Beoardielingen foar NordPass® Password Manager & Digital Vault
NordPass® Password Manager & Digital Vault troch NordPass
184 beoardielingen
- Wurdearring: 1 fan 5troch Firefox-brûker 20123622, 18 dagen lynExtension wont install no matter what I try or device
Antwurd ûntwikkeler
17 dagen lyn pleatstHi. Sorry to hear that! The extension should install normally on supported devices and browsers. Please contact our support team so we can investigate what’s preventing the installation and help get it sorted. Our team is available 24/7 at support.nordpass.com. - Wurdearring: 1 fan 5troch Gregg OD, 21 dagen lyn!MEMORY CONSUMPTION ALERT!
I had a memory consumption issue in firefox. This extension is the problem. It causes a tab that naturally uses 70mbs memory to use 200mbs when this extension is enabled.
Im sure this extension may have a memory leak as well. If you are perplexed as to why your firefox is using so much memory, it has to do with this extension.Antwurd ûntwikkeler
18 dagen lyn pleatstHi Gregg, thanks for flagging this. We understand the frustration. Please email our support team at support@nordpass.com with your Firefox version and extension details so they can investigate this with you. - Wurdearring: 1 fan 5troch Harry, ien moanne lynThis is specifically for the Firebird add-on, and I'd give it a zero if they had one. To me it seems ridiculous that Firefox ESR, the more secure Firefox version and what we use in our business for that reason, is not supported by the Nordpass add-on. Imagine, a secure browser, not supported by a security company. Ironic and without merit.
To add, tech support simply suggested I use a different browser. Helpful ... not.
Worked great for me, until it didn't.
*update*
The only ticket I received was in May when I used the chat to point out the issue. ticket (ID #21010468). I was told to use;
[QUOTE]
• Google Chrome
• Mozilla Firefox
• Opera
• Edge
• Safari
Firefox ESR would not be supported.
[/QUOTE]
I like the product and use NordVPN as well. FTR, both products are for home use, at home I use the same browser and change profiles to a personal profile. I prefer to use Firefox ESR or Waterfox (Firefox ESR based) as it allows seamless sync options. I can't see any benefit to having 2 versions of Firefox installed.Antwurd ûntwikkeler
ien moanne lyn pleatstHello, Harry. Thank you for updating your review and providing your Ticket ID and additional context. We understand your frustration, particularly since Firefox ESR is your preferred browser both for security reasons and for maintaining a consistent setup between your profiles. Being advised simply to switch browsers understandably wasn't the solution you were looking for.
At this time, ESR-based browsers are not officially supported by the NordPass extension. While standard Firefox is supported, we recognize that installing and maintaining a separate browser solely for NordPass isn't an ideal workaround for everyone.
We've forwarded your feedback regarding Firefox ESR compatibility and the support experience to the relevant teams for future improvements. Hopefully, such functionality will be available in the future. We're sorry this compatibility limitation has negatively affected your experience! - Wurdearring: 1 fan 5troch Firefox-brûker 19840248, 4 moannen lyn
- Wurdearring: 1 fan 5troch Firefox-brûker 13149873, 4 moannen lynNordPass almost never works. I asked for a refund after two days.
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4 moannen lyn pleatstHello there. Sorry to hear that! We’d be happy to help and take a closer look into your case. Please make sure to contact our support team at support.nordpass.com, they are available 24/7. - Wurdearring: 1 fan 5troch Firefox-brûker 19749910, 7 moannen lynNever works correctly. I don't recommend
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7 moannen lyn pleatstHello there. We’re sorry to hear that! If you’re experiencing issues with our service, make sure to contact our customer support team. We’re ready to help you 24/7 at support.nordpass.com. - Wurdearring: 1 fan 5troch WA, 8 moannen lynSince version 7, impossible to connect to the extension without activating browser history ! Why should I change my habits for this addon ?
I will definitely not renew after this, and neither will other members of my family.
After contacting the support in november, they were able only to suggest "activate browser history" after a few exchanges, and now after several new updates, the only change is that the error message is clear : "NordPass can't be used because your browser history is turned off". We are now in january, and there is no indication that this issue will be fixed anytime soon (or is even considered to be a real issue by the developers).
It is a shame for a long time customer to have to change, bitwarden and other competitors (that I use for work) are just better right now.
