Critiques pour NordVPN - a VPN proxy extension for Firefox
NordVPN - a VPN proxy extension for Firefox par NordVPN
Avis de Utilisateur ou utilisatrice 15467501 de Firefox
Noté 2 sur 5
par Utilisateur ou utilisatrice 15467501 de Firefox, il y a 7 ansOn one hand, Nord is the very best for VPN. I adore these folks and keep renewing my 3 year subscription. I will remain loyal as long as I'm able because Nord cares a lot about our privacy, and being based in Switzerland allows them to accomplish that in the many ways they lead on.
On the other hand, the performance over the past 1 year has become almost unbearable on both iOS and Linux. Linux app has stopped working altogether, so I've resorted to this lightweight Firefox extension. It was working fine for a couple of months, and now the "search" for new servers function is broken and just spins its wheels, leaving me only able to join the last 3 countries I successfully accessed.
That wouldn't be so bad except that now the app will start as connected, but with me logged out. The server won't allow me to load any content online, and won't allow me to login with my credentials. And since there is no disconnect button - it will spin its wheels, not allowing me to login, which is required to access the "disconnect" button. So literally the only way to disconnect is to remove the extension entirely and reinstall.
May I suggest a disconnect button be added, whether or not a person is logged in? *please?*
Don't get me started on iOS, tech support tells me it's working fine and have stopped answering my e-mails, I've had to remove it from my phone otherwise it takes my phone over 90 seconds to access any data through vpn every time I unlock my phone.
(Just to clarify, for many years all of these funtions on all platforms worked FLAWLESSLY. Like a dream. I'm hanging in there with you because of your glory days Nord)
You were the king Nord, we were a dream team, what happened? I'm not switching until I literally have to due to functionality - it disappoints me that such a thing has gone from looking absurd as of 2018, to almost inevitable in 2020.
On the other hand, the performance over the past 1 year has become almost unbearable on both iOS and Linux. Linux app has stopped working altogether, so I've resorted to this lightweight Firefox extension. It was working fine for a couple of months, and now the "search" for new servers function is broken and just spins its wheels, leaving me only able to join the last 3 countries I successfully accessed.
That wouldn't be so bad except that now the app will start as connected, but with me logged out. The server won't allow me to load any content online, and won't allow me to login with my credentials. And since there is no disconnect button - it will spin its wheels, not allowing me to login, which is required to access the "disconnect" button. So literally the only way to disconnect is to remove the extension entirely and reinstall.
May I suggest a disconnect button be added, whether or not a person is logged in? *please?*
Don't get me started on iOS, tech support tells me it's working fine and have stopped answering my e-mails, I've had to remove it from my phone otherwise it takes my phone over 90 seconds to access any data through vpn every time I unlock my phone.
(Just to clarify, for many years all of these funtions on all platforms worked FLAWLESSLY. Like a dream. I'm hanging in there with you because of your glory days Nord)
You were the king Nord, we were a dream team, what happened? I'm not switching until I literally have to due to functionality - it disappoints me that such a thing has gone from looking absurd as of 2018, to almost inevitable in 2020.
Réponse du développeur
mis en ligne : il y a 7 ansHello. Sorry to hear that you've experienced issues while using our service. We'd ask you to update your review with the Ticket ID that you've received after contacting our customers' support team, for us to check how was your inquiry handled on our end and escalate the matter afterward. Thank you!
2 752 notes
- Noté 1 sur 5par Maxime TEISSIER, il y a 3 joursLes nouvelles permissions sont inacceptables. Corrigez le tir ou vous perdrez un client de plus.
