Beoardielingen foar Surfshark VPN - Extension — fast & private
Surfshark VPN - Extension — fast & private troch Surfshark
Wurdearringen foar Tartar
Wurdearring: 1 fan 5
troch Tartar, 4 jierren lyn(Updated in 2022/11/14) This addon is still very terribly unstable. I'm living in Taiwan, and network environment is quite speedy when without VPN, but after enabling Surfshark VPN in Firefox, the experience becomes a nightmare: the network often becomes very slow (Even though the servers I selected shows the loading are quite low, < 25%), or unexpected disconnection and shows some unreasonable error message (for example, it often shows "your subscription is expired", but my subscription should be expired in 2023/06). Whenever I encounter such problem, what I only can do is restarting Firefox, this is the only addon I'm using with the most ridiculous quality.
If you rate 1 star to this addon, no matter how detailed is your issue description in this review, they always reply and ask you to contact their supporter via live chat or email, but if you really do contact with their support, the only thing they are going to do is to merely ask you to reinstall the addon and try again, and you will find nothing improved at all. LOL.
(Updated in 2022/04/14: In 2022/03/01, the reply from developer ask me contact to their Customer Support via Email, and they ask me to reinstalling the addon. So I reinstalled, however this doesn't solve the problem at all. It just logged out immediately when I click on addon's icon in 2022/04/14. Ridiculous. ) This addon may suitable for some unimportant tasks such as watching Netflix, BUT this is DEFINITELY NOT SAFE for sensitive data. Because this addon gets red text "error" in the popup UI frequently and cannot work at all until I restart my Firefox, sometime I have to restart my Firefox more than 5 times in a day. // THE TERRIBLY WORST PART IS: sometimes, when mouse hovering on the toolbar icon, it shows colored "connected" so I feel easy to work. But occasionally when I click the toolbar icon... I was astonished to find that I am totally logged-out, without any sign?! (and the toolbar icon became to gray immediately), I even donno when it logged out. What the hell is this stability for a service focused on "Security"? You even cannot make a average-degree stable addon. I have never used any other addon is unstable like half of this one in recent 10 years.
If you rate 1 star to this addon, no matter how detailed is your issue description in this review, they always reply and ask you to contact their supporter via live chat or email, but if you really do contact with their support, the only thing they are going to do is to merely ask you to reinstall the addon and try again, and you will find nothing improved at all. LOL.
(Updated in 2022/04/14: In 2022/03/01, the reply from developer ask me contact to their Customer Support via Email, and they ask me to reinstalling the addon. So I reinstalled, however this doesn't solve the problem at all. It just logged out immediately when I click on addon's icon in 2022/04/14. Ridiculous. ) This addon may suitable for some unimportant tasks such as watching Netflix, BUT this is DEFINITELY NOT SAFE for sensitive data. Because this addon gets red text "error" in the popup UI frequently and cannot work at all until I restart my Firefox, sometime I have to restart my Firefox more than 5 times in a day. // THE TERRIBLY WORST PART IS: sometimes, when mouse hovering on the toolbar icon, it shows colored "connected" so I feel easy to work. But occasionally when I click the toolbar icon... I was astonished to find that I am totally logged-out, without any sign?! (and the toolbar icon became to gray immediately), I even donno when it logged out. What the hell is this stability for a service focused on "Security"? You even cannot make a average-degree stable addon. I have never used any other addon is unstable like half of this one in recent 10 years.
Antwurd ûntwikkeler
4 jierren lyn pleatstHi there! I would be more than happy to take a look at your issue with our extension personally, could you contact me via email at maria@surfshark.com? Thanks, Maria.
1.237 beoardielingen
- Wurdearring: 5 fan 5troch Firefox-brûker 19710315, 4 dagen lyn
- Wurdearring: 5 fan 5troch Firefox-brûker 20068382, 8 dagen lyn
- Wurdearring: 5 fan 5troch RI, 10 dagen lyn
- Wurdearring: 5 fan 5troch Firefox-brûker 13505945, 18 dagen lyn
- Wurdearring: 5 fan 5troch Kerry Hoath, 18 dagen lynThe extension works and is easier to navigate than the application when using a screen reader.
- Wurdearring: 5 fan 5troch jharrison55, 22 dagen lynI have been using Surfshark for over 5 years and I absolutely have to have it. Surfshark is so thorough it catches everything and I try to get people to use it, especially family. It is by far the best VPN and all around protection of your email, credit cards and I the deal you get with incognito is a must have and I believe is also something everyone should have because these Data Thieves are constantly bombarding our computers and devices. I wouldn't leave home without it. You put it on your phone, laptop, PC, Tablet you just can't lose with Surfshark. I am telling you the truth these guys Rock it out of the park with Surfshark.