With version 6, OK, I had to check a checkbox after each connection, but at least I could connect. This version is really bad.Antwurd ûntwikkeler
8 moannen lyn pleatstHello, we completely understand your frustration and apologize for any inconvenience caused. While this solution may not be ideal, please note that it is not a bug in our extension but a documented design choice by Firefox. We appreciate your understanding and are always here if you have any further questions or concerns. -G.S. - Wurdearring: 1 fan 5troch wwwladik, ien jier lynunstable functioning when using firefox browser. same problem as described in previous one star ratings. Will quit after the end of my current subscription.
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ien jier lyn pleatstHello there. We’re sorry to hear about your experience! We’re sure it can be resolved with our support team at support.nordpass.com. Our team would be happy to take a closer look into your case and help out! They are available 24/7. - Wurdearring: 1 fan 5troch Rockwell_666, ien jier lynThis extension is extremely fickle. I have no problem on some websites, but not on others.
Even when I have a saved password, it doesn't autofill my details, nor give me the NordPass drop downs.
Also if I right click on the ID/ Password boxes, it only gives me the option to "manage passwords", but not "use saved password."
Sometimes, if I keep trying to log in, NordPass suddenly wakes up and says "Oh, you've got saved details for this site, would you like to log in?"
This is very frustrating, because there seems to be no reason for it.Antwurd ûntwikkeler
ien jier lyn pleatstHello. That should not be happening! Could you please make sure to contact our support team for them to look closer into the matter and what could be causing it? We’d be happy to help! Our team is available 24/7 at support.nordpass.com. - Wurdearring: 1 fan 5troch Firefox-brûker 12575218, ien jier lynIf the 'Allow NordPass to process user interaction data and error logs (optional)' permission is disabled, Nordpass will open a new 'Your privacy settings' tab where you have to click 'Accept' before letting you use the add-on. EVERY TIME THE BROWSER IS OPENED.
If the permission is enabled, the extension logs in by itself.
This behavior for a so-called 'optional' setting is ridiculous. This has been going on for weeks and if it doesn't stop I'm going to change password managers and then they will stop getting ANY of my data. It feels like I'm being shaken down by a service I'm paying for.Antwurd ûntwikkeler
ien jier lyn pleatstHi there, thank you for the detailed feedback and apologize for the inconveniences. We understand how repetitive prompts can be frustrating and this isn't the experience we aim to provide. We'd like to have this looked into further if you could contact our support team at support@nordpass.com. We would love to assist setting it up! - Wurdearring: 1 fan 5troch Firefox-brûker 19490179, ien jier lynWas good but since you have click accept every time the browser restarts it is now bs. They are aware of the problem for a while now.
Edit: I have figured out the problem where you have to click Accept, every time the browser is opened. At least on my system.
Open the Nordpass Extension -> click accept and log in
Then go to settings and change the the Autolock Option from 'Never' to '5 Minutes' and then back to 'Never'
That did the trick for me on two different systems, because it somehow saved the settings again after doing that. Now the extensions stays unlocked, even when the browser or windows is restarted.Antwurd ûntwikkeler
ien jier lyn pleatstHi there! Sorry for the inconvenience. Frequent logins may be due to your browser settings or the Autolock feature. Please reach out to our support team via email at support@nordpass.com for assistance. They’d love to help! - Wurdearring: 1 fan 5troch Firefox-brûker 19456117, ien jier lynAlways requires to accept new terms and always asks for login
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ien jier lyn pleatstHi. We're sorry for any inconvenience caused! Please send us a message at support.nordpass.com, as our team would be happy to look into this for you. - Wurdearring: 1 fan 5troch Kyler, ien jier lynPlease fix the extension making me accept terms of data sharing or whatever every time I unlock my vault. Today I misclicked "Disagree and uninstall" and there's no confirmation. I just had to go through the login/setup process again...
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ien jier lyn pleatstHello, Kyler. We’re truly sorry to hear about that and apologize for the inconvenience. Your feedback will be passed along to our team. - Wurdearring: 1 fan 5troch Firefox-brûker 19338701, ien jier lynThis extension no longer works with FireFox. It does not provide my password to login to websites. It previously worked well. There is now, no autofill function with Nordpass. I do NOT wish to change to a different browser and will not renew if not fixed quickly.
xAntwurd ûntwikkeler
ien jier lyn pleatstHi there! We're sorry about the trouble. Autofill should be working smoothly. Could you reach out to our support team via support@nordpass.com? They'll be glad to assist you in resolving this issue. Your feedback is crucial to us. Thanks! - Wurdearring: 1 fan 5troch LoïcLoff, ien jier lyn6.4.10 = Bugs, ne conserve plus les parametres, obligé de se reconnecter a chaque lancement du navigateur !