Réponse du développeur
mis en ligne : il y a 2 joursBonjour ! Merci de votre intérêt. Une récente mise à jour de Firefox a modifié l’affichage des autorisations, mais nous n’avons introduit aucune nouvelle collecte de données. Le terme « généralement » fait référence à des informations existantes telles que votre identifiant d’abonnement et votre devise. Nous restons attachés à la protection de votre vie privée et n’utilisons que les données nécessaires au bon fonctionnement de nos services. Cordialement, G.M. - Noté 1 sur 5par Evan, il y a 6 jours
- Noté 5 sur 5par Maciej, il y a 11 jours
- Noté 5 sur 5par CB, il y a 12 jours
- Noté 5 sur 5par Utilisateur ou utilisatrice 20021086 de Firefox, il y a 14 jours
- Noté 5 sur 5par Jagxtreme, il y a 17 jours"Excellent VPN, it’s very useful for better security and breaking region locks. It's worked great for me, I recommend it." lo uso desde Mexico
Réponse du développeur
mis en ligne : il y a 16 joursHola. ¡Gracias por tu amable reseña! Cuídate. -L.L. - Noté 5 sur 5par Utilisateur ou utilisatrice 13969455 de Firefox, il y a 24 jours
Réponse du développeur
mis en ligne : il y a 11 joursЗдравствуйте, нам очень жаль это слышать. Качество соединения может варьироваться из-за местных ограничений. Пожалуйста, напишите в нашу службу поддержки по адресу support@nordvpn.com, и они помогут вам подобрать наилучшие доступные варианты подключения. G.M.- Noté 5 sur 5par Utilisateur ou utilisatrice 17616776 de Firefox, il y a un mois
- Noté 5 sur 5par nv, il y a un mois
- Noté 5 sur 5par Utilisateur ou utilisatrice 18390722 de Firefox, il y a un mois
- Noté 4 sur 5par Antonello, il y a un mois
- Noté 5 sur 5par Utilisateur ou utilisatrice 19993087 de Firefox, il y a un mois
- Noté 5 sur 5par ronnie722, il y a un mois
- Noté 5 sur 5par deanna, il y a un mois
- Noté 5 sur 5par Utilisateur ou utilisatrice 17180508 de Firefox, il y a un mois
- Noté 4 sur 5par Utilisateur ou utilisatrice 19986339 de Firefox, il y a un mois
- Noté 5 sur 5par pcharley, il y a un mois
- Noté 1 sur 5par leetNigthshade, il y a un moisNew permissions verbatim: "The developer says this extension collects: personally identifying information, financial and payment information." Wtf. I don't care if that's different wording of existing permissions, I don't want you to have those permissions, NordVPN.
If you look at the Proton VPN extension it only requires permissions for Access your data for account.proton.me and account.protonvpn.com. Whereas for Nord it's required to access all website data, not optional. If Nord needs to access data for account information, they should restrict it to Nord domain(s), rather than leaving it open for this extension to be able to read all website data. That seems like an implementation improvement they can make, rather than excuses.Réponse du développeur
mis en ligne : il y a un moisHello! Thank you for your review. Please note that despite the different wording, the same permissions as previously are used and we do not collect any additional information. While we cannot comment on other services, website access is required for VPN to run on them. If you'd like more information or have any other questions, please do not hesitate to contact us at support@nordvpn.com. -D.S. - Noté 1 sur 5par Shadi, il y a un moisNordVPN is pushing an update to force data harvesting including privacy data and payment information. Even from paying users like me!
Réponse du développeur
mis en ligne : il y a un moisHello! Thanks for noticing. A few days back Firefox update changed how permissions are displayed, but we haven't introduced any new data collection. The broad language refers to existing info like your subscription ID and currency. We remain dedicated to privacy and only use the data necessary to keep things working for you. -L.L. - Noté 5 sur 5par Utilisateur ou utilisatrice 16263539 de Firefox, il y a un moisDon't panic, this is a Firefox policy change, not a NordVPN data grab.
NordVPN hasn't introduced any new telemetry, tracking, or background data harvesting. They simply pushed an update to comply with Firefox's new rules. Because this is a premium, account-based service, it naturally handles:
Authentication: Your Nord Account login/email.
Financial Info: Checking your active subscription status so the extension actually works.
Location: Finding the closest, fastest VPN servers to route your traffic.
Chill. It's exactly the same Nord VPN service we've been getting all along.Réponse du développeur
mis en ligne : il y a un moisHello there. We are thankful for your understanding and kind words! Stay safe. -L.L. - Noté 1 sur 5par NeoOne, il y a un mois
- Noté 1 sur 5par Utilisateur ou utilisatrice 12835828 de Firefox, il y a un moisWtf is the new permission for ? Please provide a changelog or revert the changes now !
Réponse du développeur
mis en ligne : il y a un moisHey, yesterday we had a Firefox extension update approved, and Firefox is now showing broader consent categories for data the extension already used. No new data collection was introduced on our side. The wording may look alarming, but in reality it refers to things like subscription ID/type, payment status, currency, etc. We remain committed to collecting only the minimum data necessary to provide and maintain the service. -L.L. - Noté 1 sur 5par Atman, il y a un mois