Surfshark VPN の拡張機能 のレビュー
Surfshark VPN の拡張機能 作成者: Surfshark
合計レビュー数: 56
開発者の返信
投稿日時: 2ヶ月前Hi, we're sorry to hear that our extension is slowing down your browser. We would like to investigate what happened specifically - could you contact us directly at support@surfshark.com or via live chat on our website?- 5 段階中 2 の評価Firefox ユーザー 14781693 によるレビュー (2ヶ月前)Sur le papier elle fonctionne correctement, mais elle provoque des freezes et parfois des plantage du navigateur qui m'oblige à la désactiver quand j'en n'ai pas besoin...
開発者の返信
投稿日時: 2ヶ月前Bonjour, merci de nous avoir contactés. Nous serions ravis d'examiner les problèmes que vous avez rencontrés avec Surfshark, mais nous aurions besoin de plus de détails au préalable. Pourriez-vous nous contacter directement à l'adresse support@surfshark.com ou via le chat en direct sur notre site web ? - 5 段階中 2 の評価migrainethresher によるレビュー (3ヶ月前)Constant 503 errors and Cloudflare captcha loops that will have you cycling through new connections over and over.
開発者の返信
投稿日時: 2ヶ月前Hi there, we're sorry about the CAPTCHA checks you experienced. These issues often occur when many users connect to the same VPN server. You can try switching to a different server or using a dedicated IP to help resolve this. If you need further assistance, please contact us at support@surfshark.com, and our support team will be happy to help. 開発者の返信
投稿日時: 4ヶ月前Hi there, thank you for voicing your concerns. We would like to take a closer look at what could be causing these issues on your device and see what we can do to help. Please get in touch with us by joining live-chat on our website or at support@surfshark.com.- 5 段階中 2 の評価Firefox ユーザー 16413484 によるレビュー (1年前)
- 5 段階中 2 の評価Firefox ユーザー 18393326 によるレビュー (1年前)Wow, cannot access even basic sites. I get flagged as suspicious on my favorite sites. Not sure what good this is doing me at all.
開発者の返信
投稿日時: 1年前Hi there, sorry to hear you're having trouble accessing sites. We recommend trying different servers to see if that helps. If that doesn't resolve the issue, please contact our support team at support@surfshark.com for further assistance. 開発者の返信
投稿日時: 1年前Hey there, sorry to hear you're having trouble with the extension. We'd love to better understand your issue and help solve it, so reach out at support@surfshark.com and our team will check it out!開発者の返信
投稿日時: 1年前Hey there! Sorry to hear you're finding Surfshark confusing. We're here to help make your experience smoother. Please reach out to our support team at support@surfshark.com or through our live chat on the website for assistance.- 5 段階中 2 の評価Firefox ユーザー 18332507 によるレビュー (2年前)
- 5 段階中 2 の評価Firefox ユーザー 14478245 によるレビュー (2年前)Desperately needs an auto-reconnect option.
When a minor network glitch occurs and the VPN connection drops, rather than opening a new tab listing only some much less likely reasons that the connection failed, just automatically try to reconnect a few times first! Or just put a big "reconnect" button on that page! It's so annoying...開発者の返信
投稿日時: 2年前Hey there, thanks for your feedback. We understand how frustrating it can be when the VPN connection drops due to minor network glitches. Your suggestion for an auto-reconnect feature or a prominent "reconnect" button is valuable. We're always looking to improve our service, and we'll pass this on to our development team. In the meantime, please reach out to us at support@surfshark.com or via live chat on our website for further assistance. - 5 段階中 2 の評価Frank Roycraft によるレビュー (2年前)
- 5 段階中 2 の評価Firefox ユーザー 16349739 によるレビュー (2年前)
- 5 段階中 2 の評価Firefox ユーザー 18447677 によるレビュー (2年前)I downloaded SS for MS and Firefox when I set up this PC, and SS shows up when I look at my extensions. However, when I look in the SS security section of SS, it tells me to download both SS for MS and Firefox(FF). MS downloaded and install with no problems. When I try to download SS for FF I get a FF popup that tells me FF doesn't monitor SS or recommend it and there is no download button. It does offer a remove option. As RESULT, I am guessing SS for FF is already installed, but it I am confused with why SS is recommending/ saying I need to download either MS or FF when the set them up previously and why one downloaded and the other does not. What is the deal?
開発者の返信
投稿日時: 2年前Hey there, sorry to hear about the confusing situation you've run into. We'd love to look further into it and help however possible, could you reach out at support@surfshark.com or via the live chats on our site? 開発者の返信
投稿日時: 2年前Bonjour Sébastien, merci d'avoir partagé votre retour. Nous sommes désolés d'apprendre que vous avez rencontré des problèmes de connexion avec Surfshark et nous serions ravis de vous aider.
Pourriez-vous nous contacter à support@surfshark.com ou en rejoignant les chats d'assistance en direct sur notre site Web ?開発者の返信
投稿日時: 2年前Hallo Dieter, danke für deine Bewertung. Es tut uns leid zu hören, dass es bei der Verwendung der Surfshark-Erweiterung zu DNS-Lecks gekommen ist, und wir würden Ihnen gerne bei diesem Problem helfen.
Könnten Sie uns unter support@surfshark.com oder per Live-Chat auf unserer Website kontaktieren, damit wir Ihren Fall untersuchen können?開発者の返信
投稿日時: 2年前Hi, Johnny, we'd love to help you with any issues you had with our OpenVPN setup. Could you reach out to us at support@surfshark.com or via live chat on our site?- 5 段階中 2 の評価Firefox ユーザー 15436527 によるレビュー (3年前)
開発者の返信
投稿日時: 3年前Hey! We apologize for any inconvenience you had with Surfshark VPN. Surfshark Support would love to look into your mentioned issues. Could you contact Customer Support at support@surfshark.com? Besides that, you can also join the Surfshark 24/7 live support chats found at https://support.surfshark.com/hc/en-us - the "Chat with us" option is located at the bottom of the article開発者の返信
投稿日時: 3年前Hello. Let us apologize for the unstable connection you had to experience with our service. We would love to help you resolve this issue, therefore we would kindly ask you to contact our friendly Live Chat support or send us an e-mail at support@surfshark.com. We will be waiting for you!- I may be an odd ball, but am using Surfshark mainly on Mac / Firefox. The Firefox extension is slow and buggy, but has the bypass list which I need. The Mac app works much better, but does not have a bypass list, which, for my purposes, renders it pretty much useless. This has been an unaddressed problem for the past year. Both of these products need urgent updates, IMHO...
開発者の返信
投稿日時: 3年前Hey there! Thank you for your review! We're having some issues with the new extension, although our team is working hard on releasing the new version ASAP. 🙌 開発者の返信
投稿日時: 3年前Hey! Let us apologize for the inconvenience you might have experienced. Maybe you could reach out to us via Live chat support or at support@surfshark.com? Our team will gladly help you out!- 5 段階中 2 の評価Firefox ユーザー 16964769 によるレビュー (3年前)Impossible to connect on my account. If i read the commentaries i'm not the only one. PLz fix it !!!!
開発者の返信
投稿日時: 3年前Hello! Let us sincerely apologize for the inconvenience you had to encounter with our secure VPN service. Could you please contact our friendly live chat support or drop us a line at support@surfshark.com so that we could help you resolve these issues as soon as possible? Thank you!