Hey Rarcas,

While this has nothing to do with 1Password X extension, it is still very odd. The “Delete Account” process doesn’t require your Master Password because often people use it when they don’t remember their password.

Did you initiate the process yourself? Or did that email came out of the blue? In any case, send us an email to support@1password.com and we’ll try to help you out with this.

Hey nhooyr,

We’d love to help you sort things out with your Mac app! Can you please send us all the details to support@1password.com ?

We’ll get right on it and help you get things working properly again.

Hey Andi,

1Password X doesn’t currently offer Touch ID unlock (but it will in the future).

It sounds like you might have been using our old companion extension, and not 1Password X. If that is the case, you can disable/remove 1Password X from your browser and install the old companion extension from here: https://1password.com/browsers/