- Wurdearring: 5 fan 5troch pcpvulture, 22 dagen lyn
- Wurdearring: 3 fan 5troch Firefox-brûker 20069986, ien moanne lyn
- Wurdearring: 1 fan 5troch Firefox-brûker 20037756, ien moanne lynGive us an option to turn off the RED warnings. I don't want to use any of these other settings and I don't want large red text warning me every time i click on the add-on, which takes up 1/4 of the freaking screen.
Antwurd ûntwikkeler
ien moanne lyn pleatstHi there, thank you for reaching out! The banner you are referring to is intended to warn you about security features being disabled - currently, the only way to turn it off is to enable at least one of the features. We do appreciate your feedback about this and will forward it to our team.
If you have any further questions about this, please get in touch with our customer support team by joining live-chat on our website here: https://support.surfshark.com/hc/en-us#open-chat - Wurdearring: 1 fan 5troch Snack, ien moanne lyn
Antwurd ûntwikkeler
ien moanne lyn pleatstHi, thanks for the suggestion. We appreciate your feedback and will pass your request to our team for consideration.- Wurdearring: 5 fan 5troch Firefox-brûker 20044216, ien moanne lynTHIS IS GREATEST VPN. SurfShark has been an absolute life saver for over four years. Not because I had a great recovery from a terrible experience, but instead - I have never had a terrible experience.
- Wurdearring: 2 fan 5troch tomolo, ien moanne lynThe Surfshark VPN extension in Firefox does not work on several Cloudflare web pages even on Surfshark's website, others get stuck in a loop and eventually you have to quit Surfshark (pause) to enter the website. And I have put these pages in bypass but it does not work.
I have added the Surfshark extension in Edge there it works although it may take 10-15 seconds.Antwurd ûntwikkeler
ien moanne lyn pleatstHi there, thank you for getting in touch. If you're having problems accessing some websites after connecting to the VPN, switching to a different server location in the Surfshark app can help. In case the issue persists, please get in touch with our customer support team by joining live-chat on our website here: https://support.surfshark.com/hc/en-us#open-chat - Wurdearring: 2 fan 5troch Firefox-brûker 16470895, ien moanne lynThe extension keeps getting worst at each update. First, you can no longer "star" a VPN server to keep the ones you use most often at the top. Now, instead of putting the VPN front and center, they put the "ad blocking" screen at the forefront, relegating the VPN menu to a narrower area to the right. Why would I want an VPN extension where the VPN is 2nd class citizen, and ad blocking is 1st class? This is horrible.
Antwurd ûntwikkeler
ien moanne lyn pleatstHey, thank you for sharing your thoughts. We would like to hear more about your experience to help us improve our upcoming updates. Please contact us at miles@surfshark.com so we can relay your suggestions to our team and take a closer look at the situation. - Wurdearring: 1 fan 5troch Badders, ien moanne lyn
- Wurdearring: 5 fan 5troch Firefox-brûker 14635941, ien moanne lyn
- Wurdearring: 1 fan 5troch ViperJ, ien moanne lynThe 5.0.0 UI/UX has substantially regressed and buries the most useful features behind unnecessary menus and clicks.
Highly recommend installing the previous version instead of the new one.Antwurd ûntwikkeler
ien moanne lyn pleatstHey, we appreciate your feedback and we're sorry to hear the recent usability changes have made the app less convenient for you. We’d really like to hear more about your experience as this helps us improve future updates. Please contact us at miles@surfshark.com so we can pass your suggestions to the team and take a closer look. - Wurdearring: 3 fan 5troch Firefox-brûker 20025811, 2 moannen lynUnfortunately, as people said, the optimization is horrible. I've had no issues with it for a while, but then suddenly some websites are *extremely* slow (some even unusable, i.e, no ui elements register a response) using it, and firefox constantly tells me to disable surfshark to fix the issue.
Antwurd ûntwikkeler
2 moannen lyn pleatstHi, we're sorry to hear the extension suddenly started causing very slow websites and issues in Firefox. We would like to investigate what changed and what could be causing this behavior on your setup. Please contact us directly at support@surfshark.com or via live chat on our website so we can take a closer look. - Wurdearring: 5 fan 5troch Jonathan, 2 moannen lyn
- Wurdearring: 5 fan 5troch Grey Jedi Beccara, 2 moannen lyn
- Wurdearring: 5 fan 5troch somewart, 2 moannen lynswitched from the flathub to a browser addon (since i got a few bugs running the app on Arch). works great here, big thanks to the devs!
- Wurdearring: 5 fan 5troch LoganS, 2 moannen lyn
Antwurd ûntwikkeler
2 moannen lyn pleatstЗдравствуйте, спасибо за отзыв. Мы хотели бы подробнее разобраться в ситуации и помочь решить эту проблему. Пожалуйста, обратитесь в нашу службу поддержки по адресу support@surfshark.com или через онлайн-чат по ссылке: https://support.surfshark.com/hc/en-us#open-chat- Wurdearring: 4 fan 5troch Sir_Jimmothy, 2 moannen lyn