Reviews for Surfshark VPN - Extension — fast & private
Surfshark VPN - Extension — fast & private by Surfshark
Review by Tartar
Rated 1 out of 5
by Tartar, 4 years ago(Updated in 2022/11/14) This addon is still very terribly unstable. I'm living in Taiwan, and network environment is quite speedy when without VPN, but after enabling Surfshark VPN in Firefox, the experience becomes a nightmare: the network often becomes very slow (Even though the servers I selected shows the loading are quite low, < 25%), or unexpected disconnection and shows some unreasonable error message (for example, it often shows "your subscription is expired", but my subscription should be expired in 2023/06). Whenever I encounter such problem, what I only can do is restarting Firefox, this is the only addon I'm using with the most ridiculous quality.
If you rate 1 star to this addon, no matter how detailed is your issue description in this review, they always reply and ask you to contact their supporter via live chat or email, but if you really do contact with their support, the only thing they are going to do is to merely ask you to reinstall the addon and try again, and you will find nothing improved at all. LOL.
(Updated in 2022/04/14: In 2022/03/01, the reply from developer ask me contact to their Customer Support via Email, and they ask me to reinstalling the addon. So I reinstalled, however this doesn't solve the problem at all. It just logged out immediately when I click on addon's icon in 2022/04/14. Ridiculous. ) This addon may suitable for some unimportant tasks such as watching Netflix, BUT this is DEFINITELY NOT SAFE for sensitive data. Because this addon gets red text "error" in the popup UI frequently and cannot work at all until I restart my Firefox, sometime I have to restart my Firefox more than 5 times in a day. // THE TERRIBLY WORST PART IS: sometimes, when mouse hovering on the toolbar icon, it shows colored "connected" so I feel easy to work. But occasionally when I click the toolbar icon... I was astonished to find that I am totally logged-out, without any sign?! (and the toolbar icon became to gray immediately), I even donno when it logged out. What the hell is this stability for a service focused on "Security"? You even cannot make a average-degree stable addon. I have never used any other addon is unstable like half of this one in recent 10 years.
If you rate 1 star to this addon, no matter how detailed is your issue description in this review, they always reply and ask you to contact their supporter via live chat or email, but if you really do contact with their support, the only thing they are going to do is to merely ask you to reinstall the addon and try again, and you will find nothing improved at all. LOL.
(Updated in 2022/04/14: In 2022/03/01, the reply from developer ask me contact to their Customer Support via Email, and they ask me to reinstalling the addon. So I reinstalled, however this doesn't solve the problem at all. It just logged out immediately when I click on addon's icon in 2022/04/14. Ridiculous. ) This addon may suitable for some unimportant tasks such as watching Netflix, BUT this is DEFINITELY NOT SAFE for sensitive data. Because this addon gets red text "error" in the popup UI frequently and cannot work at all until I restart my Firefox, sometime I have to restart my Firefox more than 5 times in a day. // THE TERRIBLY WORST PART IS: sometimes, when mouse hovering on the toolbar icon, it shows colored "connected" so I feel easy to work. But occasionally when I click the toolbar icon... I was astonished to find that I am totally logged-out, without any sign?! (and the toolbar icon became to gray immediately), I even donno when it logged out. What the hell is this stability for a service focused on "Security"? You even cannot make a average-degree stable addon. I have never used any other addon is unstable like half of this one in recent 10 years.
Developer response
posted 4 years agoHi there! I would be more than happy to take a look at your issue with our extension personally, could you contact me via email at maria@surfshark.com? Thanks, Maria.
1,246 reviews
- Rated 4 out of 5by arvind_sai, 19 days ago
- Rated 1 out of 5by Firefox user 14450200, 21 days agoMost IP addresses are blocked by major websites, and the service is also very slow. Don’t pay for a subscription until they fix these issues.
