Reviews for NordVPN - a VPN proxy extension for Firefox
NordVPN - a VPN proxy extension for Firefox by NordVPN
Review by Snake_Wildlife
Rated 1 out of 5
by Snake_Wildlife, 5 years agoAfter the update, you can login as many times as you want, you get stuck in a loop, cant select a server, we cannot use this. To Developer responder, please stop telling people to reinstall and delete cookies/cache and go on a 'try to fix it' crusade across their perfectly working computers, you need to work this code related bug out and stop sending people on wild goose-chases. This is a broken add-on and after we have all tried everything we can on our end, YOU need to step up after taking our money and take responsibility with at minimum an apology that thousands of users right now are unable to use your service after paying for it.
The finger is being pointed at YOU now, stop deflecting people with text-book excuses, and fix it. This fault is on YOUR end. YOU need to contact whoever has developed this addon and get them to work out the flaw.
You want to keep earning our money? GET TO WORK. The one star ratings are pouring in as you continue to avoid this issue, and you will no doubt start hemorrhaging customers.
If you want to earn our trust back before it's too late, now is the time for you to wake up!
Contacting support teams, re-installing Windows, clearing cache, fresh reinstalls etc etc, you are wasting our time, our systems are flawless, your Addon broke two weeks ago and the reports are piling in on your desk, do not ignore them.
Start taking these reviews seriously and knock off the "Its your fault, now jump through some hoops" responses. Taking on the noble quest of getting in touch with the lead coder to go on a fixing journey is not our job or responsibility, we have busy lives to run and bills to pay, YOU need to inform your superiors, YOU need to take responsibility, YOU need to fix this. Have i used enough 'You' 's ?
INFORM YOUR SUPERIOR. 2 weeks of total breakdown is not acceptable for a service that claims:
Uptime: NordVPN offers a 99.9 % uptime guarantee.
You have broken your garauntee. Yes your servers are probably "up", but anybody using this add-on has not been able to connect to them for 2 weeks.
Edit: The response below seems to imply you didnt bother to read this complaint. Well i cant be bothered to use your service any further, you have lost this customer. Fix your addon, and stop wasting our time blaming the customer.
The finger is being pointed at YOU now, stop deflecting people with text-book excuses, and fix it. This fault is on YOUR end. YOU need to contact whoever has developed this addon and get them to work out the flaw.
You want to keep earning our money? GET TO WORK. The one star ratings are pouring in as you continue to avoid this issue, and you will no doubt start hemorrhaging customers.
If you want to earn our trust back before it's too late, now is the time for you to wake up!
Contacting support teams, re-installing Windows, clearing cache, fresh reinstalls etc etc, you are wasting our time, our systems are flawless, your Addon broke two weeks ago and the reports are piling in on your desk, do not ignore them.
Start taking these reviews seriously and knock off the "Its your fault, now jump through some hoops" responses. Taking on the noble quest of getting in touch with the lead coder to go on a fixing journey is not our job or responsibility, we have busy lives to run and bills to pay, YOU need to inform your superiors, YOU need to take responsibility, YOU need to fix this. Have i used enough 'You' 's ?
INFORM YOUR SUPERIOR. 2 weeks of total breakdown is not acceptable for a service that claims:
Uptime: NordVPN offers a 99.9 % uptime guarantee.
You have broken your garauntee. Yes your servers are probably "up", but anybody using this add-on has not been able to connect to them for 2 weeks.
Edit: The response below seems to imply you didnt bother to read this complaint. Well i cant be bothered to use your service any further, you have lost this customer. Fix your addon, and stop wasting our time blaming the customer.
Developer response
posted 5 years agoHello. We are sorry to hear about the situation. Please make sure you are using the latest available version of the extension (2.30.3). If so, yet the issue still persists, contact our customer support team via live chat at support.nordvpn.com so they could take a closer look at the issue. -A.S.
