Before taking on and using NordVPN, I had a Hemorrhagic Stroke (NOT a stroke, just named as such because it is in your brain), and it f'd me up beyond comprehension. Over years, I got my brain back, mostly. Regardless, despite the occasional issues I had with Nord, someone was always available to discuss it, offer suggestions as to possible help, etc. No one, ever, was rude, short tempered or otherwise. While some may not have helped at the time, nevertheless after a while I DID remember what they'd said and tried it correctly this time. And, it worked. Some reviewers have NO patience as far as I can see. Be calm folks, give them a chance to help. Mine has been running, working perfectly, without problems since 2014.