It was an excellent product 4–5 years agoDeveloper response
posted 19 days agoHello, thank you for sharing your feedback. If you're having problems accessing some websites while connected to the VPN, switching to a different location in the Surfshark app could help. Speed can also vary depending on the server and distance, so trying a different or closer location may help. We’d like to take a closer look at the issues you mentioned. Feel free to contact us at support@surfshark.com or via live chat on our website. - Rated 1 out of 5by Firefox user 14463821, 24 days ago
- Rated 5 out of 5by sverti, a month ago
- Rated 5 out of 5by Zachilo, a month agoeven if you're not tech‑savvy, you'll figure it out in two clicks
- Rated 5 out of 5by Firefox user 20127026, a month ago
- Rated 5 out of 5by ojas, a month ago
- Rated 5 out of 5by Firefox user 19710315, a month ago
- Rated 5 out of 5by Firefox user 20068382, a month ago
- Rated 5 out of 5by RI, a month ago
- Rated 5 out of 5by Firefox user 13505945, 2 months ago
- Rated 5 out of 5by Kerry Hoath, 2 months agoThe extension works and is easier to navigate than the application when using a screen reader.
- Rated 5 out of 5by jharrison55, 2 months agoI have been using Surfshark for over 5 years and I absolutely have to have it. Surfshark is so thorough it catches everything and I try to get people to use it, especially family. It is by far the best VPN and all around protection of your email, credit cards and I the deal you get with incognito is a must have and I believe is also something everyone should have because these Data Thieves are constantly bombarding our computers and devices. I wouldn't leave home without it. You put it on your phone, laptop, PC, Tablet you just can't lose with Surfshark. I am telling you the truth these guys Rock it out of the park with Surfshark.
- Rated 5 out of 5by pcpvulture, 2 months ago
- Rated 3 out of 5by Firefox user 20069986, 2 months ago
- Rated 1 out of 5by Firefox user 20037756, 2 months agoGive us an option to turn off the RED warnings. I don't want to use any of these other settings and I don't want large red text warning me every time i click on the add-on, which takes up 1/4 of the freaking screen.
Developer response
posted 2 months agoHi there, thank you for reaching out! The banner you are referring to is intended to warn you about security features being disabled - currently, the only way to turn it off is to enable at least one of the features. We do appreciate your feedback about this and will forward it to our team.
If you have any further questions about this, please get in touch with our customer support team by joining live-chat on our website here: https://support.surfshark.com/hc/en-us#open-chat - Rated 1 out of 5by Snack, 2 months ago
Developer response
posted 2 months agoHi, thanks for the suggestion. We appreciate your feedback and will pass your request to our team for consideration.- Rated 5 out of 5by Firefox user 20044216, 2 months agoTHIS IS GREATEST VPN. SurfShark has been an absolute life saver for over four years. Not because I had a great recovery from a terrible experience, but instead - I have never had a terrible experience.
- Rated 2 out of 5by tomolo, 2 months agoThe Surfshark VPN extension in Firefox does not work on several Cloudflare web pages even on Surfshark's website, others get stuck in a loop and eventually you have to quit Surfshark (pause) to enter the website. And I have put these pages in bypass but it does not work.
I have added the Surfshark extension in Edge there it works although it may take 10-15 seconds.Developer response
posted 2 months agoHi there, thank you for getting in touch. If you're having problems accessing some websites after connecting to the VPN, switching to a different server location in the Surfshark app can help. In case the issue persists, please get in touch with our customer support team by joining live-chat on our website here: https://support.surfshark.com/hc/en-us#open-chat - Rated 2 out of 5by Firefox user 16470895, 2 months agoThe extension keeps getting worst at each update. First, you can no longer "star" a VPN server to keep the ones you use most often at the top. Now, instead of putting the VPN front and center, they put the "ad blocking" screen at the forefront, relegating the VPN menu to a narrower area to the right. Why would I want an VPN extension where the VPN is 2nd class citizen, and ad blocking is 1st class? This is horrible.
Developer response
posted 2 months agoHey, thank you for sharing your thoughts. We would like to hear more about your experience to help us improve our upcoming updates. Please contact us at miles@surfshark.com so we can relay your suggestions to our team and take a closer look at the situation. - Rated 1 out of 5by Badders, 2 months ago
- Rated 5 out of 5by Firefox user 14635941, 2 months ago