Two weeks ago, I gave you a 5 star rating. I gave you a wonderful op-ed and a review how happy "I WAS". Notice the emphasis W-A-S. Every time I wanted to download on YouTube, your ad telling me only PRO users and 1080p and......... I am a PRO USER I PAID more than $35.00 and left dozens of E-MAILS, and trying every thing possible, not one response from you. Your suggestions your program on blogs don't work and your service or technical dept. if you even have one, doesn't answer. As far as I see it, this text won't be read or will be ignored. If by a miracle, you respond and fix my problem, I will delete this complaint, and return with a 5 star rating.