Antwurd ûntwikkeler
ien jier lyn pleatstBonjour. Cela ne devrait pas être le cas ! Pourriez-vous contacter notre équipe d'assistance afin qu'elle examine le problème de plus près et en détermine la cause ? Nous serons ravis de vous aider à le résoudre ! Notre équipe est disponible 24 h/24 et 7 j/7 sur support.nordpass.com. - Wurdearring: 1 fan 5troch badrocket, ien jier lyn
- Wurdearring: 1 fan 5troch Brahvim, ien jier lyn
- Wurdearring: 1 fan 5troch Firefox-brûker 15764119, ien jier lyn
- Wurdearring: 1 fan 5troch Firefox-brûker 19217615, ien jier lynIf you just subscribed, and happen to see this, refund before its too late.
Used to work fairly well. They changed their windows app, and firefox app months ago, and its slowly degraded to never autofilling on firefox ever, across multiple computers and installs. It defeats the purpose of having a password manager, let alone paying for one that literally is just a notepad now. Even if they fix it, they have no qualms about breaking their software for months after you've paid. They probably just get 40% of their money from apple users, and 40% from chrome users and say screw the other 20%, we got their money, probably only 30% of those will be bothered to cancel. so we'll just increase prices 5% and screw firefox users.Antwurd ûntwikkeler
ien jier lyn pleatstHi there, we’re really sorry to hear about your experience. We’d really appreciate the chance to troubleshoot the issues you mentioned properly. If you're open to it, please reach out to our support team at support@nordpass.com so we can dig into the issue and help resolve it. Feedback like yours is important, and knowing the specifics helps us make things better for everyone. - Wurdearring: 1 fan 5troch Firefox-brûker 17775466, ien jier lyn
- Wurdearring: 1 fan 5troch Chacoman, ien jier lynThis is the most fucked up app I've ever had. I'm locked out of several of my accounts as this piece of shit doesn't record master password!!! I want to take this off my machines and get my money back!!! Do it NOW!
Antwurd ûntwikkeler
ien jier lyn pleatstHi, sorry about the frustrating experience. For removing NordPass, please follow these steps: https://support.nordpass.com/hc/articles/360006638797. For a refund, email our support team at support@nordpass.com for assistance. They'll help you out. - Wurdearring: 1 fan 5troch grouchy, ien jier lynToo many confusing passwords to remember which is which! I don't like it and guess I'll have to get out of Nordpass for a Password Manager that is reasonable!
Antwurd ûntwikkeler
ien jier lyn pleatstHi there! Sorry to hear you're having trouble — we truly appreciate you bringing this to our attention. We're actively working on improving this experience and would love to hear more about both your current experience and your ideal login process.
Feel free to share your thoughts with our support team at support@nordpass.com or via live chat on our Help Center https://support.nordpass.com/hc/en-us
Your feedback helps us build a better experience for you! - Wurdearring: 1 fan 5troch Firefox-brûker 17203446, ien jier lyn
- Wurdearring: 1 fan 5troch Firefox-brûker 19111891, ien jier lynUsed to work fine, now every day it seems worse and worse. Mobile and the desktop seem very buggy now with detecting autofill, or staying logged in even when you have selected to not log you out.
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ien jier lyn pleatstHi there, sorry you're facing issues with autofill and staying logged in. Could you reach out to our support team at support@nordpass.com? They'll help troubleshoot the bugs you're experiencing on both desktop and mobile. - Wurdearring: 1 fan 5troch Siri, ien jier lynMac user here. Sometimes it works, but more often it doesn’t. Almost every time I have to open the Desktop app, copy the password, and paste it. Or if it is a new password, open the desktop app, copy the details, and save the new password. That’s almost useless as an extension. I have better ways to store personal data than to pay a useless app to work as a locked text file.
Antwurd ûntwikkeler
ien jier lyn pleatstHey there! Sorry for the trouble you're facing on Mac. Could you please email our support team at support@nordpass.com with more details about the issue? We'd love to help and get this sorted out for you. Your experience matters to us.