Hi there,

Thanks for being a loyal user and for taking the time to share this feedback. We’re really sorry to hear about your experience.

The extension should not cause sites to slow down or stop working, so the issue you mentioned with Kohl’s (and other sites) is something we’d definitely like to investigate. If you’re open to it, please reach out to me at uscustomercare@topcashback.com with details about your browser version and the sites affected so we can take a closer look.

Regarding tracking, while most purchases track automatically when the retailer confirms the transaction, there can occasionally be cases where tracking doesn’t register correctly. In those situations, our support team can often help submit a missing cashback claim on your behalf if you provide the order details.

We truly appreciate long-time members like you and never want anyone to feel they’re missing out on Cash Back they deserve. If you contact us through the Customer Service section of our website, we’ll do our best to help review the purchases you’re referring to and work toward a resolution.

Thank you again for your feedback — it helps us improve the extension and the experience for everyone.

Best,
Erica