Thank you for reporting this issue and providing the details. Please contact our support team using this form: https://www.freedownloadmanager.org/support.htm and include the browser version and FDM version so we can investigate the problem. Thank you!

Hello! Thank you for providing your FDM and Firefox versions. Could you please contact our support team and describe what exactly is not working, including which website you are trying to download from? https://www.freedownloadmanager.org/support.htm. This will help us investigate the issue.

Hello! For the FDM browser addon to work correctly, you need to install the Free Download Manager software. You can download the most recent version on the official site of FDM. If you encounter any other issues, please contact our support team using this form: https://www.freedownloadmanager.org/support.htm.

Hi! This error happens when the extension loses connection with the desktop app.
To fix it: open the FDM app > Settings > Browser Integration. Uncheck your browser's box, wait 5 seconds, and check it again. Then, restart your browser. If that fails, cleanly reinstall the desktop app. If it doesn't help, please contact us at: support@freedownloadmanager.org

Thank you for your feedback. The FDM browser extension only sends the information needed to start downloads in the FDM app. The anonymous data notice was added to comply with Mozilla's requirements.

If you are not comfortable with this, you can choose not to install the extension. We appreciate your understanding and hope you will take this into account before leaving a lower rating. Thank you!

Hello! We would like to state once more that the FDM extension only transmits the necessary data to launch downloads in the FDM client. The anonymous data usage alert was implemented purely to meet Mozilla's stipulations. If you find this unacceptable, you can always choose not to install the extension. We appreciate your understanding and hope you’ll consider this before leaving a lower rating. Thank you.

Hello! For the FDM browser addon to work correctly, you need to install the Free Download Manager software. You can download the most recent version on the official site of FDM. If you encounter any other issues, please contact our support team using this form: https://www.freedownloadmanager.org/support.htm.

Hello! We appreciate you contacting us regarding your issue. For us to provide better assistance, could you please elaborate on it more specifically? You can directly send this detailed description to our support team via the following link: https://www.freedownloadmanager.org/support.htm. Thank you!

Hello! Could you kindly describe the issue in more detail including the browser version and FDM version, and forward it directly to our support team using this form: https://www.freedownloadmanager.org/support.htm

Hello! For the FDM browser addon to function correctly, it is required to install the Free Download Manager software. You can obtain the most recent version on the official site. If you encounter any other issues, please feel free to contact our support team through this form: https://www.freedownloadmanager.org/support.htm.

Hello! We are very sorry that the consent screen about data transfer have caused so many negative emotions among our users. However, as we've already explained, the FDM extension needs to transfer downloads to the FDM application in order to work. Without this transfer, the extension simply can’t function. Due to the latest Mozilla’s guidelines, this process now requires users to explicitly consent to the data transfer. If you find this requirement unacceptable, you can always uninstall the extension. We appreciate your understanding and hope you will consider this before leaving a lower rating. Thank you.

Hello! We’re sorry for the inconvenience caused by the new data‑transfer consent prompt. Per Mozilla’s latest guidelines, extensions must now request your explicit permission before passing download information to the FDM application, which is why you’re seeing this screen. We understand extra prompts can be frustrating. Thank you for your understanding, and please let us know how we can make this smoother for you.

Hello! Could you kindly provide us with more details about the issue you're experiencing using the following form: https://www.freedownloadmanager.org/support.htm

Greetings! We would like to state once more that the FDM extension only transmits the necessary data to launch downloads in the FDM client. The anonymous data usage alert was implemented purely to meet Mozilla's stipulations. We place great emphasis on our users' privacy and uphold our devotion to preserving transparency about data utilization.

Hello! Thank you for reaching out to us about your issue. Could you please provide more details, including the FF version and FDM version? Please send the information directly to our support team using this link: https://www.freedownloadmanager.org/support.htm. Thanks!

Hello! We'd like to state once more that the FDM extension only transmits the essential data required to initiate downloads in the FDM client, precisely as it used to. We've implemented the recent anonymous data usage notification only to comply with the latest Mozilla’s requirements. We value the privacy of our users and keep maintaininging transparency concerning data usage.

Greetings! Could you please provide us with more details about the problem you're experiencing using the following form: https://www.freedownloadmanager.org/support.htm

Could you kindly describe the issue in more detail, attach any relevant screenshots, and forward it directly to our support team using this form: https://www.freedownloadmanager.org/support.htm

Hello! Thank you for reaching out to us about your issue. To assist you more effectively, could you please provide more details, including the FF version and FDM version? Please send the information directly to our support team using this link: https://www.freedownloadmanager.org/support.htm. Thanks!

Hello! Thank you for reaching out with your issue. Could you kindly describe it in more detail including the browser and FDM version, and forward it directly to our support team using this form: https://www.freedownloadmanager.org/support.htm