2,751 reviews
- Rated 1 out of 5by Evan, 2 days ago
- Rated 5 out of 5by Maciej, 7 days ago
- Rated 5 out of 5by CB, 8 days ago
- Rated 5 out of 5by Firefox user 20021086, 10 days ago
- Rated 5 out of 5by Jagxtreme, 13 days ago"Excellent VPN, it’s very useful for better security and breaking region locks. It's worked great for me, I recommend it." lo uso desde Mexico
- Rated 5 out of 5by Firefox user 13969455, 21 days ago
Developer response
posted 7 days agoЗдравствуйте, нам очень жаль это слышать. Качество соединения может варьироваться из-за местных ограничений. Пожалуйста, напишите в нашу службу поддержки по адресу support@nordvpn.com, и они помогут вам подобрать наилучшие доступные варианты подключения. G.M.- Rated 5 out of 5by Firefox user 17616776, 24 days ago
- Rated 5 out of 5by nv, a month ago
- Rated 5 out of 5by Firefox user 18390722, a month ago
- Rated 4 out of 5by Antonello, a month ago
- Rated 5 out of 5by Firefox user 19993087, a month ago
- Rated 5 out of 5by ronnie722, a month ago
- Rated 5 out of 5by deanna, a month ago
- Rated 5 out of 5by Firefox user 17180508, a month ago
- Rated 4 out of 5by Firefox user 19986339, a month ago
- Rated 5 out of 5by pcharley, a month ago
- Rated 1 out of 5by leetNigthshade, a month agoNew permissions verbatim: "The developer says this extension collects: personally identifying information, financial and payment information." Wtf. I don't care if that's different wording of existing permissions, I don't want you to have those permissions, NordVPN.
If you look at the Proton VPN extension it only requires permissions for Access your data for account.proton.me and account.protonvpn.com. Whereas for Nord it's required to access all website data, not optional. If Nord needs to access data for account information, they should restrict it to Nord domain(s), rather than leaving it open for this extension to be able to read all website data. That seems like an implementation improvement they can make, rather than excuses.Developer response
posted a month agoHello! Thank you for your review. Please note that despite the different wording, the same permissions as previously are used and we do not collect any additional information. While we cannot comment on other services, website access is required for VPN to run on them. If you'd like more information or have any other questions, please do not hesitate to contact us at support@nordvpn.com. -D.S. - Rated 1 out of 5by Shadi, a month agoNordVPN is pushing an update to force data harvesting including privacy data and payment information. Even from paying users like me!
Developer response
posted a month agoHello! Thanks for noticing. A few days back Firefox update changed how permissions are displayed, but we haven't introduced any new data collection. The broad language refers to existing info like your subscription ID and currency. We remain dedicated to privacy and only use the data necessary to keep things working for you. -L.L. - Rated 5 out of 5by Firefox user 16263539, a month agoDon't panic, this is a Firefox policy change, not a NordVPN data grab.
NordVPN hasn't introduced any new telemetry, tracking, or background data harvesting. They simply pushed an update to comply with Firefox's new rules. Because this is a premium, account-based service, it naturally handles:
Authentication: Your Nord Account login/email.
Financial Info: Checking your active subscription status so the extension actually works.
Location: Finding the closest, fastest VPN servers to route your traffic.
Chill. It's exactly the same Nord VPN service we've been getting all along.Developer response
posted a month agoHello there. We are thankful for your understanding and kind words! Stay safe. -L.L. - Rated 1 out of 5by NeoOne, a month ago
- Rated 1 out of 5by Firefox user 12835828, a month agoWtf is the new permission for ? Please provide a changelog or revert the changes now !
Developer response
posted a month agoHey, yesterday we had a Firefox extension update approved, and Firefox is now showing broader consent categories for data the extension already used. No new data collection was introduced on our side. The wording may look alarming, but in reality it refers to things like subscription ID/type, payment status, currency, etc. We remain committed to collecting only the minimum data necessary to provide and maintain the service. -L.L. - Rated 1 out of 5by Atman, a month ago
- Rated 1 out of 5by Firefox user 16751809, a month agoWhat the heck is that 🤨 ? Private data harvesting... for a privacy related product.
One could start think about if our data is actually private when using Nord products.
If this won't be reverted no way I'm gonna prolong subscription.
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Edit: (forbidden URLs: look for ["Announcing data collection consent changes for new Firefox extensions" site:blog.mozilla.org] in search engine)- is what I assume is L.L. referring to.
I'd like to see explanation then why it was collected up until now, just simply policy was not requiring to explicitly be stated up until now.
Can this really, really cannot be avoided?Developer response
posted a month agoHello! To be clear, no new data collection was introduced with yesterday's update. Firefox is now showing broader descriptions for existing data like subscription IDs and payment info. It might look alarming, but we are still focused on data minimization and only use what’s essential to provide the service. -L.L.