user 19986339, a month ago
- Rated 5 out of 5by pcharley, a month ago
- Rated 1 out of 5by leetNigthshade, a month agoNew permissions verbatim: "The developer says this extension collects: personally identifying information, financial and payment information." Wtf. I don't care if that's different wording of existing permissions, I don't want you to have those permissions, NordVPN.
If you look at the Proton VPN extension it only requires permissions for Access your data for account.proton.me and account.protonvpn.com. Whereas for Nord it's required to access all website data, not optional. If Nord needs to access data for account information, they should restrict it to Nord domain(s), rather than leaving it open for this extension to be able to read all website data. That seems like an implementation improvement they can make, rather than excuses.Developer response
posted a month agoHello! Thank you for your review. Please note that despite the different wording, the same permissions as previously are used and we do not collect any additional information. While we cannot comment on other services, website access is required for VPN to run on them. If you'd like more information or have any other questions, please do not hesitate to contact us at support@nordvpn.com. -D.S. - Rated 1 out of 5by Shadi, a month agoNordVPN is pushing an update to force data harvesting including privacy data and payment information. Even from paying users like me!
Developer response
posted a month agoHello! Thanks for noticing. A few days back Firefox update changed how permissions are displayed, but we haven't introduced any new data collection. The broad language refers to existing info like your subscription ID and currency. We remain dedicated to privacy and only use the data necessary to keep things working for you. -L.L. - Rated 5 out of 5by Firefox user 16263539, a month agoDon't panic, this is a Firefox policy change, not a NordVPN data grab.
NordVPN hasn't introduced any new telemetry, tracking, or background data harvesting. They simply pushed an update to comply with Firefox's new rules. Because this is a premium, account-based service, it naturally handles:
Authentication: Your Nord Account login/email.
Financial Info: Checking your active subscription status so the extension actually works.
Location: Finding the closest, fastest VPN servers to route your traffic.
Chill. It's exactly the same Nord VPN service we've been getting all along.Developer response
posted a month agoHello there. We are thankful for your understanding and kind words! Stay safe. -L.L. - Rated 1 out of 5by NeoOne, a month ago
- Rated 1 out of 5by Firefox user 12835828, a month agoWtf is the new permission for ? Please provide a changelog or revert the changes now !
Developer response
posted a month agoHey, yesterday we had a Firefox extension update approved, and Firefox is now showing broader consent categories for data the extension already used. No new data collection was introduced on our side. The wording may look alarming, but in reality it refers to things like subscription ID/type, payment status, currency, etc. We remain committed to collecting only the minimum data necessary to provide and maintain the service. -L.L. - Rated 1 out of 5by Atman, a month ago