Sorry to hear that. What OS are you experiencing this issue on? Do you have any other extensions installed for privacy/security purposes? What type of internet connection are you using? Is your browser up-to-date? Contact us at https://protonvpn.com/support/contact with more details so we can help you troubleshoot.

The default Connect option will connect you to the fastest available server for you. This leads to better load balancing and higher speed, which is a priority for free users. That said, you still have the option to change server, or you can upgrade to connect to a specific server in a country of your choice.

All of the Proton VPN servers use static IP addresses, which means that the same IP address is shared between all users connected to the server, and the IP address is the same all the time for that particular server, unless the server itself is changed. However, this does not apply to the free and Secure Core servers, which are selected from a pool of servers in order to balance out the load. As for dedicated IPs, we support multiple other countries: https://proton.me/support/dedicated-server-locations.

Lastly, we're not collaborating with any authorities whatsoever. If you'd like to assure yourself of Proton VPN's trustworthiness, navigate to https://protonvpn.com/blog/is-protonvpn-trustworthy for more details. We have a strict no-logs policy protected by Swiss law, and we are open-source and undergo regular third-party audits of our services.

Thank you for the feedback. Does the issue perhaps occur after rebooting your device, or restarting your browser? Are you receiving any error messages? Do you have the auto-connect feature enabled? Which browser version and Proton VPN extension version do you have installed? Please contact us at https://protonvpn.com/support/contact so we can help you troubleshoot.

Thank you for your review. We have passed on your feedback to the team for future improvement. You can follow our blog (https://protonvpn.com/blog) and our direct channels for any news and updates.

That doesn’t sound right. Could you share more details about the issue? Are you receiving any error messages? What type of internet connection are you using? Do you have any other extensions installed for privacy/security purposes? Contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can help you troubleshoot.

Thank you for your review. We have forwarded your request to the team for future consideration. You can follow our blog (https://protonvpn.com/blog) and our direct channels for any news and updates.

Sorry to hear that. Unfortunately, some websites block known VPN IP addresses. Contact us at https://protonvpn.com/support/contact with more details about the websites in question and the servers you're connected to when trying to access them so we can note your feedback for future improvement. Meanwhile, try switching between multiple different servers to see how it goes.

On another note, we constantly monitor server loads and our team makes sure to provision additional servers in areas where there's constant high demand.

Thank you for your review. We have passed on your feedback to the team for future consideration. You can follow our blog and our direct channels for any news and updates.

Thank you for your feedback. We are aware of the issue, and our team is working on a potential fix to resolve it, although we currently don’t have a specific timeframe that we can share. Make sure to keep your browser and the extension up-to-date for the latest improvements. Meanwhile, we’ve made sure to document your report accordingly.