I've been using Norton products for over 20 years! Customer service is excellent and I find I am learning so much whenever I call them. Last year, I asked about a student rate (Yes! At 62, I am back in school pursuing a second degree), the friendly, informative customer service rep informed me that they do not have a student price but that he could offer me an overall 50% discount. Of course, I claimed it thinking that they would simply extend my subscription another year...No, I was immediately credited the discounted amount. Amazing! In this day and age, we often have to wait for customer service calls to be answered but I never mind waiting as I know and trust the Norton will do the right thing in a pleasant and efficient manner. Major kudos to Norton and their employees!!